Customer Ratings & Reviews

Please do not buy this model; my review is only for this particular model (Model #ME17R7021ES). I don't know how Samsung microwaves compare to other companies in general. I have already exchanged three of these models in the past three years: the first two from Best Buy and this one from Lowe's. They do not last more than 8 to 10 months. The first one started making a loud noise and I was able to exchange it at Best Buy within 30 days. The second one Samsung came out to replace the parts and it worked for a few months before it completely stopped. On to my third one from Lowe's with a 5-year extended warranty. Exactly after 9 months, it stopped as well. Samsung is coming out to replace parts again. The reason why I kept going back to this model was due to the wall support that comes with the microwave so that I don't have to keep drilling for other brands as they are all a little different. Please stay away from this model completely, it qualifies for the worst appliance in the market.

Looks and works good. Good value compared to others

Working well. More features than the crappy Samsung.

Would never again buy stainless and black. Shows every scuff and fingerprint. Already anticipating short life on touch pad. Microwave is noisy and vent fan sounds like a jet taking off.

Our purchase was handled expertly by Best Buy and the microwave arrived as advertised. Thank you for making this so easy!

Great recommendations from the sales team, perfect and easy to use for my family.

Love it. Great microwave- replaced a recalled one.

It’s grate for me, but it’s harder for my mother (almost 90) to figure how to use. She preferred simply language labels, one push but for each operating

Nice microwave, had it for a month no issues. Last Samsung microwave lasted a good 5 years

Love new microwave. One thing I would change is a lighted face around menu. At night I have to turn on alight to see numbers.

It works pretty good. At the beginning it was a bit confusing but now we know how to operate it.

It had the missing screws and name letters were missing. I thought it will be good when I purchased as it was in the box. I could not check the details clearly because it was in box. but when I opened, saw those issues. It turned out be a very average product for the price I paid. I would not recommend to people to buy this type of boxed products without seeing it.

Nice appliance to replace failed Samsung after 10 years. It was a surprise that the mounting holes were not the same - bracket was however !

I bought this same model 2 years ago, and it stopped working. Samsung doesn't believe in their own products as evidence by a one year warranty. Only reason I bought this same model is because the space is already set up and that made it easy to install, and all my other appliances are Samsung. The last Microwave I had lasted 15 years and was still working when I took it out. When I replace my appliance it won't be Samsung. Before you buy call a few companies that services appliances and you will find many of them won't work on Samsung products. The one's that do charge so much you are better buying a new one.

This unit replaced a 2004 General Electric Over Range Microwave. The 2004 was easier to read the face and had convenience features that made it simple to use. I have a Samsung refrigerator which is fantastic which is why I chose this unit. I would buy the GE unit again if I had a chance. Rates average because it is not a step up from a 16 year old GE.

Microwave works. A lot louder than the 10-year old unit I replaced. The lower light went out after 2 months.

Great buy and great product. Was sad to see that it took three times to get a product that was not damaged. Maybe Best By needs to relay to Samsung to ensure their product goes through a product quality inspection.

I was clueless when buying a fridge and microwave, but I was very pleased with the assistance I received.

Bought this to replace 10 year old microwave that went bad. The Samsung cooks much faster and more evenly than the old one did. Best Buy crew who installed it were pros and were in and out of the house in less than 20 minutes

Unfortunately it stopped heating in less than 2 years smh. Yes I had the geek squad warranty but the same microwave is $60 more. I probably never will buy this brand again.