Customer Ratings & Reviews
- Model:
- ME17R7021EW
- SKU:
- 6396303
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the product's strong overall performance, ease of use, and appealing design, often highlighting its good size, quiet operation, and quick heating capabilities. Its reasonable price and easy installation are also frequently praised. Conversely, some customers have experienced problems with the door's durability, the timer's effectiveness, and the quality of the control panel buttons, noting that the panel does not light up.
This summary was generated by AI based on customer reviews.
Low Quality Microwave and horrific Samsung Support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another disappointing Samsung kitchen appliance. This microwave can not even manage a "Kitchen Timer" counting down, while something is still cooking in the microwave. It is only one or the other. Would have given three stars, but my experience with Samsung "support" was laughable. Will never purchase any other Samsung appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142721965. We thank you for being a part of the Samsung family. ^Brad
Very Basic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is literally just a microwave. no added figures
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to provide you with the best experience with your microwave, MarkH!
Aside from being fingerprint-resistant with its premium design, this microwave also has a 300-CFM ventilation system that quickly and quietly eliminates steam, fumes, and odors from the kitchen.
You may enjoy more of its features through this link:
https://www.samsung.com/us/home-appliances/microwaves/over-the-range/over-the-range-microwave-with-1-7-cu--ft--capacity-in-stainless-steel-me17r7021es-aa/#benefits
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145200372) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but was too big for my little kitchen
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. We are sure that you will enjoy this product. I hope that they were able to install the product and you are able to use this awesome machine. We thank you for choosing Samsung. ^Brad
Samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best product Samsung ever made. Nothing special about this item
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Bobby. Thank you for taking the time to leave a review. This information will help us improve our products moving forward! ^Ty
- Pros mentioned:Ease of use
Happy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does exactly what it’s supposed to do and easy to operate
I would recommend this to a friend - Pros mentioned:Overall performance
Over Counter microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, works great. Highly recommend this product.
I would recommend this to a friend - Pros mentioned:Overall performance
Out with the dead in with the NEW!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, Great instillations service, great selection!
I would recommend this to a friend Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is average, price is average, very common appearance, good warranty
I would recommend this to a friendBrand response from Samsung
Posted .Hi Dwjen! We really appreciate your input about this microwave. Samsung values the thoughts and opinions of all our customers. ^Jecca
Lousy microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had about year and half. Had to have repaired already and broke again. Turns fan on off at a whim
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lori,
We can't imagine what you are going through with your microwave right now. Let us help.
Please feel free to contact us using the options below. We look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number (1148930636) to help our team locate your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Overall performance
Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good......................... ................ ...
I would recommend this to a friend Samsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vent sound is super loud even when it is on the Low setting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. We are glad to be your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
Not that great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only problem is it doesn’t get food hot as quick as it should.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. Glad to hear that you are enjoying your product. Thank you for choosing Samsung and being a part in our growing family. ^Brad
Pathetic product and geek squad service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave stopped working after two months. I am a total tech member and called geek squad. They came and took it down. Couldn't fix it and didn't even place it back. They just left it at my island. Pathetic product and service. We are without a microwave from more than a month now having a one year baby it's difficult without Microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know that having a microwave at home makes a big difference when it comes to preparing a meal, Praty.
If your microwave is not working or has stopped working, there could be a few reasons why. Here are the links to help you get your microwave back into working order.
https://www.youtube.com/watch?v=N064z8CQ8XA
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
Please get in touch with us via one of the following options for further assistance with the repair service:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please provide us with this reference number (1145152413) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Looks nice but wouldnt buy again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons are hard to see but thats not the problem. I use the timer for cooking alot but you can’t microwave food while using the timer. Never had this issue on a microwave before.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand the importance of the timer button working in your microwave.
We share a guide from the user's manual on page 10 about the " KITCHEN TIMER BUTTON."
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145866546 to help our team pull up your information.
Have a great day.
^Aloe
- Cons mentioned:Door
Stopped working after 4 weeks.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted four weeks. Will be on the phone with customer service tomorrow. The door on it is crooked as well. Decided we could live with it given the effort to take it back down. Very disappointed.
No, I would not recommend this to a friend Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works great but it was missing mounting parts, one of the mounting screws was stripped and broke in half. There were loose screws like the microwave had been taken apart.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We thank you for letting us know about the missing mounting parts, James.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
- Cons mentioned:Door
Not a good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are not happy with this microwave. I like the way it looks but it is not safe. Everytime we shut the door, it turns on and starts to run. If we pull down a pinch on the handle, it stops.
No, I would not recommend this to a friend Samsung 1.7 cf Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't want to downgrade my rating too .uch for something that is superficial but the buttons on the microwave could be more visible and easier to push. Other that's that it looks and cooks great.
I would recommend this to a friend- Cons mentioned:Timer
not thrilled
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had this microwave for 13 months and now i cannot use it because it runs with only closing the door. cannot set timer or anything
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi 13monthsisallIgot,
Thank you for sharing your experience with our microwave. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if it runs with only closing the door and cannot set the timer. If the microwave has power, but will not respond to any commands or only certain buttons work, clean the control panel and try a power cycle. If the panel still doesn't respond, service is required.
Please click on this link for a troubleshooting guide regarding your panel.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
If your microwave turns on by itself after you close the door you may need to clean the door, check the latch, or ensure that the door is closed all the way. But if your cooktop lamp will not turn off, then it may just be wet from recent cooking. Follow this guide to get things back to normal.
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144355556
^Mila
- Cons mentioned:Timer
Would not Recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons are not very easy to press and are not always responsive. You also cannot set a timer and then use the microwave at the same time. Fingerprints show like crazy. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kendall. We're sorry to hear that this microwave isn't working properly for you, here's a link that will help! (https://bit.ly/2ZvjlSf) If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143733740) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty