Customer Ratings & Reviews
- Model:
- ME19R7041FG
- SKU:
- 6358144
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, size, design, and installation of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook. Many appreciate its performance, appearance, quiet operation, and the value for the price. However, some users have reported issues with the timer, heating functionality, and the door. A few also mentioned challenges with button quality and the clarity of the instructions.
This summary was generated by AI based on customer reviews.
Perfect fit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a perfect replacement for rhe one we had. Great bang for your buck!
I would recommend this to a friendMicrowave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic microwave… meets our needs very nicely.
I would recommend this to a friendEasy install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install and works flawlessly. I was pleasantly surprised.
I would recommend this to a friendNice microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the look of the microwave. It goes well with all of my other appliances. The only issues with it is that the buttons don't light up on the microwave when you open it to use it so you can see what you are pressing. Other than that nice microwave.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Nesha,
Thank you for your honest feedback, and we hope you are in good health. We are happy that the overall use of the microwave fits your needs and is up to your standards apart from the lack of light around the buttons or control panel area.
Your feedback helps us understand where we can take steps to improve our product and service.
I have shared the user manual link below for your reference and to know more about the features the microwave has.
https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144626668
Leo
The best of the best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, actually it's the best part of my kitchen, i love it
I would recommend this to a friendMicrowave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was very happy that they had my microwave in stock.
I would recommend this to a friendGood microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave seems soild and quiet. Would purchase again.
I would recommend this to a friend- Cons mentioned:Door
Samsung need to do better.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted 3 years. The door won't close. Samsung need to do better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to inquire more about what occurs with the microwave door and would like to assist, ChristopherS.
To do this, please get in touch with us via the options below to better assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Works well. Easy to use for the entire family.
I would recommend this to a friend- Cons mentioned:Timer
What time is it Samsung?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave has a clock/timer but there is no way to set the time. I read the manual carefully about 5 times and it gives no information on how to adjust the clock on this particular model. I’ve played around with all the buttons and haven’t found anyway of adjusting the time. It pretty strange. The unit itself is average. There’s nothing outstanding about it at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We all know how important setting the time when cooking on your Samsung microwave is.
One of the first things we ever do with a new microwave is set the time. It's handy to have that clock in your kitchen, so you know how long until it's suppertime.
Here is a link to "Set the clock on your Samsung microwave - Set the time with the Power Level button (ME19R7041F)": https://www.samsung.com/us/support/answer/ANS00087028/
The below link is the user manual for your model. Turn the page 10 (Setting the Time and Kitchen Timer Button) for reference: https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145283026), which will help our team pull up your information.
Have a great day.
Melardo
- Cons mentioned:Door
Crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I make the mistake of buying the same microwave I had before. The other one after 1 year, the door broke and the. I bought this again and has issue with the door. It’ll work by itself sometimes. Another issue with the door. I need to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the disappointment with what occurs with the oven door.
We suggest contacting us via the options below to speak with a live representative to assist you better.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Cons mentioned:Heating
UNWANRRANTEED GARBAGE 1 YEAR OLD AND DEAD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.garbage. we replaced our microwave, fridge, and stove range with a samsung black stainless set. The microwave went out just past the one year warrantee and the fridge fan freezes over and makes noise every time it gets over 85 degrees out. Samsung and Bestbuy will not replace this microwave that stopped heating and I now have a mismatched kitchen again! dont buy SAMSUNG ANYTHING!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I understand you are having issues with your Samsung Microwave not working and know this has been frustrating for you. I would feel the same way but I would like to extend some assistance your way to help. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513).
