Customer Ratings & Reviews
- Model:
- ME17R7021EW
- SKU:
- 6396303
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the product's strong overall performance, ease of use, and appealing design, often highlighting its good size, quiet operation, and quick heating capabilities. Its reasonable price and easy installation are also frequently praised. Conversely, some customers have experienced problems with the door's durability, the timer's effectiveness, and the quality of the control panel buttons, noting that the panel does not light up.
This summary was generated by AI based on customer reviews.
Open box item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! Works perfect! Curbside pick up was fast and easy
I would recommend this to a friend- Cons mentioned:Door
Bad design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this product 5 yrs ago. Last month the inside hook just broke which made it impossible to close the door. The microwave works fine but the hook is made of plastic. There is no release button on the microwave to disengage the hook so you have no choice but to pull hard to open, which eventually broke the cheap plastic. 5 yrs is way too less for a microwave to last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AshJo,
We understand the frustration of having a problem with your Samsung microwave in its early years. Let us help.
You can purchase a replacement part from our authorized distributor for Samsung parts and accessories at the link below.
https://samsungparts.com/
If there is damage to the oven, do not use it. In particular,
The oven door's correct closure is crucial.
We would like to speak with you more about this experience and assist with getting service set up or determining what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146855127, which will help our team pull up your information.
^Rainly
- Cons mentioned:Door
Do not buy this!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in August 20 20. The latches that secure the door to the microwave. When you close it broke the spring is broken cheap plastic spring. The door will not close you would have to sit there and push it close stand there while the microwave is running. Also, The mechanism that rotates the plate broke and burnt up. This product is horrible. I would highly not recommend anybody buying this. Cheaply made garbage!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichaelG,
We would love to assist you with your appliance. Kindly provide us with more details about the microwave.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146272867) to help our team pull up your information.
Have a great day,
-Ernest-
Bad Samsung Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to replace this microwave twice in 3 years due to the handle popping off! The first time I had the Geek Squad and they replaced it for free but couldn’t afford to keep up a 200 dollar membership for what ifs! This second time, the 1 year warranty had expired. Now I have to pop the microwave open with a butter knife to use it! Don’t get me started on the Samsung refrigerator, I can’t even have the water dispenser on because it will drip randomly and leave puddles on my floor from Day 1! However, when I bought in 2021 there were limited appliances in my area.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gabrielle,
We understand how you feel regarding this microwave. We are here to assist you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149376300), to help our team pull up your information.
Have a great day!
^Rodel
NICE MICROWAVE.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should and looks nice. As others have said, the keypad should be illuminated.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there alice, congratulations on your new Samsung Microwave. I appreciate the feedback on the unit and will send it over to our design team to improve future products. Thank you for choosing Samsung in your home. ^Brad
Mrs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific for all I need or want to do ! I am glad also to have found a white Microwave.
I would recommend this to a friend- Cons mentioned:Door
Door breaks easily
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Door broke within one year. I fixed the latch a couple times but it didn’t even last two years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with the broken door of your microwave. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149061013) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In different because it’s now acting up and I’ve only had it for three years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shels,
Thank you for your review.
We would love to speak with you about your microwave to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146578931 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Just stopped heating one day…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in Spring 2022 and it has already stopped working. No warning, no misuse, just stopped heating unexpectedly one day in January 2025.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how important a reliable microwave is in reheating food and preparing meals. Let's get the information you need to ensure the microwave is operating smoothly.
The link below will help you in addressing the heating issue of the microwave. Learn more by checking the hyperlinks.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need further assistance with the microwave, please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148345497) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Heating stopped
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped heating only after 3.5yrs. Other than that it was great. So just beware this may not last long and only has a 1yr warranty, probably for a reason.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi David,
We know how frustrating it is to have a microwave that doesn't heat up. We are here to help you.
Please see the link below for the steps if the Samsung microwave is not heating.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146899449, which will help our team pull up your information.
^Rainly
- Cons mentioned:Door
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Door broke in less than 2 years, poorly built. I would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Omar,
We understand your disappointment with the broken door of your microwave. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148012695) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Not working properly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not working properly. Can’t get anyone on the phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Joe D,
We understand how frustrating it can feel when your microwave is not performing as expected, and you have not been able to reach someone by phone. We would love to communicate with you directly to gather more information about your experience and determine the steps that can be taken to assist with your microwave.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1152057388 to help our team pull up your information.
Leo
Look for another option
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hate this microwave. I have had it for 5 months now. I wish I could get my old one back. I can’t use the timer and any of the cooking options at the same time. When using the fan and want to use the microwave’s cooking features, the fan power cuts down. When we ordered it and had it installed it arrived with dents across the top of the door. Best Buy replaced it, and the replacement one was also dented but not as bad. Again, a replacement was offered but we were afraid that the next one would be worse. Plus the time off of work to be home for another home install wasn’t an option. At that point Best Buy offered a slight refund in the form of a Best Buy gift card and credit on my credit card would have been better but whatever. This microwave must have been designed by someone who doesn’t cook. I do not recommend it, if you are a multitasker.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Works great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend Venting fan works on its own
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After two years of using it, the ventilation fan works on its own whenever the weather is hot outside (I am in Arizona). I tried to search the issue and cleaned it very well from outside and also from inside for any residual grace but the problem still on going!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KhaterK,
We all want our appliances to be in good shape. Let us assist you with the microwave.
Microwave turns on by itself.
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#microwave-vent-fan-turns-on-automatically
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147635660) to help our team pull up your information.
Have a great day.
^Aloe
- Cons mentioned:Door
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 25 months. Unable to close the door, light use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I wish you didn't have to experience this with your microwave. Allow us to further assist you with this, DarenS.
We would love to speak to you directly to gather more information about your microwave and have it inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146471051, to help our team pull up your information.
Have a great day!
^Chrystel
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but it trips the breaker frequrently. Its on a deficated breaker so that shouldn’t happen. Best buy replaced it and it still trips the breaker. I even had an electrician come in and check out my electrical. He gave it his seal of approval. Have a new GE coming next week. Samsung makes great TVs and phones. They should stick with what they’re good at.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a better experience with your microwave, JeffreyZ. We're here to help!
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk! My husband and I did all the work of installing the new microwave, tried to heat a pot pie the following day. Once done, the microwave was extremely hot, and the pot pie still frozen! I wish I had listened to a friend that said "Don't buy a Samsung." However, Best Buy did a return with no hassle! Kudos to them! Not so much for Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Buy another brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the Samsung ME19R7041FS for a year and a half and it stopped heating up. I had a tech come out and he said it needs a new mother board and magnatron. It will cost $400. I only paid $265 for the microwave brand new. This only has a 1 yr MFG warranty. I would not recommend any Samsung products ever.
No, I would not recommend this to a friendBroke after 18 months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit didnt even last two years. Samsung warranty is only one year. They wanted $300 to repair a $300 unit. Huge disappointment. Wouldn't buy another samsung appkiance.
No, I would not recommend this to a friend