Customer Ratings & Reviews

poor lighting under bottom' only one bulb,doesn't help the top of the stove for cooking at all.

second try with this model, first one had a broken door handle. works great with lots of power

Microwaves have become so cheap; it's easier to replace rather than fix. I am disappointed that the door has a cheap feel/not very tight seal when closed. Otherwise, I like the features. I would consider this microwave to have average power - not great.

I mean, it heats up, good price, over the range... what else you want?!?!

The microwave looks great and works great... for 2 years. The electronic functions have basically shut down and don't allow for any normal function anymore. It's like it has a mind of it's own and and isn't even usable anymore. We've unplugged for an extended period of time and still no positive results. After this experience and a Samsung dishwasher that lasted only 10 months, we are done with Samsung electronics. Just hoping our refrigerater doesn't collapse anytime soon.

Satisfied with the performance and looks. Powerful microwave.

good value for the price. looks great in the kitchen too.

Very nice unit. works great. All the specialty operations work well.

dont be fooled by the grand looks of the product do your homework and save your money and purchase a more reliable product that will not stop working just after a year of purchase. samsung cleve advertising is targeting the new 40 something generation with thier nastalgic 80's songs form cell phones like the facinate to home appliences such as this one to refregirators build big enough for our big lives. dont be caught in the nastalgia. i did and didnt do my homework and was fooled. wasted money. if you think customer sercice is gonna help... THINK AGAIN, stay away from any samsung product,

I do a lot of the cooking at home and most of it with a microwave. With the many features and the cooking sensor it makes my cooking look great and done the first time.

Looks great in my kitchen with other Samsung appliances. Easy to clean, roomy interior, and cooks food fast. Lots of great options on the keypad. Cooks popcorn perfectly!

After 16 months the board that controls the touch interface died. The repair estimate was twice what I paid for the microwave! Like another reviewer said, if you're absolutely set on this piece of junk, then buy the extended warranty.

Just replace old E-Wave with this product. Very solid so far. Cooks like crazy. Took me about 15 minutes to fully install. If Samsung builds thier microwaves like thier other products should be around for a long time.

I bought this as a bundle on President Day. Price was great and appliances deliver great looks and great functionality. Delivery team was very careful not to damage anything. Great service overall !!

Bought the Microwave 18 months ago, but suddenly it died on me. since this happened after the warranty was up I decided to fix it myself since it was not worth a service call from Samsung that would have cost $200 to $230 + parts. So, I opened up the microwave and i first check the two ceramic fuses that was right on top of the microwave, but they were OK, and then after that very easily (at least based on my abilities) I found out that the problem was from one of the so called thermostats (part # (AP4219754 (DE47-20034A))) that was screwed into the lower plate on the side of the microwave with a very small screw. They are sensors that detect too much heat and will shut off the microwave automatically. If you follow the black wire from the microwave cord you will get to it. The part was only about $2.05. I replaced it and it works now and did not have to spend too much money to fix it. Word of caution, make sure the capacitor is discharged before doing anything and if you are not sure don't do this on your own.

I bought 2 of these units. One was defected out of the box and was for a rental. After about a month of dealing with customer support and the garbage 3rd party installers Best Buy uses I finnally took the defective unit to the store and got my money back and went to Home Depot for a micro. The other unit I bought was for my mom who is 82 and heats nothing more then a cup of coffee. It didn't even last a year before it stopped working. The warrantee covered it and after about a month after reporting it they came and fixed it with out charge. Now not even a year later the same thing that broke the first time broke again. The "control module". Its not covered under warrantee and it would cost over $100.00 for them to come and fix it and there is no garrente that it will work for another few months after that and if it does break again I have to pay again to have it fixed. Time for a new micro and a new store to get it from. The amount of time and money this has costed me is crazy. Do your self a favor and buy another brand. Don't say you weren't told.Good luck

An excellent microwave. After 2 months, it works exactly as advertised and looks great. The sensor cooking and defrost are always spot on!

Great deal on a nice oven, Thanks Best Buy. When I am looking for another appliance I will stop at Best buy. The people at pacific sales are very knowlegeable & helped My descision.

Purchased the Samsung microwave was a good value for the features. I had read reviews about control panel failure so purchased Geek squad extended warrantee . Microwave failed after only 7 months -it no longer heats. I do have a warrantee call in where they replace magnetron and power supply. These items should not fail within 7 months. An obvious defective product from Sumsung. Do NOT buy.

We purchased all new stainless appliances and this microwave was perfect match to the rest we purchased. It is of great quality and looks very nice with the stove and fridge.