Customer Ratings & Reviews

I purchased the Samsung microwave as on open box since it was in stock and a regular new one was not available for a few weeks. Sadly the microwave had an issue with the fan motor and light staying on when the door was closed. I had to have a technician come out to fix it. He said it was non-repairable. and recommended I take it down and bring it back for a new one. The hinges were bent which I can't image wouldn't have been found during a quality control check. He straighten the hinges out as much as possible but I will have to have someone remove the microwave so I can return it and then have someone reinstall the new microwave. The microwave overall is average but I will certainly think twice before purchasing an open-box product.

What better way to wrap up 2020 by giving someone a dented and wrong color Christmas gift. Thanks for the attention to detail bestbuy. Other than that the microwave works fine and installs easily. I will say the door sits slightly lower than the numeric pad and the right side top front corner protrudes about 1/8” higher than the left. It’s noticeable before and after installing. Summery. Blame the dent and jacked up door on manufactures defect. Poor quality control would be a safe bet because the box was in stellar shape. Blame the wrong color on Best Buy’s warehouse shipping department. I’d still recommend the microwave after only 3 weeks of use. I think I just had bad luck and got one that was assembled by a careless employee and then shipped by yet another careless employee.

Great product have not had any issues. Would recommend over all other brands

Fine microwave range. I had similar, but better power and capacity. Same Samsung. Now not available. Worked for 3.5 years. Then stopped. Repair is more expensive, then buying a new one. Hope it will work for the next 4 years. I have all Samsungs in the kitchen. All had problems. Next time I would never buy Samsung products. Last time I had all Maytags, just white colors. No problems at all.

Not a big microwave person but gets the job done. Super easy to install and easy to use.

This is my second one. I love it. My first one stopped working apparently because I didn't turn on the fan while canning and the hot steam for extended time damaged it. NOT making that mistake with this one.

Overall great product, very nice look, heats the food quickly, so far so good

Great microwave and easy to install - warms up equally.

works great! im happy with my purchase. good purchase

The microwave was a great buy. It works perfectly and the Best Buy staff was very helpful during and after the purchase.

Absolutely love this microwave. Easy to install, and it just works. The space is good and I have had zero issues with it

My earlier Samsung failed. It would begin running when you opened the door. I bought this to replace it. After installing it (along with a hired handyman) and we peeled off the plastic sheet covering the controls, the face of the controls looked like it had melted. So much for quality control. I then had to run to Best Buy for a replacement while my handyman was sitting in my home. We have had issues with our Samsung fridge and stove as well.

I love my microwave!! It is so easy to use and matches my fridge perfectly

Looks and works great. Really a huge upgrade over our old one.

Perfect looks expensive and does the job. Nice and simple and sleek

Great product Great service for delivery and installation

The first unit failed after one day due to a motor noise. Best Buy replaced it with no hassles and the new unit is working fine.

Great microwave. Installation was easy. The directions where easy to follow.

No complaints. Easy to install. Haven’t had one problem.

Nice looking and very powerful! The price was a good deal too.