Customer Ratings & Reviews

I strongly regret purchasing this microwave. Within just a few weeks, it began tripping the GFCI breaker, the keypad became unresponsive, and the microwave would sometimes continue running even after the timer reached 00:00. These problems happen intermittently, so when Samsung sent technicians (three separate visits), the unit never showed the issue during the appointment. Each time, my concerns were dismissed. To rule out any electrical problem in my home, I hired a licensed electrician to inspect my wiring, everything checked out perfectly. I provided Samsung with the receipt and proof of this, yet I was still asked to somehow "record the issue," which is unrealistic because the malfunction happens unpredictably. Their support has been a nightmare, full of delays, repetitive requests, and zero real solutions. No microwave should trip a breaker or continue running after the timer ends, regardless of being on a GFCI outlet. This is a safety issue and the product simply isn't reliable. I do not recommend this microwave.

Great microwave for the price does everything you will need it to!

Had a rough start with this one...picked this microwave up to replace our broken one but it had a defect. The thread for the internal anchor screw was missing. One side was there but the other one was missing, making mounting impossible. Bestbuy made the replacement process as good as it could be, and had the replacement quickly (had to order, model not in store). I was just out my time to deal with return/pickup process. The replacement had no issues, and so far so good. Those internal anchor threads seem pretty flimsy, maybe why they break easily.

This over the range microwave is awesome!! The stainless steel looks so pretty and really makes my kitchen pop! And it also matches my stove so beautifully. Love the defrost setting and heats up food evenly. Would definitely recommend!

So far so good. Product as described! Easy to use and install.

We love our new OTR Samsung microwave. It’s so nice to have it up and out of the way. The exhaust fan is very loud so it’s not used very often. I’m not sure if this is normal and I’m just not used to it.

Perfect microwave for our space and our cooking needs.

Super nice microwave, but I will say this, fingerprint resistance is false! It cleans super easy but fingerprints show on it.

Enjoying this new over-the-range microwave, sleek design and nicely priced.

Another great product from Samsung. Easy to install an easy to use. Love ot

It’s best microwave I have I very happy with this microwave thank you for all

Perfect Fan a little loud for me but it's powerful.

I love this item ! Work perfect and its so easy to install

Very pleased with this purchase. It is well made, efficient, and elegant.

Amazing product looks super stylish and everything is easy with it.

The microwave is great. Fit in the slot perfect and the wall design for the screws on the wall and the cabinet were precise. Love it. Sleek, clean, big interior size and cooks all my meal great.

Easy to install and use and it’s a good size unit. Happy with purchase

Love this microwave. Very regulated. Space inside is huge. Would buy again anytime!

We were delighted to purchase this microwave, having read good reviews and having excellent experience with our Samsung TV and refrigerator. We were so disappointed, then, to find it was defective from the first use; the unit routinely turns on when you simply close the door. I wasn't worried, since it was new and under warranty, but I should have been. Reporting the problem online was difficult, and scheduling with the service company was also problematic. They cancelled my original ticket because we could not find a mutually convenient repair date within 10 days, so I had to start over. But the real shock came when the repair tech insisted I remove the installed microwave for them to perform warranty service. In almost 50 years of home ownership and numerous appliance repairs, I've never heard of this. I asked Samsung for a different repair tech who would not insist I do their work, but they refused. I asked Best Buy to return it, but by they said it was too late (past 15 days).

Was torn over getting a new Microwave or replacing the old one with a Kitchen Hood and a countertop Appliance of some sort. Glad we went with the Microwave. Stylish and clean looking. The Black Stainless goes very well with the kitchen.