Customer Ratings & Reviews
- Model:
- ME17R7021EW
- SKU:
- 6396303
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the product's strong overall performance, ease of use, and appealing design, often highlighting its good size, quiet operation, and quick heating capabilities. Its reasonable price and easy installation are also frequently praised. Conversely, some customers have experienced problems with the door's durability, the timer's effectiveness, and the quality of the control panel buttons, noting that the panel does not light up.
This summary was generated by AI based on customer reviews.
Great microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to complete my Samsung appliance purchase. Over the range microwave is very stylish and has a good number of settings.
I would recommend this to a friendFire Hazard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item is not good. It caught fire!!! We are lucky our house didn’t burn down!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jeffrey, we understand how concerning it is when the microwave catches on fire. We want to speak to you directly to provide support and see what options we can offer to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148928913) to help our team pull up your information.
Have a great day.
^Camille
Junk Microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought microwave July 22; worked great until Oct 23 after warranty expired; now it is junk. If the door is closed, it runs randomly with no power. You have to mess with it every time to try to heat. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JackieJ,
We can feel the frustration you have with the microwave. We are here to assist you in every way possible.
We recommend checking the resources below for steps to take when the microwave stops working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146691751), and it will help our team pull up your information.
^Rodel
Keep shopping
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for the first 29 days we owned it. Now, when you shut the door, the microwave turns on all by itself and you can’t turn it off. After googling, seems this is a fairly common issue with this microwave. We’ve unplugged it & submitted a service request to Samsung...appointment time in 1 week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I am glad to see that you are headed in the right direction for a speedy repair from one of our Certified Samsung Technicians. We welcome you to our family and thank you for choosing Samsung for your newest addition to your kitchen. ^Brad
Door Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave turns on by itself when you close it sometimes. Instants return. Didn't bother getting another new one because I googled the issue and apparently its a thing with this unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we realize your experience has been less than ideal and we definitely understand that. You are a valued member of the Samsung family and your experience matters to me. Thank you for taking the time to share that experience. Samsung is continually improving its products and services, and your feedback is vital to that process. I hope to have another opportunity to show you how great our support can be. ^Lena
good staff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought month ago hope to use it long time thank you best buy
I would recommend this to a friendNot a Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance was inoperable at installation. It took 2 trips to the store and over 2 weeks to get a replacement. I would recommend this product when it works.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand your disappointment about what occurs with the unit after installation and when getting a replacement.
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Never buy a Samsung appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave automatically started when you plugged in. The only way to stop it is to open the door or unplug it. Samsung sent out tech and couldn't repair. They delayed it for 2 weeks and it's passed return date. Never buy Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoeD,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the microwave is turning on by itself. We understand that it is sometimes uncomfortable to see something unusual about our appliances.
I highly recommend clicking these links below for a basic troubleshooting guide:
Microwave starts by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
For future reference please click on the link below on how to clean microwave to avoid unnecessary repairs:
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144253277
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsumg Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my Samsung microwave i live the color and it work very good . I have connected with my phone
I would recommend this to a friendExperience was horrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a NEW microwave and they shipped us an open box. It was filthy dirty. We did not accept and they could not order us another b/c they were out of stock in the warehouse. We bought elsewhere
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to give feedback about your overall experience with this transaction.
Have a great day.
-John
Nice but basic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice microwave but it’s very entry level and basic ended up returning for a better model.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very analog. No button for presets or express cook to allow with one touch
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Analo. Thank you for taking the time to leave a review that'll help us improve our products! ^Ty
Samsung - 1.7 Cu. Ft. Over-the-Range Microwave -
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems with the microwave, but Samsung did repair for free.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bparis,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you had problems with your microwave and we are glad to hear that Samsung did the repair for free. We do apologize for the inconvenience this has caused you. We are always here to help.
For your future reference, you may visit this link https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
You can also take note of this link https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA for the warranty information of your product.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144549713.
-Noraina
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s making awful noises and doesn’t seem to work well
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChristineS, we understand that dealing with a noisy microwave can be disappointing. Let us help.
Here is a link with information about microwave sounds and the reasons they occur. Browse the guide and select a sound that resembles what your microwave produces. If prompted by an embedded word, select it.
Samsung microwave is making unusual noises https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148927820) to help our team pull up your information.
Have a great day.
^Camille
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's not many features and the numbers on the face don't light up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there ! We are sorry to hear that this unit is not meeting your expectations. At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly (1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513) using ticket number: 1143965071
Thank you for choosing Samsung. ^Nic
Not the best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reheat does not work well, over cooks. Only a single beep when food is ready. In general a poor preforming product. Very sad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let us help you make your microwave operate properly.
Below are steps that can help you ensure that the microwave is heating correctly. Please click on the hyperlinks for additional assistance.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Please see the "Reheat Button" section on page 11 of the user's manual to guide you on the steps when reheating food and be able to check the beep sound.
Manual:
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145911179 to help our team pull up your information.
Have a great day.
^Aloe
Reconsider for service deliver and delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought wall mount microwave with delivery and fixing service. They never show up for two days with wasted my time. They rescheduled me after over 2 weeks which I rather buy new one and gave service faster. My family had to suffer without microwave over three week and I ended up cancelled this order.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144643071.
-Noraina
Decent-ish
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turntable motor went out within 2 months and of course warranty wouldn't cover it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. You stated that your appliance was only 2 months old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142809234 We thank you for being a part of our growing Samsung family. ^Brad
door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the door makes a loud clunking sound when opening and closing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
The microwave plays an important role in heating your meals. Let's get the information you need to get the unit running smoothly.
The links below will help to address the noise from the microwave door. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148420234) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Nothing special
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not fingerprint resistant at all. Nothing special about this.
No, I would not recommend this to a friend