Customer Ratings & Reviews
- Model:
- ME17R7021ES
- SKU:
- 10735099
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Broke from the start
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty disappointed with this purchase. Open the door and the microwave turns on by itself. Should have taken it back but opted to contact Samsung Service. Still waiting for fix. Other than that it looks nice. Have to hit two buttons to do a quick 30 sec heat, be nice to just hit one like most other microwaves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there GreenTexan, I see you are having issues with your newly installed Samsung Microwave not operating properly. There are several important things that we would like to check to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144093015. We thank you for choosing Samsung in your family's home. ^Brad
Never buy a Samsung appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave automatically started when you plugged in. The only way to stop it is to open the door or unplug it. Samsung sent out tech and couldn't repair. They delayed it for 2 weeks and it's passed return date. Never buy Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoeD,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the microwave is turning on by itself. We understand that it is sometimes uncomfortable to see something unusual about our appliances.
I highly recommend clicking these links below for a basic troubleshooting guide:
Microwave starts by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
For future reference please click on the link below on how to clean microwave to avoid unnecessary repairs:
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144253277
Thank you for choosing Samsung. Have a great day.
-Trisha-
Unfortunate
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I'm experiencing the door issue that a lot of others are having and i'm not willing to risk exchanging it. Going to look at other brands. All other appliances I own are Samsung branded, sadly the microwave will not be.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KeLLz,
Thank you for bringing this to our attention.
The experience is not what we expect from our customers.
Here is a link that will help you address your issues with your microwave door concern.
https://www.samsung.com/us/support/troubleshooting/TSG01110250/
You might also want to check on the product manual for other microwave settings. https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
We look forward to doing business with you again. Have a great day!
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144250370
Thank you for choosing Samsung.
^Ross
Samsung - 1.7 Cu. Ft. Over-the-Range Microwave -
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems with the microwave, but Samsung did repair for free.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bparis,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you had problems with your microwave and we are glad to hear that Samsung did the repair for free. We do apologize for the inconvenience this has caused you. We are always here to help.
For your future reference, you may visit this link https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
You can also take note of this link https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA for the warranty information of your product.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144549713.
-Noraina
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very analog. No button for presets or express cook to allow with one touch
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Analo. Thank you for taking the time to leave a review that'll help us improve our products! ^Ty
Not the best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reheat does not work well, over cooks. Only a single beep when food is ready. In general a poor preforming product. Very sad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let us help you make your microwave operate properly.
Below are steps that can help you ensure that the microwave is heating correctly. Please click on the hyperlinks for additional assistance.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Please see the "Reheat Button" section on page 11 of the user's manual to guide you on the steps when reheating food and be able to check the beep sound.
Manual:
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145911179 to help our team pull up your information.
Have a great day.
^Aloe
Nice but basic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice microwave but it’s very entry level and basic ended up returning for a better model.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's not many features and the numbers on the face don't light up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there ! We are sorry to hear that this unit is not meeting your expectations. At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly (1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513) using ticket number: 1143965071
Thank you for choosing Samsung. ^Nic
Reconsider for service deliver and delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought wall mount microwave with delivery and fixing service. They never show up for two days with wasted my time. They rescheduled me after over 2 weeks which I rather buy new one and gave service faster. My family had to suffer without microwave over three week and I ended up cancelled this order.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144643071.
-Noraina
Decent-ish
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turntable motor went out within 2 months and of course warranty wouldn't cover it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. You stated that your appliance was only 2 months old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142809234 We thank you for being a part of our growing Samsung family. ^Brad
Good and easy to manage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and perfect size microwave, heats food fast. Perfect buy for the money
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Jannet,
Congratulations on your new Samsung Microwave and thank you for your review. We are glad to be your choice for your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
Clunk o junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes a strange noise, in addition to the regular noise. The buttons require more know how, so I find myself pushing 30 seconds a lot
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We recognize your feelings regarding your microwave making noises. We would love to help you.
We recommend reviewing the resources listed below, which include steps to help you become acquainted with the noises your microwave is making.
Samsung microwaves are making unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
To know more about the function of the buttons on the microwave, we recommend checking the manual link below. See pages 9–13 for details.
User manual.
https://downloadcenter.samsung.com/content/UM/202309/20230915141858689/O_01._IB_FULL_ME17R7021E_AA_MD3_EN.pdf
We would love to speak to you directly for any further assistance we could provide.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146959789) to help our team pull up your information when you message us.
Thank you.
-Kimberly
My Samsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Easy to use. Only the cooking settings I’m trying to get used to.
I would recommend this to a friendNothing special
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not fingerprint resistant at all. Nothing special about this.
No, I would not recommend this to a friendover the range microwave
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great, looks great. matches all my other Samsung kitchen appliances.
I would recommend this to a friendSamsung - 1.7 Cu. Ft. Over-the-Range Microwave
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung Microwave stopped functioning less than 10 months of us. It is not recommended.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the frustration of having an appliance that quit working, RonM. Let us assist.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave is not working. Turn to page 21.
https://downloadcenter.samsung.com/content/UM/202309/20230915141858689/O_01._IB_FULL_ME17R7021E_AA_MD3_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147311037) to help our team pull up your information when you message us.
Thank you.
-Angelica
Lost power
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave's power supply died in less than a year. Samsung has the worst customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MohammadI,
We can feel the frustration you have with this microwave. We are here to help you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147272682), to help our team pull up your information.
Have a great day!
^Rodel
Samsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave, cooks fast and easy to use, Looks great as well.
I would recommend this to a friendThe over is good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. But the door springs needs to be replaced often
I would recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Works so good and matches wonderfully with my fridge
I would recommend this to a friend
