Customer Ratings & Reviews
- Model:
- ME19R7041FB
- SKU:
- 6358146
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, size, design, and installation of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook. Many appreciate its performance, appearance, quiet operation, and the value for the price. However, some users have reported issues with the timer, heating functionality, and the door. A few also mentioned challenges with button quality and the clarity of the instructions.
This summary was generated by AI based on customer reviews.
Broke after 17 days best buy return policy is bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had overheating issues, quit working on Aug 30 two days after the return time allowed by Best Buy. Not happy with best buy either. Purchased on August 13 and the return period ran out on Aug 28. Will have to think long and hard before I purchase from them again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, larrybuck. We understand how frustrating it can be when a new appliance isn't working properly, here's a link that will help! (https://bit.ly/3nce8Zo) If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143678497) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Worse than the cheap microwave in my office!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is awful. All I wanted was a microwave that matched my other appliances and had a button that if you pressed it, added one minute, and if you pressed the 1, cooked for 1 minute, and so on. Instead, this thing is so overly complicated that it has buttons for "fit choice", "snacks", "Pizza" and nine other choices that are overly complicated and not intuitive. I have to press 1-0-0-Start to get something to cook for one minute. 4 buttons as opposed to one, instead of just one button like the cheap microwave at my office. It is a little thing, but this darn microwave is over-engineered. It looks great, but I hate it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. We are glad to be your choice for your newest addition to your kitchen. We appreciate your review and providing us insight on what our customers are wanting from there machine. We welcome you to our family and thank you for choosing Samsung. ^Brad
Really Nice
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Love this Microwave..great for the price and the color is awesome
I would recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality and a complicated supplied manual. To set a clock you need to go find the proper one online. makes frightening noise when in use. Absolutely don’t recommend this model
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Anar,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having issues with your microwave as it's making a frightening noise when use and the supplied manual is complicated. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to guide you if your microwave is making unusual noises.
You can also check this link https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf for the user's manual, and go to page 10 to guide you in setting the time on your microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/ as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144535794.
-Noraina
- Cons mentioned:Heating
Stopped woking too soon. Poor quality.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop heating up. Went out just after warranty. Only used lightly. For the high price it should have lasted much longer. Very dissatisfied .
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you posting a review, KatherineO.
When a microwave isn't starting or heating, the most common reason is that it is in Demo mode.
You can check the demo mode on the model's user manual link below on page 10.
https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
Also, I have shared Samsung links below.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You can also check the installation requirement on this link: https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/11819/ME19R7041FS_V5.pdf
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145656824, which will help our team pull up your information.
^Rainly
New microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is definitely faster than our previous very old one, and it looks very nice. We are still learning the ropes on it, since we are used to basically just pressing the time, though the old one did have a few other things it could do. This one has a sensor, so that is a big difference. Lots to learn and experiment with, but we do anticipate enjoying it for as long (18 years) as our old Kenmore.
I would recommend this to a friendNo manual
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really the easiest to use all functions without an owner’s manual.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this, James! Here is a direct link to this microwave's User Manual: https://bit.ly/2Z5zw5w ^Jecca
Turn table rattle
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just installed May 29th due to project delays. It pretty, although makes a terrible rattle sound when the turntable is on. I tried to call Best Buy and was on hold for two hours before it just hung up on my. Will be calling Samsung tomorrow since Best Buy doesn’t answer and the chat was not available.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! Thank you for bringing this to our attention, here's a link to a troubleshooting guide that'll resolve your concerns https://bit.ly/2TonnVX ^Ty
Nice microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice microwave only complaint is the lights. The light on the inside is very dim and the lights under are dim. Was able to change the ones under but not sure how to change the inside light.
I would recommend this to a friend- Cons mentioned:Door
Door to Microwave is Crooked
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door of the microwave is crooked....I ordered an exchange and the exchange came with a crooked door also...I sent it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Not Pleased
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with the microwave every time we use it it sounds like the glass tray is falling out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VickyD,
We understand that you find your microwave to be cumbersome. Allow us to help you with your experience.
To learn more about the sound coming from your unit, please visit the link below and follow the steps.
Samsung microwaves are making unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146974874) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Beautiful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave goes with the rest of my set. I love the tuscan Color. Makes it look very elegant.
I would recommend this to a friendDid not have the outlet & wiring put in yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick installation waiting for my electrician to run a line for it
I would recommend this to a friend- Cons mentioned:Timer
Archaic. Can't Use Timer When Cooking.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Considering our 20-year old microwave had the ability to use the timer when cooking something, I never thought a brand-new microwave would lack that ability. If I had known this before buying it, I would have bought a different one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I would like to personally thank you for your review. You as a customer provide us at Samsung information on what our customers needs are when purchasing appliances. Thank you for choosing Samsung. ^Brad
- Cons mentioned:Heating
Broke after few days of use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after few days of use. The unit stoped heating after few days of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that having a microwave that stopped heating can be frustrating, MichaelH. Let us assist.
The link below contains information on what to do when the microwave has stopped heating.
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica
Expected more.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is known to be a top brand. Very disappointed with this purchase. Doesn’t heat up food as good. Have to put more time than usual and reheat 2-3 times more in order to really warm up food evenly. Very complicated to use. You need a manual in order to figure out how to set the time up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! Here is a link that will help resolve your Samsung microwave concerns https://bit.ly/3obs2J1 ^Ty
I recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found this as advertised. Plenty of features. High quality
I would recommend this to a friendUnable to cook and use kitchen timer simultaneousl
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never thought to check for this capability but I realize now how much I utilized it on my last microwave. I would return this product if I was able.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks so much, Laura0987, for your helpful feedback! ^Jecca
- Pros mentioned:Performance
Very good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and the technician that delivered and put in was awesome
I would recommend this to a friend Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door and body of the microwave do not match up.
No, I would not recommend this to a friend