Customer Ratings & Reviews
- Model:
- ME17R7021EW
- SKU:
- 6396303
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 1.7 Cu. Ft. Over-the-Range Microwave, particularly its ease of use and appealing appearance. Many appreciate its size, easy installation, and excellent performance, including its heating speed. However, some customers have expressed concerns about the noise level of the fan, the door's durability, and the timer's functionality.
This summary was generated by AI based on customer reviews.
I wouldn’t buy this microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave started chipping after 6 months. Started smoking after the warranty. We called Samsung twice regarding the microwave. Toward the end of their long claims process they decided they would not help us with a replacement and advised we “get a new unit but they were not helping with the purchase.” Completely disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how you feel regarding this microwave. We are here to help you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149332648), to help our team pull up your information.
Have a great day!
^Rodel
Customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and convenient to use. Its design is very simple and nice.
I would recommend this to a friendEasy to use, looks great above the range.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to match our other appliances. Easy to install, easy to clean, works well.
I would recommend this to a friendNo issues to date!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Product as described! Easy to use and install.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great Microwave, looks very nice with the stove and the mis important aspect... it is very easy to used.
I would recommend this to a friendGreat microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is fantastic. I really love it! I would buy it again
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice microwave. Works great in our basement kitchenette.
I would recommend this to a friendGood choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this microwave. I don't cook in it, but it reheats well and quickly.
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love. How it looks and how it operates. Would recommend for price and usage
I would recommend this to a friendNew microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying this new over-the-range microwave, sleek design and nicely priced.
I would recommend this to a friendBig wave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another great product from Samsung. Easy to install an easy to use. Love ot
I would recommend this to a friendLove it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this item ! Work perfect and its so easy to install
I would recommend this to a friendsamsungmicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.samsung microwave black stainless steel oven kitchen
I would recommend this to a friendGreat purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with this purchase. It is well made, efficient, and elegant.
I would recommend this to a friendDishonest brand
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works pretty well; however, Samsung will not honor their warranty. One day I went to open the microwave using a normal force and was hit by plastic pieces. Turns out that plastic clips holding the door handle became brittle and shattered. Samsung denied the warranty claim first time saying it was "Cosmetic" and then it was a "Physical Damage". I am not sure how it is possible to pull on a door handle without any physical force.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlexanderK,
To help you get the microwave back to its good condition, please check the availability and compatibility of your microwave's door handle and contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146574071 to help our team pull up your information.
Have a great day.
^Aloe
Super Needed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product looks super stylish and everything is easy with it.
I would recommend this to a friendLove this microwave !
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality product! Installed with no problem ! Enjoy using it!
I would recommend this to a friendMechanical failure on door.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door spring on latch broke. Bought on Mar 8 and broke on April 23. This was a replacement microwave for one that had a electrical failure so I was expecting more out of this one as I reviewed and chose this one. The spring holds tension on the door latch so the door will stay closed. Cannot run the microwave without holding the door closed by hand. Bad design or just unlucky on the part.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JeffJ,
We want our appliance to be in good condition. To help you check the availability and compatibility of your microwave's door latch, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147075124 to help our team pull up your information.
Have a great day.
^Aloe
Terrible. Product died in one year.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We needed a basic microwave without all the bells and whistles. I’ve had much cheaper microwaves that have lasted longer. After a little over a year (exactly one month past the one year manufacturer warranty limit) this microwave has stopped working. It chooses to start and stop whenever it wants to. The product randomly starts on its own when the door is closed. A waste of $300. I should’ve gotten the cheaper $50 one.
No, I would not recommend this to a friendSafety issue beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product. Had 10 mo and the view window is coming loose and microwaves probably coming into house. No support or replacement. The plastic around window is shredding. Poor quality. Other things wrong the turn style stopped turning and the keypad hard to see because no backlight. But it looks great when installed. Safety issue
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We thank you for your time in writing this honest review of your Samsung microwave model.
Samsung products have a warranty that protects against manufacturing defects in materials and workmanship.
Please click on the link below for complete details of warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021EW/AA
Please turn to page 21 of this model's user manual shared below for steps to take for a stuck turntable.
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
I will be sure to pass on what you have mentioned here to our product team for current and future product development about the backlight for the keypad on this microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number () to help our team pull up your information.
Leo