Customer Ratings & Reviews
- Model:
- ME17R7021EW
- SKU:
- 6396303
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the product's strong overall performance, ease of use, and appealing design, often highlighting its good size, quiet operation, and quick heating capabilities. Its reasonable price and easy installation are also frequently praised. Conversely, some customers have experienced problems with the door's durability, the timer's effectiveness, and the quality of the control panel buttons, noting that the panel does not light up.
This summary was generated by AI based on customer reviews.
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave! The exhaust fan is quiet and effective.
I would recommend this to a friendBeautiful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my microwave. Good choice, especially since it has no finger print feature
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, great condition and very helpful staff! Lucas ia wonderful!
I would recommend this to a friendGreat value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love it! Solidly made. like the appearance of it.
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Above the stove microwave. it looks great and completely finish my new kitchen look.
I would recommend this to a friendExcellent product!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung always make excellent products, quality is the best.
I would recommend this to a friendNew Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was amazing helping us pick out a new microwave and stay under budget
I would recommend this to a friendMicrowave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent i loved nice you can put close to the wall the microwave door its opening good
I would recommend this to a friend- Cons mentioned:Door
First Microwave Had Defective Door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first microwave door was defective, and the unit had to be replaced. The second unit worked but had a slight scratch.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
New skill
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device is functioning satisfactory.The installation was a difficult.
I would recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok for the money but i was confused in that i didnt realize that a backlit keypad didnt come with it. Have to turn on the kitchen lights to cook anything. Wouldnt buy again because of that
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you for bringing this to our attention. I see you have some concerns with the 1.7 Cu. Ft. Over-the-Range Microwave. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
The display on your oven is intended to light up only the functions you need at any particular moment.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
Clean the microwave https://www.samsung.com/us/support/answer/ANS00062285/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144661936
Have a great day.
^Charles
SO FAR SO GOOD.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet and heats evenly. Only used for 1 week, but seems wonderful.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this microwave. Arrived fast and is just what we were looking for
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a beautiful unit, nice color matches my black stove
I would recommend this to a friendGreat Microwave.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful cooking, heating and defrosting options that are clearly marked and easy to use.
I would recommend this to a friendSamsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always good service ~ Purchasing through installation.
I would recommend this to a friendMicrowave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service at Best Buy was professional and very helpful. Microwave came in as scheduled.
I would recommend this to a friendCustomer service the worst
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Opened the box to find all the mounting equipment an instructions missing. Reached out to Best Buy with my Receipt since it was only purchased a few weeks ago an they refused to help stating they do not carry parts they advised to contact Samsung. Reached out to the manufacturer advising parts are missing parts can they shipped new parts they advise to return the microwave since it was recently purchased to exchange for a new microwave with all the parts. Reached back out to bestbuy with what Samsung said an they blame me for not bringing the microwave with all the parts to exchange. That has been my problem since the purchase!!!!!! Ugh I mean no help at all between these two parties now I have a microwave without mounting parts that isn’t even my fault! Never again! Worst ever
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We appreciate you informing us of this experience. The hardware kit (screws and brackets), templates (top and wall), user manual, and installation guide are included with this Samsung microwave model.
To better assist you, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day!
Chrystel
Love the microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new microwave. It works nicely and matches the rest of my kitchen appliances.
I would recommend this to a friendClean and beautiful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with this delivery. The guys were very professional and quick.
I would recommend this to a friend