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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2150 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers find value in the product's strong overall performance, ease of use, and appealing design, often highlighting its good size, quiet operation, and quick heating capabilities. Its reasonable price and easy installation are also frequently praised. Conversely, some customers have experienced problems with the door's durability, the timer's effectiveness, and the quality of the control panel buttons, noting that the panel does not light up.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 2,150 reviews
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like it so far. Nice Microwave. Hopefully lasts a long time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not come with a CHROME handle to match all other Samsung Appliances that are Black Stainless. The handle is BLACK. Soooo didappointing. Outside still matches but the handle was the unique stylish part! So upset. Cannot change handle.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This over the range microwave completes our range and fridge look. Its beautiful and roomy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pay attention to the specifications

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate that the vents are on top of the microwave. I would return if it wasn’t to late. Not a bad microwave. It does what it is supposed too. The install was trash too.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Frankie,

      Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great microwave, just missed my old one that had the express buttons for 1-6 minute heating.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    $249.99

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not bad of a microwave if you get it at the right price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good installer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very professional.. would recommend Best Buy to others..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave is good the exhaust fan moves alot of air but doesn't grab the steam, smoke from front burners like i would have expected.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We can feel your dismay on the exhaust part of your microwave. We are here to assist you in any way possible.

      We recommend checking the resources below to check the vent fan speed to help eliminate the steam and smoke from the burners.

      Vent fan is weak on Samsung over-the-range microwave:
      https://www.samsung.com/us/support/troubleshooting/TSG01202710/

      Should you need support in the future, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1146697793), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 4 out of 5 stars

    works as advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good solid microwave. no frills and pricing was in line

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service from best buy I would recommend it to a friend best buy always within everyone's reach

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Must Be a Bad Year for Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd microwave. Had to return the 1st one that sounded like a jet engine. We bought all Samsung appliances for kitchen. Fridge's freezer went bad in 1st week as well. I like the appliances as long as they continue to work, but Samsung Customer Service is awful. Best Buy, on the other hand, worked with us on the issues. We won't buy Samsung again. Btw, a salesperson at Home Depot warned us about Samsung customer service being the worst out there, and so did my neighbor. We should have listened.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Susan,

      Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Great Service From Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All personnel were courteous and helpful, especially the guy who loaded it into the car.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello! Thanks for your review! ^Ty Samsung

  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has good quality merchandise, I highly recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent purchase the only thing not clear where the charcoal filter goes not explain well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Samsung microwave for my daughter to match her other Samsung appliances

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Tammy! There's nothing better than matching appliances! Welcome to the family! ^Shay Samsung

  • Rated 5 out of 5 stars

    Samsung Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item at great price, and always count on Samsung appliances for great value and reliability.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wish i didn't have to purchase this buuuttt...

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was remodeling my kitchen and already had black stainless appliances, so getting this micro was a must for me to complete my set.. Let me just say, it matches all other black stainless appliances, and thats where my positive review for this item ends.. Its WAYYY over priced for what you get.. This functions as well or worse than microwaves at a third of the price.. it was an immediate ONE STAR when using this microwave and realizing it doesn't have a quick start.. which doesn't seem like must unless youre used to only hitting one button.. then it becomes so tedious.. now, every time i use this thing, a part of my dies inside having to push so much buttons! First world problems, sure.. but for an over $300 microwave, literally the least they could could offer is a quickstart!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave does everything we need it to and the fingerprint resistant black stainless steel looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mom’s love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly and my mom loves it. It’s warms her food perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice and economic OTR.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice economic OTR! Most used functions as any high end MWO as well as timer and clock.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello! Thanks for your review! ^Ty Samsung