Customer Ratings & Reviews
- Model:
- ME19R7041FB
- SKU:
- 6358146
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, size, design, and installation of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook. Many appreciate its performance, appearance, quiet operation, and the value for the price. However, some users have reported issues with the timer, heating functionality, and the door. A few also mentioned challenges with button quality and the clarity of the instructions.
This summary was generated by AI based on customer reviews.
Not like my original Samsung Microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not like the old microwave we had and my husband’s not happy with it make a weird loud sound when in use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having a happy customer is what we aim for here at Samsung. Letting us help you with your microwave Brooks.
Microwaves make all kinds of sounds while running. Most of these are normal and should not be a cause of concern.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Operating noise is too loud, see page 23.
https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145404217) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
purchased feb 16 2021, counts down but doesn' cook
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased this feb 16 2021, the microwave will sometimes not cook at all during count down, none of that typical microwave humming that microwaves do. for a nearly $400 microwave.... this is unacceptable, this microwave should have lasted at least 5-10 years for the cost. the warranty on parts and labor is 1 year lol
No, I would not recommend this to a friendClock does not keep the correct time.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you use the clock on the microwave, do not purchase this. When you set the clock, it will be at least 5 min behind the actual time within a week of setting it (no power outages or surges). The microwave works fine without the clock issue but why purchase it when it doesn’t keep time and it is annoying. Buy another brand or model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello There,
Thank you for your inquiry, we appreciate this. Your inquiry is very important to gauge our products and how to improve further. We only want you to get the best experience using our Samsung products.
I highly recommend clicking this link for future reference or guide:
SETTING THE TIME:
https://www.samsung.com/us/support/answer/ANS00087028/
https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
User Manual page 10
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
How do I reset my Samsung microwave control panel?
To reset the microwave, unplug it or power cycle at the circuit breaker for 60 seconds.
The display or the oven is not working:
Make sure the plug is properly connected to a grounded outlet. If the wall outlet is controlled by a wall switch, make sure the wall switch is turned on. Remove the plug from the outlet, wait ten seconds, and plug it in again. Reset the circuit breaker or replace any blown fuses. Plug a different appliance into the outlet. If the other appliance does not work,
call a qualified electrician to repair the wall outlet. Plug the oven into a different outlet
TROUBLESHOOTING:
https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
User Manual page 23
You may check this link for future reference to reduce unnecessary repairs over the appliance's lifetime.
https://www.samsung.com/us/home-appliances/microwaves/over-the-range/new-handle-1-9-cu-ft-over-the-range-microwave-with-sensor-cooking-me19r7041fs-aa/#support
Please take note of your warranty coverage:
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
https://www.samsung.com/us/support/service/warranty/ME19R7041FS/AA
https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
User Manual page 24
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144695501
Thank you for choosing Samsung. Have a great day.
Joe
Samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine for the price but lacks extra features. Very basic. Miss all the bells and whistles my other one had.
I would recommend this to a friendeh..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit ran very loud and the touch button isn't all that responsive. I would spend money on a higher end unit, but because I had it installed and didn't want to go remove and re-intall.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand how frustrating it can be when results and expectations do not meet. Here is a helpful troubleshooting guide to support your concerns on the noise (https://bit.ly/2zB3swP). Thank you for being a Samsung customer! ^Lena
Samsung microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not real happy. It works properly, but is very loud and vibrates. I have called repair and they came out to service. I was told there is nothing wrong.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Edwardorum, I know how frustrating it can be when you purchase an appliance and it does not meet your expectations. We are always working to improve the quality of our products and to drive customer satisfaction. Your feedback is important to us and your concerns will be shared with our product team. I am including a link to a helpful troubleshooting guide to support your concerns on the noise (https://bit.ly/2Zafomf). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143812054) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Broken door in 14 months
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave in March 2020 and had it installed by Best Buy. Total Tech support was awesome and well worth the money. The microwave lasted 14 months of normal household use before the door stopped latching. Of course, it’s 2 months out of warranty. I was told by Samsung that this is a known problem. Now I need to hold it closed to use it and have tape keeping it closed. Rye repair cost is more than a replacement. Stay away unless you want a new one every year.
