Customer Ratings & Reviews
- Model:
- ME17R7021EW
- SKU:
- 6396303
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the product's strong overall performance, ease of use, and appealing design, often highlighting its good size, quiet operation, and quick heating capabilities. Its reasonable price and easy installation are also frequently praised. Conversely, some customers have experienced problems with the door's durability, the timer's effectiveness, and the quality of the control panel buttons, noting that the panel does not light up.
This summary was generated by AI based on customer reviews.
review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the microwave. Only thing i do not like is that there is no way to turn off the rotating center.. It would be nice to turn it off when not needed.
I would recommend this to a friend- Cons mentioned:Button quality
fire hazard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to push hard on the buttons sometimes 2 or 3 times to get them to work. Also when you touch the door a certain way the microwave STARTS on its own and pushing the STOP button does not shut it off. You have to open the door or unplug it. That is very dangerous. Took it back for a refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LarryP,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
looks good and works good too!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and looks even better. It’s a great compliment to our other black stainless appliances
I would recommend this to a friendWorks great and looks clean
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this. Works great and looks great. Minus 1 start for the under lights. In 2023, I would expect LED with either warm or cold light.
I would recommend this to a friendNice microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was working great and then started making noises, great other than that.
I would recommend this to a friendMicrowave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was easy. Took very little time to buy it and schedule the installation. Installer was awesome and very helpful
I would recommend this to a friendFan goes on when the door handle is touched
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From day one the fan turns on if you touch the handle even if you're not using the microwave. Just passing by the handle will cause the fan to go on and stay on. A Samsung tech came out and said this is completely normal. Well, we bought our home in a brand new community and we all have the same Samsung appliances that came with the house and no one else has a their fan turn on from the handle when you're not using the microwave so how could that be normal. I think the tech didn't want to bother taking care of the problem. Also, the touch screen and the door are terribly marked and impossible to clean. Fingerprint free is a joke. The microwave is less then 4 months old but I'm afraid the fan is going to burn out the motor sooner than later since it goes on so often.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, geonance.
Thank you for taking the time to leave this review. We understand you had a concern regarding the microwave fan turning on by itself.
To help you with this, please check this link.
Microwave turns on by itself - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144939072) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
First one was a dud second one works as it should
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one was a dud, Best Buy returns was easy because I had only picked it up a few days before I installed it.
I would recommend this to a friendproblem free for 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.have not had any problems with this microwave since purchased 3 years ago
I would recommend this to a friendPerfect microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this microwave!!!!! Perfect fit and goes perfectly with the rest of my appliances
I would recommend this to a friendSamsung Over the range microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave. Love the black stainless. It does resist fingerprints
I would recommend this to a friendMicrowave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful appliance and works really well. A name you can count on.
I would recommend this to a friendMr.anthony c
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works great nice microwave features are good &convenient
I would recommend this to a friendLove my new microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best microwave I've ever used. Should have replaced the old one along time ago
I would recommend this to a friendJust what i was looking for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price with a name you can't go wrong with. Some of the best deals around.
I would recommend this to a friend- Cons mentioned:Timer
Randomly worked out of the box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Randomly worked out of the box. Clock would work and wouldn’t heat when started. Timer wouldn’t count down when it wouldn’t heat. Seems to be working now and has been for about a week. Hopefully will last but unsure if it will. Was able to get a service call easily with a local repair shop but canceled because it’s working right now. Works well when working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shaggy,
We understand what you have been through and we are happy to hear that it is working now.
Should you still need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146691361), and it will help our team pull up your information.
^Rodel
Broken Door Latch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this microwave for just over a year and the latch the spring attaches to broke. Not the $14 replaceable latch, had to replace the entire door for $170 because the spring was attached to a piece of plastic in the door
No, I would not recommend this to a friendMoney well spent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like , Works well Looks Good very happy so far , Strong exhaust , and light
I would recommend this to a friendLoud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this Samsung microwave as a replacement for our old one. Overall it does everything you would expect a microwave to do. The only issue we have with it, is to very loud. Our old one was much quieter.
No, I would not recommend this to a friendIn a fix
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microvave quit working after four years and chaanging the fuse did not fix the problem.
I would recommend this to a friendBrand response from Samsung
Posted .KwadwoA, we understand the importance of a working microwave. Let's get this back on track.
Below is a link to help you diagnose if your microwave stopped working.
Samsung microwave is not working https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147642892) to help our team pull up your information.
Have a great day.
^Camille