Customer Ratings & Reviews
- Model:
- ME19R7041FG
- SKU:
- 6358144
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, size, design, and installation of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook. Many appreciate its performance, appearance, quiet operation, and the value for the price. However, some users have reported issues with the timer, heating functionality, and the door. A few also mentioned challenges with button quality and the clarity of the instructions.
This summary was generated by AI based on customer reviews.
Older models BETTER!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch pad is so stiff it is a challenge to operate! To set the clock after a power outage took two computer gurus to get that conquered!!The instruction paper was NO help!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for bringing this to our attention. Our sincere apologies that you encountered difficulties setting up the clock and operating the touch panel. I completely understand your frustration.
To help you with this, I am providing these links below to guide you on the issue.
Here is a link regarding the Microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Another is information about Setting the time on your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00087028/
You may also check out the User's Manual on page 10 about "Setting the time":
https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144800517
Thank you for choosing Samsung. Have a great day!
^Chrystel
Bad experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is nice but it took Best Buy 6 different time to have this microwave installed they canceled, they had the installers to come out without the microwave, they send a microwave dented, they then sent another microwave that almost blow it went on and on it was the most inconvenience and frustrating experience ever dealing with Best Buy and there schedulers
I would recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to record your experience and avoid this from happening in the future.
Have a great day.
-Ernest-
Ok microwave
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing really special as far as bells and whistles. I have had mine for less than a year and the "black stainless" is already chipping off the microwave around the handle
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Adixon24,
Thank you for taking the time to leave this review.
We understand that your microwave has paint chipping.
We would love the opportunity to speak with you about this concern about your microwave to determine how we can best assist you with this.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144936422) when you message us to help our team pull up your information.
Have a great day.
^Charles
- Cons mentioned:Heating
Over the range microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not heat after purchased of product about three weeks ago. Automation tech help was no help .
No, I would not recommend this to a friendBrand response from Samsung
Posted .A properly working microwave is needed to reheat your food, James. We are here to help you with some possible fixes.
When a microwave isn't starting or heating, the most common reason is because it is in Demo mode. Please check these links for details.
Samsung microwave is not heating or has stopped working
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145460664) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Pros mentioned:Ease of use
Oven the range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good quality and easy to clean. easy to install...
I would recommend this to a friend Bad buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our less than two years old Samsung microwave has an error code C-10. When trying to use the popcorn settings. We tried a couple things we found on YouTube, which says disconnected reset it and nothing seems to fix the issue. Guess I didn’t look at the warranty was only for one year do not buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Carlos,
We know how it feels to deal with an error code on our appliance. We'd love to help you.
I have shared a link below for the steps if the microwave has a C-10 error.
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
In addition, please see the model's user manual link below for instructions on using the sensor cooking feature on pages 11–12.
https://downloadcenter.samsung.com/content/UM/202309/20230915151328185/O_ME4000R_ME19R7041FS_AA_EN.pdf
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146895594, which will help our team pull up your information.
^Rainly
- Pros mentioned:Design
Great Product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful and modern looking. Great for the price.
I would recommend this to a friend unknown
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a kitchenaide before and this microwave does not compare. The only reason I chose this one is I did not want to wait 3 months. Cannot see numbers at night and are hard to push. Does not cook properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having issues with cooking in your Samsung Microwave. I have some information to provide you that will help. See link below:
https://www.samsung.com/us/support/answer/ANS00049159/
Thank you for choosing Samsung. ^Brad
Bad choice
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave two stars just for the looks. Do functionality 0, it is falling apart after 2 years. They make them on purport break after 2 yeas.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shef008,
We are glad that you like how this Samsung microwave model looks like. We wish to help with what you are experiencing with the microwave.
Please get back to us at your most convenient time for us to collect more details and assist as best as we can through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this number 1145129361, and it will help our team pull up your information.
Leo
Not tested after installation and it was broke
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything seemed to work after Best Buy installed the microwave. The lights came on as did the fan but it didn't heat at all. I called the Best Buy store to discover that the stores aren't taking calls anymore. I was transfered to the call center and the automated system sent me to Samsung Support. They sent a repair team out to discover that at the factory 3 wires were not connected. They connected them and it works fine now. Why didn't the install team test to make sure that the microwave worked before they left?