Please reference ticket number 1143358490. We thank you for being a part of our Samsung family. ^Brad
An impressive over the stove microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great over the stove microwave with powerful fenting
I would recommend this to a friendDO NOT BUY A SAMSUNG APPLIANCE.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY A SAMSUNG APPLIANCE. WORST CUSTOMER SERVICE. We purchased a Samsung microwave in 11/19 after having a GE microwave for 17 years. Six months after purchasing the microwave displayed an “SE” and the microwave was not able to be used. We tried to unplug, turn off at the breaker, etc…. Apparently an SE error code indicates that you have a stuck key on the control keypad or a failed electronic control board so I contacted Samsung. I uploaded a copy of my receipt and I was told it was not under warranty (but it has a year warranty?) so after several phone calls they took it under review and a week later they approved the warranty. Next! I must schedule a repair visit…Great!! I was scheduled for June 26th, it was June 15th….after dealing with phone calls and the online scheduling system I was notified via text message that my repair visit has been moved to July 6th. So….another call to Samsung. Come to discover there is only ONE service provider Samsung contracts with in New Jersey, eastern Pa and NYC…QuickService and they are not helpful! When I call Samsung to see why my repair visit was moved they said that they will try to locate another service center (but there isn’t one) and contact me in 2 days. A few days later I am contacted with a new repair date of July 10th because they canceled the date date on July 6th and the next date was July 10th. A whole week goes by and I get a text that my repair request has been cancelled all together because of COVID…mind you they have told me it was perfectly safe for them to come in to my home 2 weeks earlier and COVID has been around for 3 months. I asked them if I can get a refund on the appliance so I can purchase a new one? NO! When will I be able to have the microwave serviced? UNKNOWN! They will not be scheduling any service repairs or issuing refunds or replacing their equipment that has failed under warranty. Resolution…we ended up spending money to buy a new GE and had to waste the $400 and threw the Samsung microwave in the garbage.
No, I would not recommend this to a friend- Cons mentioned:Heating
Low longevity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It only lasted 3 years before it broke down and provided no heat.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jake,
Let us help you check the microwave.
Here is a link to help you fix the microwave. Follow each step and click on the hyperlinks for further assistance.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145930225 to help our team pull up your information.
Have a great day.
^Aloe
30 second button not automatic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.30 second button doesn’t automatically start. You have to press start. This was a gamechanger at least for my husband. :( otherwise does ok, nothing special.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JenB,
Thank you for sharing your experience with our microwave. Samsung intends to always provide convenience and satisfaction to our customers. Regarding your concern about the microwave, I understand it is not automatic and you still have to press enter/start to start cooking. That is to make sure that it will not cause any harm in case of customers accidentally press on buttons.
You may refer to this link for a guide regarding your concern.
https://www.samsung.com/us/support/answer/ANS00087028/
Also, you may check this link for more information regarding our microwave.
https://www.samsung.com/us/support/downloads/?model=N0021291&modelCode=ME19R7041FS/AA
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144210613
^Mila
- Cons mentioned:Door
buy anything but samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.constant breaking - sensor shot door shot--in my 2nd home and only use 6 most a year--
No, I would not recommend this to a friendBrand response from Samsung
Posted .We couldn't imagine the experience you went through with the microwave. Let's further assist you, JohnP.
We would like to speak with you personally to gather more information about your microwave so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148165531, to help our team pull up your information.
Have a great day!
^Chrystel
Don’t waste $ on Samsung appliances!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save you $. I bought an entire Samsung package, fridge, dishwasher, range and microwave. Dishwasher had issues almost immediately, had to replace it 2 years in. Microwave died year 4. Ice make on fridge had known issues (per service rep) and was repaired within the first year and the range digital display shows flashing characters constantly in the background of the clock display. I’m replacing with GE as they break down.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AmandaD, we understand the frustration you feel with your appliances. Allow us to help.
Here is a guide to help you diagnose if your control panel lights are blinking.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Below is a link to help you diagnose if you have issues with your ice maker. Please match the issue you have with the options provided. Kindly click on the embedded word and watch the video if one prompts.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Should you need more assistance with your dishwasher and microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147699389) to help our team pull up your information.
Have a great day.
^Camille
Failed too fast
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked a little bit more than 2 years and stop working. There was some smoke from microwave evenIi heated up regular plate with food. I can't find replacement (the same white color) because it is not very popular now. Cost of repair is unpredictable, but very high. There is no upper limit when order repair that is why, I decided to replace with exactly the same model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Baron,
Thank you for choosing Samsung for your appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Geek Squad Failure x 2
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had geek squad install our microwave. The first installation, they did it incorrectly resulting in the vents being covered and the microwave dying. Bestbuy was great in providing us with a new one, however, geek squad failed to properly install the charcoal filter. We didn’t discover this error until years later when we went to replace the filter and realized it was absent. Bestbuy refused to make this right. I am very disappointed in their installation service so buyer be aware.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe