Customer Ratings & Reviews
- Model:
- ME19R7041FG
- SKU:
- 6358144
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, size, design, and installation of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook. Many appreciate its performance, appearance, quiet operation, and the value for the price. However, some users have reported issues with the timer, heating functionality, and the door. A few also mentioned challenges with button quality and the clarity of the instructions.
This summary was generated by AI based on customer reviews.
Don't waste your money.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. After owning for less than 6 months, when you pull on the door the microwave starts. Also, no adjustment to make the door level with the microwave-it's off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Microwave. I would love to make sure you are getting the best performance from your machine. Here is a link that provide you with a Certified Samsung Technician that will be able to resolve these problems. See link below:
https://www.samsung.com/us/support/service/locations/
Thank you for choosing Samsung. ^Brad
My Kitchen Helper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new Samsung over the range microwave is a welcome addition to my kitchen.
I would recommend this to a friendInstalled Damaged Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My microwave was installed damaged. I have called, and visited Best Buy on several occasions and today is 6/25 and I still have yet to have my microwave replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144647686
Have a great day.
Melardo
Best microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional appliance, Great customer service. Would definitely recommend
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave. Love the color, tuscan. I recommend this product.
I would recommend this to a friendtemplate was off
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.measure twice maybe three time before installing. template was off. way off.. this was the most frustrating install in my life.. if you own a different brand the brackets are different be forewarned and take the time to measure.
No, I would not recommend this to a friendA lot of room and power
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price works well. My favorite selling point is the internal space.
I would recommend this to a friendPurchased in March, delivered in May
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Name plate is misaligned. The unit sounds broken. I called Best Buy on the 20th day of my new appliance only to be told 15 day return policy. Trash
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello John,
Thank you for reaching out. We appreciate you informing us that your Samsung microwave's name plate is misaligned and sounds broken. We apologize for the inconvenience the issue has caused you, especially with the retailer's return policy. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung microwave makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME19R7041FS/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144649062
Thank you, and stay safe!
-Angelica
Already broken of course outside of warranty
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door stopped working after 2 years. Terrible product. Confusing to set clock, and use anything besides 30sec button
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We are happy to see you posting a review.
Always ensure that the door seals are clean and the door closes properly. Do not use the oven if it is damaged in particular, if the door or door seals are damaged.
You can check the steps on cleaning the door and door seals on the model's user manual link below on page 20 and page 21 about storing and repairing your microwave oven. On page 10 you can check the steps for setting the time and kitchen timer button.
Here's the user manual link: https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
You can also check the related link below.
How to cook in your Samsung microwave.
https://www.samsung.com/us/support/answer/ANS00049159/
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145645103, which will help our team pull up your information.
^Rainly
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great quality product worth the cost value
I would recommend this to a friendA waste of money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money. Stopped working after only a month and a half. Couldn’t take it back to Best Buy because it was 35 days and dealing with samsung is a nightmare. Very disappointed with this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142643805. We thank you for being a part of the Samsung family. ^Brad
BEWARE >>> BROKE DOWN LESS THAN 6 MONTH ......
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave broke down less than 6 month, we hardly used it, we never home, we purchase this Item brand new. BEWARE ..... BUY ANOTHER BRAND.... DON'T RECOMMEND IT ..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AlexK, I see you are needing assistance with your new Samsung Microwave and realize you are having some concerns with the machine not working. I would like the opportunity to chat and see how we can improve your experience. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144092563. We thank you for joining our Samsung family. ^Brad
Broke in 14 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one of these on 11/20/2019, and it died 14 months later. I bought another just so I didn’t have to mount a new bracket and drill more holes in my cabinet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Andrew,
Thank you for bringing this to our attention. I understand you're having issues with your microwave as it stopped working after 14 months of use. On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. We are always here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
In case repair or replacement is needed, please check this link https://www.samsung.com/us/support/service/warranty/ME19R7041FS/AA for the warranty coverage of your product. You can also visit this link https://www.samsungparts.com/Default.aspx if you want to purchase parts for your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144617591.
-Noraina
Microware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent work and I love my new microwave over the range
I would recommend this to a friendBrand response from Samsung
Posted .Hello, Sunshine. Thanks for your review and choosing Samsung! ^Ty
Broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light doesn’t work, very very disappointing , help!!!!!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Christal H,
We know how convenient it is to have a light inside the microwave. Let us help you.
I have shared the model's user manual link below for the steps to select the light settings on page 10. On page 21, you can check out the steps to replace the oven light and the cooktop night light.
https://downloadcenter.samsung.com/content/UM/202309/20230915151328185/O_ME4000R_ME19R7041FS_AA_EN.pdf
You can purchase a replacement light from our authorized distributor for Samsung parts and accessories at the link below.
https://samsungparts.com/
If you need further assistance to replace the light, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146821005, which will help our team pull up your information.
^Rainly
Awful experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and installers did not show up on day scheduled and then, totally unannounced, the arrived the next day when no one was home
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your delivery and installation experience with your Samsung microwave.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Crap
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed unbalanced, no owners manual, suspect I was sold someone else's return at full price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We would love the opportunity to speak with you about your microwave and determine how we can best assist you.
Also, here is a link to the user's manual.
Manual:
https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146033437 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Broken after a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door handle latch broke after not even one year garbage Samsung product
No, I would not recommend this to a friendBrand response from Samsung
Posted .DatN, we know how frustrating it is to have a broken door. Let us help you with this.
To check the availability and compatibility of your microwave's door handle latch, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146595582) to help our team pull up your information.
Have a great day.
^Camille
Never buy this product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy, only plate Or bowl will heat not food actually. I tried so many ways. Never buy any Samsung product I bought all appliances all are not good . Customer server error never care about customer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
(https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142434259. We thank you for being a part of the Samsung family. ^Brad
Unsatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box purchase missing parts. Lesson learned. Never buy an open box anything ever again. Was told there was nothing they could do. Referred to owners manual to order my own replacement parts.
No, I would not recommend this to a friend