Customer Ratings & Reviews
- Model:
- ME19R7041FG
- SKU:
- 6358144
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, size, design, and installation of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook. Many appreciate its performance, appearance, quiet operation, and the value for the price. However, some users have reported issues with the timer, heating functionality, and the door. A few also mentioned challenges with button quality and the clarity of the instructions.
This summary was generated by AI based on customer reviews.
Not what they use to be
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No manual includes the dark color interior doesn’t go well with the stainless steel exterior
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Issa. Here's an online manual for this Samsung microwave (https://bit.ly/3zAxcmG) We certainly apologize that one wasn't originally included. Thanks for choosing Samsung! ^Ty
Bad experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged for this even though I did not buy it. I had to go back to store and get my charge reversed. Has been a bad experience with best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
One time use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time I popped popcorn the rotating table shattered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Fbean,
We appreciate you giving us a review about the Samsung microwave. We apologize for the inconvenience since the turntable shattered.
To help you with this, I will provide you with a link that indicates an article about turntables.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001970/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/ME19R7041FG/AA.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144424214
^Rainly
- Cons mentioned:Heating
Do note purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave stop heating our food within 3 weeks of us purchasing it...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave not heating. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142636809. We thank you for being a part of the Samsung family. ^Brad
Noisy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One month of use and it’s giving us problems. It’s Noisy and shuts off while in use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for taking the time to leave your feedback. I understand that your unit is noisy and stopping during use. I am sure it is frustrating and I would like to provide two links to help rectify the concern.
(https://www.samsung.com/us/support/troubleshooting/TSG01001968/)
(https://www.samsung.com/us/support/troubleshooting/TSG01001964/#:~:text=If%20your%20microwave%20is%20not,outlet%2C%20and%20the%20power%20cord.)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143976779
Thank you for choosing Samsung. ^Nic
Samsung --"Gotcha"
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great until it wasn't. One year and 2 weeks after purchase, the censor stopped working. Called Samsung about covering issue 2 weeks outside end of warranty. Basically "gotcha" mentality. Have purchased Samsung appliances in the past. This will be my last Samsung appliance. I think an appliance should last more than one year but obviously they don't.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142911564. We thank you for being a part of the Samsung family. ^Brad
Cheaply made and failed less than two years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for a year and a half. It was an ok microwave. Now it appears the latch broke inside the frame because its all cheap plastic. Would not buy another Samsung appliance again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi WayneC,
We all want to have a microwave we can use for a longer period. You may check the availability and compatibility of your microwave's door and contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
You can place the orders online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146566373 to help our team pull up your information.
Have a great day.
^Aloe
Display fogged up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About 1 week after purchase the inside of the display fogged up. Parts had to be ordered by repair person.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your Samsung Microwave. I am glad that our service professionals were able to take care of you in a timely manner. Thank you for choosing Samsung. ^Brad
Cheaply made
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a white microwave so not many choices. Not really impressed with this Samsung, but it came in white.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks so much, Shorty1, for sharing your thoughts on this microwave. ^Jecca
- Cons mentioned:Heating
Unhappy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought in November 2019 and no longer is heating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see your Samsung Microwave is not heating your food any longer and know that can be upsetting. I want to make sure that you are getting the best performance from your machine. Please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143600193. We thank you for being a part of our Samsung family. ^Brad
Never Samsung Again
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 5 months, we are replacing this microwave with a GE microwave that works according to the User Manual. Auto Defrost cycle never performed properly even after five service appointments. Samsung Customer Service was extremely poor. Would never buy another Samsung product again.
No, I would not recommend this to a friendDONT BUY SAMSUBG
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new microwave and its broken inside and no one wants to take responsibility for it,, I will never buy a Samsung appliance ever again and will never buy from Best Buy again..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ErinC,
Thank you for your review. We would love the opportunity to speak with you about your microwave and determine how we can assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146501045 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Missing parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hi it has a missing parts, didn't come with the back holder so I can't install it And also the inside grill
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! You can find available parts and accessories at SamsungParts.com or by calling 1-800-627-4368. ^Jecca
- Cons mentioned:Heating
stopped working after 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after 3 months, it’s on but stopped heating
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142939287. We thank you for being a part of the Samsung family. ^Brad
Defective Units
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is now the 2nd microwave that is not working. My service from Best Buy has been great. But this product I am not happy with. I am now having to WAIT for them to come back out. See that it is NOT working and THEN get a replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .To reheat our food, we need a working microwave, TaraO, to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145447246) to help our team pull up your information.
Have a great day.
^Camille
Microwavr
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, still have not figured out all the nells and whistles yet, light inside is not very bright, makes it difficult to see inside when using.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Crafty, thanks for your review! ^Ty
2 year lifespan
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave until it died. These only last two years. Super frustrating. Purchase on Sep 28, 2020 and it stopped heating on August 29th 2022. The first Samsung microwave I purchased in 2020 died the same way. I thought it was a fluke and purchase this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kyle,
Thanks for your review. We apologize for encountering an issue with your Samsung Microwave not working. We would love to hear more about your experience so that we can use your valuable opinion to deliver an even better experience next time.
Please reach out with any further comments or suggestions you wish to share using the following options
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144868178) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Manufacturing defect, threads are too loose to hold onto the screws so it does not hang over the range as it should. Best Buy will not fix or return!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand you want to install your microwave how and where you want it to be, AndrewA. Let us help you with the loose threads on your Samsung appliance.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Yea...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it installed on the delivery date. Installer said it works. Tried to use it the next day and it does not. That was on July 7th. I have to wait till August 22nd for a replacement... which makes no sense so I don’t have a microwave right now. They said it was factory defect...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jbaggz! We appreciate your patience with the unusually long wait time. We are doing all we can to ensure customer service is uninterrupted during this time. ^Jecca
Nice item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having a hard time to set the time,Tried to set it few times but the whole item locks out
I would recommend this to a friend