Customer Ratings & Reviews
- Model:
- ME17R7021EW
- SKU:
- 6396303
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the product's strong overall performance, ease of use, and appealing design, often highlighting its good size, quiet operation, and quick heating capabilities. Its reasonable price and easy installation are also frequently praised. Conversely, some customers have experienced problems with the door's durability, the timer's effectiveness, and the quality of the control panel buttons, noting that the panel does not light up.
This summary was generated by AI based on customer reviews.
Samsung is the worst quality. No warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped heating at 1 year. Samsung would not repair. Criminal customer service / support. Do not buy anything Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand that having a microwave that stopped heating can be frustrating. Let us assist.
The link below contains information on what to do when the microwave has stopped heating.
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148106079) to help our team pull up your information when you message us.
Thank you.
-Angelica
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 5/11, broke 6/8. Store won't exchange because of 15 day warranty. Was never offered an extended warranty. Would not of bought from best buy if I would of known this. I will never shop here again. Check your warranty before buying people....0 rating...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Paul, let us extend our help by providing the details you need for your microwave.
Here at Samsung, we offer an extended warranty called CARE+. Here is a link to check if your appliance is eligible.
CARE+ link:
https://scplus.samsungsupport.com/#/start
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145892009) to help our team pull up your information when you message us.
Have a great day.
-John
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my Electrolux after 13 years, with Samsung. Not happy with the touch pad. You have to press a few times a with a lot of pressure. Missing a lot of features for shortcuts Would not recommend. I thought I just had to break it in for the touch pad to work better but it didn’t and now I have to keep since past the return policy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Coco7, I understand that you are experiencing issues with your Samsung Microwave control panel not working and understand that is quite frustrating. I would like to provide some assistance to ensure you are getting only the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
If you need additional assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143462644. We welcome you to our family and thank you for choosing Samsung. ^Brad
Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this 3 years ago stopped working samsung wants to send out service for 140.00 then 60.00 labor fee i might as well buy a new one
No, I would not recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Three years old had to replace keypad in first year due to arcing. Now it appears the magnetron has failed-blowing circuit breaker. Costs more to have someone fix it than to simply replace.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to inquire more about what occurs with the microwave, VernR.
You may contact our Support Team via the link below to speak with a live representative to better assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Broken Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Inner fan was broke when I bought it, rattled and the exchange policy was very difficult. Ended up just returning it and buying from another business.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
DON’T BUY THIS ONE!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave didn’t even last 3 years. And with the cost to repair it, we had to buy a new one. Looks nice but not worth the money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AndreaB,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, nothing special like most products from this manufacturer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate your insights on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Does not last more than 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this 2 years back ...started to see smoke this morning and now it does not work !!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Suds,
Thank you for bringing this to our attention. We appreciate you letting us know that you started seeing smoke on your Samsung microwave, and now it does not work. We apologize for the inconvenience this might have caused you. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to the guide that you can check to fix the issue when there's smoke from the Samsung oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
I've also included a link to the helpful guide that you may check if your Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144318473
-Angelica
Broken when bought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was bought used and when opened it does not work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for informing us about the status of your Samsung microwave when you bought it.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica