Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 3539 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook, particularly its ease of use and overall performance. Many appreciate its design, size, and quiet operation. However, some customers have expressed concerns regarding the timer, heating capabilities, door quality, button responsiveness, and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 3,539 reviews
  • Rated 5 out of 5 stars

    Samsung Microwave

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are completely satisfied with the features and performance of our newly installed Samsung Microwave.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice, we like the interior, easy cleanup.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, we like the interior, easy cleanup. Only issue is by controls ss covering is very thin and may dent easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dark but lovely

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how you can not see the food that’s being microwaved from the outside. It’s hidden to the human eye but most importantly there’s a really cool blue inside the microwave. So it doesn’t look like a normal typical microwave you would buy from anywhere.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks for letting us know what you think of the microwave, Hrobles1503! We love hearing from our satisfied customers. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Nice quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Whirlpool black stainless that pooped out in just over a year. This Samsung seems to be much more solidly built. For the price, it should be and I hope it lasts a good long time. Since I just purchased, I can't accurately review it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful black stainless microwave with ceramic

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had it for about a month. Beautiful microwave inside and out. Only negative is that you have to press kinda of hard for the touch Pad. Not sure if there’s a sensitivity setting. Popcorn button works nicely on movie night

    I would recommend this to a friend
  • Cons mentioned:
    Heating

    Rated 1 out of 5 stars

    Not worth buying it

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time that I bought this over the range microwave and the 1st one last me a year I bought it Open Box and the 2nd one last me 8 months bought it brand new and both were making a weird noise and also stop heating and fans stop working few weeks later

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JonR, having a reliable microwave is important for reheating our food. Allow us to help.

      If your microwave is making a noise, here is a guide to help you. Please read through the options of noise available and match the noise you hear from your microwave.

      Samsung microwave is making unusual noises
      https://www.samsung.com/us/support/troubleshooting/TSG01001968/

      Below is a link to help you diagnose why your microwave stopped heating.

      Samsung microwave is not heating or has stopped working
      https://www.samsung.com/us/support/troubleshooting/TSG01001963/

      Should you need more assistance with your vent fan, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147651403) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 3 out of 5 stars

    It’s a Samsung

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a Samsung, I had to order 3 of them and all 3 had damage. The last one I had had a manufacturing defect. Samsung Care come out twice and replaced the door and repaired the other. Hopefully it lasts longer than the last one I had!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,

      We understand how worried you are about your microwave. We will help you in any way we can.

      We also want to thank you for taking your time on this review. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day!

      ^Rodel Samsung

  • Rated 5 out of 5 stars

    very pleased with everything

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clerk had good product knowledge and was very professional. The installer was very impressive: he did the job in less than a half hour, cleaned up and finished up. Your operation is well oiled machine even at times like these.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works, but far from great.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 14 year old Whirlpool microwave failed so I replaced it with the Samsung. Things I like: - It isn't broken - It has a turn table on/off button - Not very expensive Things I don't like: - Light underneath over stove gets brighter/dimmer as the magnetron goes on and off at lower power settings - Over stove vent fan is extremely loud even on low. - Very difficult to see inside while cooking. Either the light is too dim or it's the grill in the door. - Never shows the power level it is cooking at. Sometimes I miss enter it. - Manual is nearly useless just like every other Samsung product. My old microwave showed very little on the display, but this Samsung shows even less. Long ago I had a counter top Amana that showed everything including a separate digit for the power level. Couldn't determine many operating details over the Internet since very few are every mentioned, even in the manual. It was inexpensive enough that if I ever happen to find a decent microwave I will junk this one.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see that you are having issues operating your new Samsung Microwave and I would like to ensure you are getting the best performance from your machine. See link below:
      https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 4 out of 5 stars

    Works

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. No operating manual included. Had to call Samsung to download 24 page manual to learn what the buttons do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No prints hot food

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is another great product with a heat sensor. It knows when your food is hot enough and ready and cancels the remaining time if need be. Very cool. I’m

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good, but could be better.

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a solid microwave with plenty of room to heat up large items. There are a couple issues that we have come across. We are not rough with the microwave at all, but the handle already broke and it has only been 6 months or so. Also, the button input doesn't register 1/3 of the time and this can be annoying some times.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,

      Your review keeps us on track. We're here to help with what you are experiencing with your microwave.

      If the microwave has power but will not respond to any commands or only certain buttons work, clean the control panel and try a power cycle. Learn more from these details.

      The microwave control panel does not respond:
      https://www.samsung.com/us/support/troubleshooting/TSG01001961/

      The panel may not be responding because it is not detecting your fingers. Kindly check out this youtube video about the "Best ways to clean your microwave":
      https://www.youtube.com/watch?v=hCsRi0XC_zQ

      Some microwaves have control locks. If this is enabled, the other buttons will not respond. Turn to page 10 of the user manual about disabling the Child Lock for your reference:
      https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf

      To order the compatible handle for your microwave, you may refer to our Samsung Parts Team or the Samsung Parts website:

      1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST.
      2. https://www.samsungparts.com/Default.aspx.

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145314223, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Rated 4 out of 5 stars

    Title

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instruction manual very poor. Does not even tell how to set clock. The one that came with the unit was printed on cheap news paper

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replacement

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying the microwave. Old whirlpool went out after 10 Years. My first Samsung and love the new features. Reheating a lot quicker than old microwave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for the price.

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it without really looking into reviews. Its a Microwave. I don't need anything fancy. I mostly bought it because of the dimensions. It fits perfectly to replace my old one. Worth getting.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works fine

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, I do like the soften/melt function. I don't like that if you're using the timer you can't use the microwave, that's just dumb.

    I would recommend this to a friend
  • Cons mentioned:
    Heating

    Rated 3 out of 5 stars

    Samsung lacks again

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it a year and it just broke for no reason. Got really loud and now doesn't heat

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello abbier09! Thank you for taking the time to leave your feedback. I understand that your unit is noisy and it is not heating as it should. Below I have provided a link that will help rectify your concerns. (https://www.samsung.com/us/support/troubleshooting/TSG01001963/) and (https://www.samsung.com/us/support/troubleshooting/TSG01001968/)

      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1143849529
      Thank you for choosing Samsung. ^Nic Samsung

  • Rated 4 out of 5 stars

    Satisfied customer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First delivery, the item did not work. Dented and had to be replaced. The ease for the replacement was good. Now I am happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave works well

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted something simple after the fancy Kitchenette Microwave blew up on me. I have been happy with this inexpensive one and it works very well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only thing is the kitchen timer can’t be used at the same time you’re heating something unless I missed something. Clock setting is not user friendly.

    I would recommend this to a friend