Customer Ratings & Reviews
- Model:
- ME17R7021EW
- SKU:
- 6396303
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the product's strong overall performance, ease of use, and appealing design, often highlighting its good size, quiet operation, and quick heating capabilities. Its reasonable price and easy installation are also frequently praised. Conversely, some customers have experienced problems with the door's durability, the timer's effectiveness, and the quality of the control panel buttons, noting that the panel does not light up.
This summary was generated by AI based on customer reviews.
excelent choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the microwave is perfect for me.its work perfectly and Idont have ani problem
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service once it happened. Installation was postponed twice. Emails and text messages were saying different things.
I would recommend this to a friendmicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i'm very happy with the microwave. i wish the led clock light was green, but i did not think of that when i purchased it. customer service was extremely helpful and also very pleasant to talk to.
I would recommend this to a friend- Pros mentioned:Overall performance
No test on installed product and it is defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is nice looking but when I use it it makes a very loud rattling noise. When I reached out to support the first thing they asked is if I had a protection plan and when I said no they directed me to a site to get one. Which requires me to spend more money. When Best Buy installs a new appliance you have to pay for it to be installed. They are suppose to test it to make sure it works it is part of the install. I was told by the person who was home during the delivery that they only set the clock and no testing was done. This is not the first time that I have had an issue when purchasing a product from Best Buy nor is it the first time I have received horrible customer service from them, this is just the first time I’m leaving a review about it. I will not be purchasing from Best Buy again. And I am going to either try and return this microwave or bug them until they actually help me. Make sure you have them TEST anything they install before they leave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. I see you are having concerns with your ne unit making noise and I would like to assist make sure you have the best experience with our machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
We welcome you to our family and thank you for choosing Samsung. ^Brad
Worked great for our renovation project!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for our renovation project! Good value and look. Keep an eye out for sales!
I would recommend this to a friendHeats Food
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door latch spring quit after 7 months. Samsung repair replaced the door. Good so far after repair.
I would recommend this to a friendDidn’t keep
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned after purchase because it was taller than I thought
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Glass can be scratched easy so be careful cleaning it.
I would recommend this to a friendbroken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's two weeks old and it broke this morning. Goes to start and then shuts off. Display goes off. Like power got shut off but the power is good. Display comes back on in a few minutes but same thing happens if I try to start it. My last microwave lasted nearly 20 years with no problems. Looks good and worked well for as long as it worked anyway.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Anthony,
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a link for troubleshooting steps for your microwave that shuts off by itself; kindly choose the one that matches and click the embedded words.
Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/?msockid=08e6a45904c26b1f3477b061055f6aec#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147930346) to help our team pull up your information when you message us.
Thank you.
-Ricardo
works great and looks nice.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We use this microwave on a daily basis. works Great. No complaints.
I would recommend this to a friendGreat customer service every time.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service rep was very helpful in getting the item and bringing it to my car parked in front.
I would recommend this to a friendsimple, gets the job done!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wanted something simple...we are not a fancy family. This does all we need and looks great! Simple, sleek look and matched our other appliances perfectly!
I would recommend this to a friendNot the best quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice looking microwave but there are some problems. The push buttons are not lined up well with the lettering. For instance the start button is actually about 1/4" above the lettering. Mechanically, it worked well for the first week, not it makes a strange rattling noise if it runs for more than a minute.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Steph5. Thank you for reaching out to us with your concerns. We understand how frustrating it can be when an appliance isn't working as designed, here's a link that will help (https://bit.ly/395ZkmA) If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143696970) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave, works good and has sufficient space inside. Only wish you didnt have to press a little hard on the numbers.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great only downfall is there aren't any backlights to see the panel better.
I would recommend this to a friend- Pros mentioned:Ease of use, Overall performance
Samsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave, cooks fast and easy to use, Looks great as well.
I would recommend this to a friend RANGE MICROWAVE
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine,but the cleaning the microwave door leaves marks.
No, I would not recommend this to a friendSAFETY burning and smoking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SAFETY burning and smoking at the bottom. Would not recommend Safety issue, very dangerous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MariaE, your safety is our priority. We want to speak to you directly to get more information about your microwave and why it burned and smoked so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148745994) to help our team pull up your information.
Have a great day.
^Camille
Great microwave!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Toggle bolts included are junk. Luckily I was able to hit two wall studs.
I would recommend this to a friendAmazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problems super powerful and sleek. Love this brand
I would recommend this to a friend