No, I would not recommend this to a friendDefective Microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave looks good, but was defective. When I turned it on it sounded like an engine was starting and it smelled like something was burning. This microwave was installed on 8/17/22 and as of 8/26 I am still waiting to get it replaced. It looks like it may not be for a couple of weeks and this is not acceptable. I use my microwave a lot and not I am with out one. I am not happy with this!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Toye,
We are glad to know that you are using Samsung products. We apologize for the inconvenience of the microwave making a loud noise and having a burning smell. We are always trying our best to make our products convenient for our customers.
I highly recommend visiting these links for basic troubleshooting steps:
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
To remove the burnt smell, proper cleaning of the microwave is the best start to fix this problem:
https://www.samsung.com/us/support/answer/ANS00062285/
To further assist you, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144853171) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
No one push time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed...you have to push time, then start for everything. Our old microwave had one push for 30 seconds, 1 to 5 minutes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for purchasing a microwave from us. Samsung products are designed to provide convenience and satisfaction. And I understand you are used to your previous microwave works. One of the benefits of our microwave is that no matter what time you set your alarm, you always seem to oversleep. Now you’re rushing to get breakfast ready but you need to keep track of the time. Just glance at your new microwave while you're making toast or pouring cereal, and the front panel’s clock will tell you exactly what time it is.
You may click on this link to know more about how to set up time on your microwave.
https://www.samsung.com/us/support/answer/ANS00087028/
You may check these other options as well if you wish to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144354790
^Mila
okay microwave
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i would recommend going with another brand unless you have limited options or black stainless steel.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rich,
We would like to know more about what occurs with your microwave, and we'll be glad to look into this for you.
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145363953) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Timer
Timer / cooking issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing -- returned it. Hard to push the buttons and you can't use both the timer and cook items at the same time!
No, I would not recommend this to a friend Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best microwave I’ve ever had. The temperature sensor does not seem to work well. Potatoes are either over cooked or hard as a rock.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI Petmom54! We are sorry to hear that you are disappointed with your microwave. I understand that it is not cooking as it should. Please know that we value you as a customer and would like to communicate with you further to rectify the concern. Please reach out to us directly via any of the following using ticket number: 1143908587
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung.^Nic
Stop working
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit stop working after 8 months. Over the range unit. Installed myself and to have warranty repair done i have to remove and replace my self. Do not recommend this unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the disappointment of having an appliance that stopped working, JamesG. Let us assist.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave is not working. Turn to page 23.
https://downloadcenter.samsung.com/content/UM/202309/20230915151328185/O_ME4000R_ME19R7041FS_AA_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147300291) to help our team pull up your information when you message us.
Thank you.
-Angelica
Not nearly as good as my previous LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An instruction booklet was not included with this microwave. I’ve found it difficult to set the time of day, as well as perform simple tasks that should be standard.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you are having issues with using your microwave. I located your user manual for your microwave at the bottom of our Samsung website. See link below:
https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
Thank you for choosing Samsung. ^Brad
Buyers beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud. Numbers are hard to see. Wish I would have bought a different one. Have to push hard and punch numbers several times. I would NOT recommend this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142743876. We thank you for being a part of the Samsung family. ^Brad
Ivan B
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good microwave, however we miss our one minute option and not having a shell like GE
I would recommend this to a friendMy Samsung Microwave.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not a god buy. The control panel is not backlit making it difficult to read even in daylight. It went bad on08/05/2024, less than a year old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you sharing your sentiments about this Samsung microwave. Let us help you.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147415634, which will help our team pull up your information.
^Rainly
Poker exhaust fan , noise
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor. It lists so many features but ground reality is different. It has 4 fan setting but power is same. Our exhaust fan started making noise as it was hitting framer after some use. Looks like it got expanded. Manufacturing fault. Replaced with new one. Same problem . Moved to whirlpool.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Broke 3 times in 10 months from new
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking microwave but that's about as far as it goes. We bought this in May of 2020 and it's now February 2021 and it's died on us 3 times. The thermal fuse has gone bad, magnetron went bad, and now the motor to turn the glass turn table. In 10 months this shouldn't be happening! Very disappointed with Samsung products! Stick with a well known brand like Whirlpool or GE that makes solely appliances. Samsung just needs to stick to phones.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Microwave and it could be covered under warranty. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1142978783. We thank you for being a part of our growing Samsung family. ^Brad
- Cons mentioned:Heating
Not good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the appliance for 5 days it stopped working would get hot but the food would not get hot.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize that you have problems with your Samsung Microwave not heating and know the timing is horrendous. I would like to ease the concern by getting your unit up and running properly. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
If you issue persists, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143550315. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad