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Customer reviews

Rating 4.3 out of 5 stars with 3539 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook, particularly its ease of use and overall performance. Many appreciate its design, size, and quiet operation. However, some customers have expressed concerns regarding the timer, heating capabilities, door quality, button responsiveness, and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 3,539 reviews
  • Rated 5 out of 5 stars

    Really Nice

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Love this Microwave..great for the price and the color is awesome

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality and a complicated supplied manual. To set a clock you need to go find the proper one online. makes frightening noise when in use. Absolutely don’t recommend this model

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is definitely faster than our previous very old one, and it looks very nice. We are still learning the ropes on it, since we are used to basically just pressing the time, though the old one did have a few other things it could do. This one has a sensor, so that is a big difference. Lots to learn and experiment with, but we do anticipate enjoying it for as long (18 years) as our old Kenmore.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No manual

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really the easiest to use all functions without an owner’s manual.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      I'd like to help with this, James! Here is a direct link to this microwave's User Manual: https://bit.ly/2Z5zw5w ^Jecca Samsung

  • Rated 2 out of 5 stars

    Turn table rattle

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just installed May 29th due to project delays. It pretty, although makes a terrible rattle sound when the turntable is on. I tried to call Best Buy and was on hold for two hours before it just hung up on my. Will be calling Samsung tomorrow since Best Buy doesn’t answer and the chat was not available.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello! Thank you for bringing this to our attention, here's a link to a troubleshooting guide that'll resolve your concerns https://bit.ly/2TonnVX ^Ty Samsung

  • Cons mentioned:
    Heating

    Rated 1 out of 5 stars

    Stopped woking too soon. Poor quality.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop heating up. Went out just after warranty. Only used lightly. For the high price it should have lasted much longer. Very dissatisfied .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave goes with the rest of my set. I love the tuscan Color. Makes it look very elegant.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Microwave stopped working after door failure

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Door closing mechanism broke within 18 months of purchase which prevented the microwave from working since it would get a door not closed error and would not start. Microwave was working fine before just the door is too cheaply made. Disappointed with Samsung for cheaping out on something like a door closing mechanism that is bound to fail.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Door

    Rated 1 out of 5 stars

    Damaged

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Door was bent and top was also. Didn’t mention that in the description.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

      Have a great day.

      ^Aloe Samsung

  • Rated 3 out of 5 stars

    Did not have the outlet & wiring put in yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick installation waiting for my electrician to run a line for it

    I would recommend this to a friend
  • Cons mentioned:
    Timer

    Rated 1 out of 5 stars

    Archaic. Can't Use Timer When Cooking.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering our 20-year old microwave had the ability to use the timer when cooking something, I never thought a brand-new microwave would lack that ability. If I had known this before buying it, I would have bought a different one.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I would like to personally thank you for your review. You as a customer provide us at Samsung information on what our customers needs are when purchasing appliances. Thank you for choosing Samsung. ^Brad Samsung

  • Rated 4 out of 5 stars

    Nice microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice microwave only complaint is the lights. The light on the inside is very dim and the lights under are dim. Was able to change the ones under but not sure how to change the inside light.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Expected more.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is known to be a top brand. Very disappointed with this purchase. Doesn’t heat up food as good. Have to put more time than usual and reheat 2-3 times more in order to really warm up food evenly. Very complicated to use. You need a manual in order to figure out how to set the time up.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello! Here is a link that will help resolve your Samsung microwave concerns https://bit.ly/3obs2J1 ^Ty Samsung

  • Cons mentioned:
    Door

    Rated 1 out of 5 stars

    Door to Microwave is Crooked

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The door of the microwave is crooked....I ordered an exchange and the exchange came with a crooked door also...I sent it back.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,

      Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day!

      ^Chrystel Samsung

  • Rated 1 out of 5 stars

    Couldn't give 0 stars

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low power. Cooks like a 750watt microwave. Looks good.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We aim to have an efficient working microwave. Let's take care of the unit right away.

      Here is a link to help you with the microwave. Please follow the steps and click the hyperlinks for further help.

      Samsung microwave is not working.
      https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147244369 to help our team pull up your information.

      Have a great day.

      ^Aloe Samsung

  • Rated 2 out of 5 stars

    Unable to cook and use kitchen timer simultaneousl

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought to check for this capability but I realize now how much I utilized it on my last microwave. I would return this product if I was able.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks so much, Laura0987, for your helpful feedback! ^Jecca Samsung

  • Rated 5 out of 5 stars

    I recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this as advertised. Plenty of features. High quality

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The door and body of the microwave do not match up.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and the technician that delivered and put in was awesome

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    came defective...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had purchased this microwave with a bundle kitchen set, it came defective as the turntable would make a loud cracking sound and the buttons were so hard to push...i give it 2 stars because it had alot of options and looked nice im sure if it wasnt defective it wouldve been nice

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi NiniB! I'd like to provide this link (https://bit.ly/3iPD173) that can walk you through what to do if the turntable is making a loud noise. ^Jecca Samsung