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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2149 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers find value in the product's strong overall performance, ease of use, and appealing design, often highlighting its good size, quiet operation, and quick heating capabilities. Its reasonable price and easy installation are also frequently praised. Conversely, some customers have experienced problems with the door's durability, the timer's effectiveness, and the quality of the control panel buttons, noting that the panel does not light up.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 2,149 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    EasyCook

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful. Fits perfect the in store assistant was great. Happy camper

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A Quality Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave was a great buy. It works perfectly and the Best Buy staff was very helpful during and after the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New microwave

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I found the same microwave that we had for quite a long time. We could use the same bracket we had for our new one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    So far so good, but some minor annoyances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The fan is a bit a bit loud. You have to really press the buttons. Other than that, it works as expected. Wish it has "express cook" settings where I could just press one minute or two minutes etc.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    2nd time Samsung Microwave Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung microwave is functional and gorgeous!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great microwave that does it's job

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this microwave. Easy to install, and it just works. The space is good and I have had zero issues with it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    User friendly microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice big roomy microwave. Easy to use. User friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Works perfectly and I highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Overall performance

    Rated 5 out of 5 stars

    Lovin’ oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went smoothly installing it. No glitches. Works well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Heat them up!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old microwave of 10+ years finally gave out. We had to find a replacement fast. This was a good buy and once we picked it up, Geek Squad came by the same day to install. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great microwave. Looks good!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good looking microwave and works great! I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the combination & appearance with the appliances In my kitchen all by the same product. I haven't really used It, due to I just received today. Technician had to do some adjustments figure out measurements accurate of installation. And was able to resolve issue & completed installation..But, yes! So far

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this unit in March of 2022, now just a couple months past the 1 year warranty, we started to notice burning on the inside upper edge of the unit. Upon closer look, the inside door shows bulging and chipping which apparently is causing the heat leakage and burning of the edge. Now that I read through other reviews it seems this is a common issue. My other complaint is operational. Why no "one click" 30 second start as on every other microwave oven. It is completely inefficient to require 2 button clicks for this function. A minor irritation, but nothing compared to the cracked door at just a little over a year old. Very disappointed in the poor quality.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      If you smell something burning in the microwave, unplug it immediately and contact your nearest service center.

      Please see page 5 of the manual under the " CRITICAL USAGE WARNINGS" section.

      Manual
      https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf

      To check the availability and compatibility of your microwave's door replacement, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.

      Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.

      Should you need more assistance with details about the nearest service center, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1145986183) to help our team gather your information.

      Have a great day.

      ^Charles Samsung

  • Rated 5 out of 5 stars

    Excellent Value

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Redid my kitchen and wanted this microwave in Black Stainless, but the price was so much more than this Plain Black one, so we went with this one. It goes so well, even though the other appliances are Black Stainless, this particular model goes well with them. Blends in well.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great basic microwave. Matches Samsung stove nicely

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Open box rocks!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and looks great in the space as well. If I’m in need of something I will always check for open box price reductions first. I’ve yet to be disappointed!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    The Microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect... Easy to mount.. easy mounting instructions... Does everything expected as far as what you expect a microwave to do ... Not highest end grade, but not lowest end... Works well for how we use it...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say make sure you have two able bodied people to install this. With that being said I found the instructions easy to read and follow. It was up and running in 10 maybe 15 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Reliable microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was a breeze and so far i've had no issues. Has enough Power for everything that we need it for

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    THE BEST

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY HAPPY WITH IT SO FAR SO GOOD GUEST SAID LIKEWISE

    I would recommend this to a friend