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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2118 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the 1.7 Cu. Ft. Over-the-Range Microwave, particularly its ease of use and appealing appearance. Many appreciate its size, easy installation, and excellent performance, including its heating speed. However, some customers have expressed concerns about the noise level of the fan, the door's durability, and the timer's functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 2,118 reviews
  • Rated 4 out of 5 stars

    Average microwave, bad experience with an open-box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Samsung microwave as on open box since it was in stock and a regular new one was not available for a few weeks. Sadly the microwave had an issue with the fan motor and light staying on when the door was closed. I had to have a technician come out to fix it. He said it was non-repairable. and recommended I take it down and bring it back for a new one. The hinges were bent which I can't image wouldn't have been found during a quality control check. He straighten the hinges out as much as possible but I will have to have someone remove the microwave so I can return it and then have someone reinstall the new microwave. The microwave overall is average but I will certainly think twice before purchasing an open-box product.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 3 out of 5 stars

    Wrong color and dented. Fine otherwise.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What better way to wrap up 2020 by giving someone a dented and wrong color Christmas gift. Thanks for the attention to detail bestbuy. Other than that the microwave works fine and installs easily. I will say the door sits slightly lower than the numeric pad and the right side top front corner protrudes about 1/8” higher than the left. It’s noticeable before and after installing. Summery. Blame the dent and jacked up door on manufactures defect. Poor quality control would be a safe bet because the box was in stellar shape. Blame the wrong color on Best Buy’s warehouse shipping department. I’d still recommend the microwave after only 3 weeks of use. I think I just had bad luck and got one that was assembled by a careless employee and then shipped by yet another careless employee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product have not had any issues. Would recommend over all other brands

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    If you need Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fine microwave range. I had similar, but better power and capacity. Same Samsung. Now not available. Worked for 3.5 years. Then stopped. Repair is more expensive, then buying a new one. Hope it will work for the next 4 years. I have all Samsungs in the kitchen. All had problems. Next time I would never buy Samsung products. Last time I had all Maytags, just white colors. No problems at all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Awesome so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a big microwave person but gets the job done. Super easy to install and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second one. I love it. My first one stopped working apparently because I didn't turn on the fan while canning and the hot steam for extended time damaged it. NOT making that mistake with this one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microwave

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great product, very nice look, heats the food quickly, so far so good

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung Microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave and easy to install - warms up equally.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great! im happy with my purchase. good purchase

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    A Quality Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave was a great buy. It works perfectly and the Best Buy staff was very helpful during and after the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great microwave that does it's job

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this microwave. Easy to install, and it just works. The space is good and I have had zero issues with it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fair quality at best.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My earlier Samsung failed. It would begin running when you opened the door. I bought this to replace it. After installing it (along with a hired handyman) and we peeled off the plastic sheet covering the controls, the face of the controls looked like it had melted. So much for quality control. I then had to run to Best Buy for a replacement while my handyman was sitting in my home. We have had issues with our Samsung fridge and stove as well.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand your disappointment about the microwave's status when operating it.

      Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up on the replacement status. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my microwave!! It is so easy to use and matches my fridge perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Size

    Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and works great. Really a huge upgrade over our old one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect looks expensive and does the job. Nice and simple and sleek

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No title

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product Great service for delivery and installation

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first unit failed after one day due to a motor noise. Best Buy replaced it with no hassles and the new unit is working fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave. Installation was easy. The directions where easy to follow.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    So pleased with my purchase and pickup

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Easy to install. Haven’t had one problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking and very powerful! The price was a good deal too.

    I would recommend this to a friend