Customer Ratings & Reviews
- Model:
- ME17R7021EW
- SKU:
- 6396303
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the product's strong overall performance, ease of use, and appealing design, often highlighting its good size, quiet operation, and quick heating capabilities. Its reasonable price and easy installation are also frequently praised. Conversely, some customers have experienced problems with the door's durability, the timer's effectiveness, and the quality of the control panel buttons, noting that the panel does not light up.
This summary was generated by AI based on customer reviews.
Love my microwave!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great microwave. I'm happy that I decided to put one over the stove. It works wonderfully! Pops my popcorn perfectly!
I would recommend this to a friendJo’s review.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the cool features of this microwave. All my appliances are Samsung Brand. I love the way they play music instead of beeps.
I would recommend this to a friendOkay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little louder than I expected but it does the job. I probably should have invested in the better model but I liked the way this one looked better.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the fact no fingerprints..not crazy about the fact I have to press start every cooking time (30 seconds press start, 1.00 minute press start) otherwise its ok
No, I would not recommend this to a friendOverall good purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great addition to my kitchen. It fit great in the spot between cabinets. Install was smooth and quick. I haven't used all of the functions yet but overall this was a good purchase. Samsung never lets me down.
I would recommend this to a friendBrand response from Samsung
Posted .Hey, Jessica! Thank you for leaving a review and for choosing Samsung! ^Ty
Samsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung microwave is just like my last one. I was satisfied with that microwave and sure I will love this one as well.
I would recommend this to a friendBroken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came broken. Same issue as last one after a few years. The door is broken. Would even turn on without holding the door shut.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Yup!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was great once it worked. Bought open-box and said it had everything... DID NOT! Triple check open-box purchases!
I would recommend this to a friend- Pros mentioned:Overall performance
Five times ...I'm done...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very attractive microwave nice looking decent features unfortunately after having five of them continuously installed didn't replace due to some type of damage or flaw i decided to go with a low profile micowave waiting on installation of low profile microwave this Sunday
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good Day,
Let's go ahead and check your microwave, Riata.
We would like to speak to you directly to determine how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145737975, to help our team pull up your information.
Have a great day!
^Chrystel
Nuke it all but no manual defrost
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a basic microwave. Only caveat is the inability to set a manual defrost time. Only times are auto defrost times. Otherwise I am able to nuke everything!
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After installation of the second unit still not very satisfied with the quality of the unit. Wanted to get the next model up and was told that it would not be available to Late March or April. What was I to do with my old microwave gone and a big open space over the stove with holes covered with tape. Really unhappy with the entire microwave issue. Guess I am stuck with the unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Greg! We would love the opportunity to help you have the best experience possible with this microwave. If you have any questions or concerns you'd like assistance with, please feel free to reference ticket number
1142773356, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. The only complaint I have is that the light underneath is very weak. Does not provide adequate lighting for the cooktop.
I would recommend this to a friend2 years and Door Key broke:(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how the microwave looks. We bought this along with the range, dishwasher and fridge. The only problem is that i purchased the microwave in late 2020 and the door key just broke a few days ago. I had to unplug it because the door does not shut all the way now and microwave won't work. I'm not sure this is covered under warranty or if i even have warranty to use:(
I would recommend this to a friendBrand response from Samsung
Posted .We are delighted to know that you love the exterior of the microwave, EdyH. Please keep in mind that only properly qualified service personnel should adjust or repair the oven.
Samsung warrants your over-the-range microwave against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase.
1. One (1) year warranty on parts and labor
2. Magnetron Part for Ten (10) Years (Part Only)
You can click on this link for more warranty details:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
If your microwave is not working or has stopped working, here are the links to help you get it back into working order:
https://www.youtube.com/watch?v=N064z8CQ8XA
https://www.samsung.com/us/support/troubleshooting/TSG01207757
Take particular care when cleaning the door seals to ensure that no particles accumulate and prevent the door from closing correctly. Please visit these links to learn how to properly clean your microwave:
https://www.youtube.com/watch?v=hCsRi0XC_zQ
https://www.samsung.com/us/support/answer/ANS00062285/
If you require further assistance with the repair, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145152606) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
New appliances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, it was everything I was looking for
I would recommend this to a friendDoes the job
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave, with enough features to get the job done! I usually just reheat or pop popcorn in it for the most part and it handles it fine!
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, I bought it as a open box, and looks great
I would recommend this to a friend- Cons mentioned:Timer
samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard has insuffient light. 30 second key doesn't work until start is pressed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you for bringing this to our attention. I see you have some concerns with the 1.7 Cu. Ft. Over-the-Range Microwave. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
As the user manual mentions, you'll need to start the cooking process before adding the 30 sec.
I highly recommend visiting this link for the reference guide:
Use your microwave oven/KITCHEN TIMER BUTTON/ ADD 30 SEC BUTTON on page 10
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144661857
Have a great day.
^Charles
Great performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect combination and the perfect brand. Happy with the product
I would recommend this to a friendNot recommended!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this unit in January and it worked great for the past 6 months. This week it started to fail. We were unable to shut off the vent and had to unplug it for several hours.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was damage on first delivery. Second delivery went well. Over all it’s a great item
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I'm sorry to hear that the first delivery arrived damaged. We are glad to know that the second delivery went well. Thank you for letting us know that you like the overall performance of the item.
For your future reference, you can check this link https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144378456.
-Noraina