Customer Ratings & Reviews
- Model:
- ME19R7041FG
- SKU:
- 6358144
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, size, design, and installation of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook. Many appreciate its performance, appearance, quiet operation, and the value for the price. However, some users have reported issues with the timer, heating functionality, and the door. A few also mentioned challenges with button quality and the clarity of the instructions.
This summary was generated by AI based on customer reviews.
Dont get this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this and it came dented to hell on the side. The guys installed it anyways, after a couple weeks it shorted out and wouldnt turn on again. Thankfully a replacement is coming tomorrow. Also, it is the loudest microwave ive ever seen. This thing is a mess.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tbounds,
We appreciate you informing us that your microwave came dented and wouldn't turn on after a couple of weeks, and a replacement is coming.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Great Microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Popcorn setting is legit. I also like that it doesn’t repeatedly beep when done. Heats food evenly.
I would recommend this to a friendSamsung microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice kocrowave i ended up exhanging this one for a different color because it didnt match my appliances but we love it.
I would recommend this to a friendAwesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love!! Such a power micro. It’s very stylish and has just the room we need to heat up basically anything you would possibly want!
I would recommend this to a friendProduct Is Good - 15 day Return/Price match is bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung products are good ... only issue with Bestbuy pricing . best buy reduced price after 3 weeks . did not did price adjustment as it is beyond 15 days
I would recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question
or transfer you to your local store to answer your specific inquiry about price changes and adjustments.
Have a great day.
-Ernest-
Samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money . Have had problems with it after the first month. start to cook something and it quits.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ClaraW,
We know how convenient it is to have a working microwave in our home, and we are glad to help you.
You can check out the link below for steps to help with your microwave that suddenly stops while using it.
The Samsung microwave does not turn on or turn off by itself.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146962666) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Stopped heating
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had this for less than a year then it stopped heating. We had it fixed at no additional charge only because we have total tech.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Beatrice,
We are glad to hear that your microwave has been fixed.
Thank you very much for your review of one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Rodel
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great value for a kitchen appliance that gets used on a daily basis.
I would recommend this to a friendLasted 6 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely worst quality microwave we've ever owned. Bought in January with Geek Squad protection. It randomly started staying on (as in makes sound like its cooking but not actually heating anything) without pushing start or any amount of time to cook, if the door was shut. Literally no way to make it turn off other than unplugging unit. If you try to actually use it to heat anything it say DOOR on the screen and won't actual let you use it no matter what you do. Called Geek Squad they came out to "fix" it.. had to order parts that took two weeks came back and still didnt fix it. They contacted the manufacturer and told them what was going on and the manufacturer refused to warranty/replace it.. now we're waiting to see if best buy will.. which i thought was the whole point of paying extra for a 3 year warranty.. if they don't then their warranties are trash and a waste of money. We will never use best buy again after this experience because we have spent too much over the years for this to be the outcome.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Duncan,
Thank you for your honest feedback, and we hope you are in good health. We are saddened to know that this has happened to you. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared a Samsung link below that can help address your concern with the microwave.
The microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#microwave-vent-fan-turns-on-automatically
I have also shared the user manual link below. Please access the link and turn to page 23 for additional steps if needed.
https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Ten (10) Years Magnetron Part (Part Only).
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME19R7041FB/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144734454
Leo
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You really have to push hard on the buttons. I don't feel its user friendly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Denny! Thank you so much for letting us know what you think of the microwave. Samsung values feedback from all our customers. ^Jecca
Great microwave!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great microwave, best buy installed it and did an amazing job!
I would recommend this to a friendA lemon or not?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cathode didn’t work and display paneohad to be changed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RickL! We are sorry to hear that your unit needed to be repaired. However, we are happy the unit was repaired and working as desinged.
Thank you for choosing Samsung. ^Nic
GOOD QUESTION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.FAIR because I haven't seen it installed yet !!!!!!
No, I would not recommend this to a friendHorrible experience with Samsung and Best Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after less than a month and Best Buy would not exchange it because it was more than 15 days. Also bought Samsung washer dryer and had to return the dryer twice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that a microwave should work for over a month, LeopoldoT. We'll be delighted to help!
If your microwave is not working or has stopped working, there could be a few reasons. A microwave that is not turning on or is turning off by itself is usually caused by overheating or a low power supply. We recommend checking the link below for more details.
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may also refer to page 23 of the user manual for other solutions when the oven is not working.
https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145533165) to help our team pull up your information when you message us.
Thank you!
-Angelica
#donotbuysamsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy Samsung. Service after purchasing their appliances is so bad, full of hurdles and they will drive you crazy to avoid assuming their responsibility. I had suffered this situation. If you are thinking about purchasing any appliances, choose any other brand. Jose Rios
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Microwave and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142970101. We thank you for being a part of the Samsung family. ^Brad
Samsung Microwave 1.9 cu. ft. over the Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price barely average at best. I could not recommend this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the feedback, Carlie! Samsung values the opinions of all our customers. ^Jecca
Open box item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never ever will buy a open box item again. Within one week of use exhaust stopped working, unplugged and plugged it and it started to work. Now the micro wave is not working at all. We bought a plan on it , might want to get it replaced. I am yet to find out how the plan works.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Best Buy Outlet in Kennesaw, Ga gave me the best deal on this microwave. Great customer service!!
I would recommend this to a friendunusable appliance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave does not heat. The manual is useless and there is little information on a confusing website to help figure out hoe to use its many features.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for sending this review. Our apologies that your microwave isn't heating and you're having trouble using the product. I understand the experience is not ideal.
To help you with this, I am providing these links below to guide you on the concern you're having.
Samsung microwave, not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Kindly check out the User's Manual on pages 8-15 on Setting up and using your microwave:
https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144826854, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and the looks are a great match to my kitchen.
I would recommend this to a friend