Customer Ratings & Reviews
- Model:
- ME17R7021EW
- SKU:
- 6396303
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the product's strong overall performance, ease of use, and appealing design, often highlighting its good size, quiet operation, and quick heating capabilities. Its reasonable price and easy installation are also frequently praised. Conversely, some customers have experienced problems with the door's durability, the timer's effectiveness, and the quality of the control panel buttons, noting that the panel does not light up.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
The worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst order Ive made! Microwave seems like it’s great but the customer service, treatment, lack of ownership was terrible. Took me 3mos to receive my order due to Mistake on the company.
No, I would not recommend this to a friend - Cons mentioned:Button quality
Not so good.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First delivery it was damaged. Second delivery, buttons did not work. Returned and upgraded to a better model. I also did not like that I could not use the toner and microwave at the same time.
No, I would not recommend this to a friend MY MICROWAVE DOENS’T WORK
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bough a microwave which was delivered on 12/10/2020 and because I didn’t have help to install it right away, I could only do it on 12/26, once the return period was over. And guess what? The microwave didn’t work!!! Now I am dealing with Samsung, which is another nightmare. I regret so much of this purchase!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Microwave. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142842727. We thank you for being a part of the Samsung family. ^Brad
Will catch on fire
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.work well until it didn't. the spinner part quite spinning, melted and started to catch on fire.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DarrinF, your safety is important to us. We want to speak with you directly to provide support for your microwave and explore available options.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147137827) to help our team pull up your information.
Have a great day.
^Camille
Samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t expect for it to be so big. When you open door you have to use force.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JulietaG,
We appreciate the review about the microwave's size and its performance.
Below are the product dimensions (W x H x D) for reference.
29 7/8” x 17 1/6” x 16 1/2”
For further assistance with the door, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147307735) to help our team pull up your information when you message us.
Thank you.
-Angelica
Do not recommend this item
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooktop light went out despite replacing bulb and socket. The cost to repair from geek squad was the amount I paid for it. It's only 1.5 years old. What a scam! Do not buy this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ErikaP, we understand your frustration if you have already replaced the bulb and socket of the cooktop light, and it is still not working. We want to speak to you directly to provide support and see what options we can offer to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148867342) to help our team pull up your information.
Have a great day.
^Camille
Mother in law is happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a new kitchen set for the mother in law after she got her home renovated recently. This microwave is nice and the bundle packaging discount was even better.
I would recommend this to a friendCustomer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service poor quantity and personal did poor job with installation
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how you feel about your installation experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Very upset with this hunk of junk!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was finally installed yesterday. The installer was very nice but once he left the unit started making a horrible noise. We contacted Bestbuy after over an hour on hold and had a representative who was nasty and not helpful. He told us since our installation ticket was not closed out yet we had to wait to file a call about the malfunction! I was beside myself. We did not just purchase this but an entire new kitchen from them. Best part was the one they took out was working perfect, we just brought everything a matching set. So here we are with no working microwave and bestbuy offering us no help after spending almost 4000...shameful!
No, I would not recommend this to a friend- Cons mentioned:Door
Door issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as I got it installed i had an issue with the door, which makes the microwave turn on by itself. Currently I am unplugging it when not in use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DaveD, we are sorry to hear that your microwave is not working as designed. Thank you for taking time to review your product. We are doing our best to improve the quality of our products. If your microwave turns on by itself after you close the door you may need to clean the door, check the latch, or ensure that the door is closed all the way. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143980196) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Poor Door
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy installed May 5 2021. July of 2022, the latch on the door breaks. Thirteen months of use and now I have to repair or replace it. The door alone (can't fix the latch...have to replace the entire door) will cost $149...not to mention tax and other charges. It is a shame that a Samsung product barely lasted beyond the warranty period. Not very pleased with Total Tech helping me with this either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Oldman.
Thank you for reaching out regarding your Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Black stainless steel door and door latch. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with getting a replacement door and door latch, it would be best to get in touch with our Samsung Parts Team at 800.627.4368 Mon - Fri 9:00 AM ~ 6:30 PM EST.
I suggest you check this link for further assistance.
http://www.samsungparts.com/CustomerService.aspx
In case of repairs are needed, please take note of your warranty coverage for the microwave.
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144764803
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Stop Working Within 1 Month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave thinking Samsung would be a good brand to start with. After 1 month of use, It turned off by itself and I couldn't restart it backup trying all the trouble shooting methods. Samsung sent a technician and he has to carry the unit back to his office because he couldn't get it fixed at my house either. Now, so far I'm left with no microwave for a week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DucL,
We all would like to maximize the use of our appliances. Let us get the microwave working.
Here is a link to help you with the microwave. Please follow the steps and click the hyperlinks for further assistance.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146527823 to help our team pull up your information.
Have a great day.
^Aloe
Never installed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am utterly disappointed. I purchased this back in May, had it installed incorrectly in June and since then multiple installers have come out and stated they don't have the tool to fix it. I've several Best buy numbers to remedy the situation and nothing gets done. It is now July and My kitchen is still not functional. I'm also missing a microwave and the new garbage disposal is leaking every where.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for bringing this to our attention. I see you have some concerns with the 1.7 Cu. Ft. Over-the-Range Microwave - Black stainless steel. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Here are some link to help you with the intallation
Installing Your Microwave on page 2
https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/pdf/ME17R7021ES_V4.pdf
IMPORTANT SAFETY INSTRUCTIONS on page 2-6
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
You can also get in touch with our BestBuy Customer Service department at (888) 237-8289 available 24 hours a day for the install team follow up.
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144686844
Have a great day.
^Charles
Bummer Microwave
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a lemon micro ! Flipped our electric box switch several times and stopped working after using for one year, had to purchase new one, different brand of course ! Will not buy any Samsung product in the future.! No stars rating !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SharonL,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Aloe
Thing broke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The exhaust fan on the microwave broke after like 2 uses and it sucked coz we made holes in the wall and we had to make new holes in the wall for new one that we bought and it was this whole long process for nothing. Highly would not recommend to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Charles
Not working properly after 6 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have started to have issues with our microwave. It won't start when you press the button, it seems something is loose because if you giggle the handle, it will start.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Alice,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We apologize for the inconvenience of the microwave stops working. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend checking on links for basic troubleshooting steps:
Microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
The microwave control panel is unresponsive:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144272001
Thank you for choosing Samsung. Have a great day.
-Trisha-
not a relaible microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the microwave was great but unfortunately it stopped working
No, I would not recommend this to a friendNot a really happy camper.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my microwave when I got it but it stopped working less than 30 days after installation and I have to wait for 10 days for a repair person to come out. Would think appliance should just be replaced rather than repaired. Also, am unsure if repairman will have a replacement on hand if he can't fix my current appliance. I dread being without a microwave for another 2 weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi spikemullins,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We apologize for the inconvenience of the microwave stops working. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend checking on links for basic troubleshooting steps:
Microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144271438
Thank you for choosing Samsung. Have a great day.
-Trisha-
Sounds like the fan is hitting something.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Rattles and makes lots of noise. This is our second Samsung Microwave but different models.
No, I would not recommend this to a friendSpend the extra for a higher end Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave worked for 5 days and failed. Best Buy was great about getting my money back and actually picking it up. I returned it and bought the more expensive Samsung and it’s been amazing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We appreciate you being satisfied with our immediate resolution to your concern with your new microwave. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with returning their item and refunding their money.
Have a great day.
-John