No, I would not recommend this to a friendHandle broke in 15 months!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.REALLY BAD! the hand broke within 15 months and neither BestBuy or Samsung are willing to take responsibility to fix! How the heck can the handle break in 15 months!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ImranM,
We all want our appliances to be in good condition. Let us help you with the microwave.
To help check the availability and compatibility of your microwave's door handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147599879) to help our team pull up your information.
Have a great day.
^Aloe
- Cons mentioned:Heating
Not a good start...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previous microwave worked great for 13 years (Whirlpool). This one stopped heating at just over a month. Will find out why soon, as it's still under warranty...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Windsurfer! If you're still experiencing issues with your microwave, I recommend following the steps in this link: https://bit.ly/2SBC33G. ^Jecca
- Cons mentioned:Door
Need a redo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor instillation can’t open the door all the way and it doesn’t seem to be made as well as the old one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number:
1144788235
^^Ross
Poor design results in $191.00 Door Replacement
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this microwave for over a year and a half and now have to replace the whole door because of a bad design in the spring latch that locks the door. Samsung uses a cheap plastic tab that holds the spring tension for the latch and the only option is to replace the whole door. Very poorly designed and now costs me $191.00 to replace. Two stars for this bad design. If you get this microwave get the extended warranty to cover those cheap parts.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung microwave. We are saddened to know that the design of the product didn't meet your expectations. I understand you need to replace the whole door of your microwave. We will take note of this as this helps us improve more specially on the quality of the products we offer. We do apologize for the inconvenience this has caused you. We are here to help.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME19R7041FS/AA for the warranty coverage of your product. For parts needed you may purchase them here: https://www.samsungparts.com/Default.aspx
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144723320.
-Noraina
Cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty basic, and there is nothing wrong with that. The reheat cycle runs way to long and must be monitored closely, Lots of after noise when cycles are completed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MollyMom, we are sorry to hear about the issues that you're having with your microwave. This is not the experience we expect for our customer's and we would like to get this resolved as best as we can. Here is a link to a troubleshooting guide for your concern on your microwave making different noises (https://bit.ly/3sO2IxP). In addition, here is a link to a guide for your concern on your microwave not heating (https://bit.ly/3eFVX8F). If these do not fix the issues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144028029) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Purchased the lemon. Your mileage may vary.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor... prior to mounting, plug it in. If it sounds like a laundry machine that's not properly loaded, return it before mounting. Couldn't exchange it as the store did not have another so I ended up with a similar Whirlpool model. Luckily it didn't sound like a laundry machine. Manual with the Samsung was lacking and the controls were not as intuitive as their other products. Enjoy setting the clock on that one.
No, I would not recommend this to a friendExtended service plan sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A few days after having it installed it started making a clicking sound. I checked the turntable to make sure it was on correctly which it was. I called my service plan number only to be put on hold for 25 minutes. After waiting and speaking with a service rep for 30 minutes they did not have any appts available so they gave me a number for Samsung. I spoke to rep who told me I had to wait for 24 to 48 hours for a call back to schedule a appt. I paid for a service plan and this is what I got. Service sucks!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Leti, I understand you are having noise problems with your Samsung Microwave and I am glad to see that you were able to to get scheduled for a speedy repair from one of our certified technicians. We apologize for the inconvenience and are here if you need any assistance. Please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143555904. We would like to welcome you to our Samsung family. ^Brad
- Cons mentioned:Heating
Garbage! Does not work. Does not heat
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt heat at all, since the day of installation. Not in demo mode, door closing properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Do not purchase from Best Buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy canceled my 5 year warranty and I will never recommend anyone to Best Buy ever !!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check your options regarding the canceled warranty.
Have a great day.
-Ernest-
Samsung microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow to warm leftovers or cook frozen food. Food items that would warm in 30 secs in my old microwave now takes 100 secs. In the Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. We are glad to be an addition to your lives and kitchen. We thank you for being a part of our family and choosing Samsung. ^Brad