Customer Ratings & Reviews
- Model:
- ME19R7041FT
- SKU:
- 6358116
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, size, design, and installation of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook. Many appreciate its performance, appearance, quiet operation, and the value for the price. However, some users have reported issues with the timer, heating functionality, and the door. A few also mentioned challenges with button quality and the clarity of the instructions.
This summary was generated by AI based on customer reviews.
Glad to have you back.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I hope it lasts longer than my recent Samsung microwave. Previous one lasted 1 year and a month. It looks pretty. Does not have a rack like my other one did. Heats up nicely.
I would recommend this to a friendBeautiful.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning the extra features but it is a beautiful addition to my remodeled kitchen!
I would recommend this to a friend- Cons mentioned:Door
Dont buy Samsung
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it les than two years and door will not close cheap locking mechanism.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi lvirS,
We understand how you feel about your microwave. We are here to help you with it.
We would like to speak to you directly to gather details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146670060), to help our team pull up your information.
Have a great day!
^Rodel
Quiet operation!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is super quiet. Love the interior-much better quality than my last microwave.
I would recommend this to a friendNot thrilled with the controls, nice unit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Normally Samsung has intuitive controls, all my previous microwaves had the 1 minute fast start, not this one. Why would you leave that out? The unit is nice, quality is good.
I would recommend this to a friendPoor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttuns should light up in dark so i can see what to push, instead of turning kitchen light on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We realize it's challenging to find your way around a dark kitchen when the microwave doesn't have a light button. Feedback like yours matters to us since our goal is for our customers to feel that they have the most amazing experiences while using our products.
Thank you for choosing Samsung and have a great day!
^Rainly
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not what I expected very low light can’t see the controls!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your feedback is very important to us, Boss. Thank you for sharing. ^Jecca
- Pros mentioned:Ease of use
NICE MICROWAVE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY NICE MICROWAVE. EASY TO OPERATE WITH MANY FEATURES.
I would recommend this to a friend don't buy at Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't even return it after a day of delivery. I've been trying to return this item which show in my account as returned yet is seating in my leaving room, same as everything else i bought with this package and when i try to return the item it says that they can't do the transaction because it shows as already being returned yet they haven't returned the money and I'm sure if in the future I need the warranty for the items i keep they probably won't honor it since it shows as being return already
No, I would not recommend this to a friendPick something else.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pick something else. Nothing sets this $300 unit apart from the $99 units. Most Annoying - there is no one-button quick start option or an option to preset cooking times. You have to enter the time and press the start button EVERY time. #annoying
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Denise,
Congratulations on your new Samsung Microwave and thank you for your review. Your unit does have some special features that are located in the user manual that I think you will enjoy. See link below:
https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
We are excited to be your choice for your newest addition to your kitchen and welcome you to our family. Thank you for choosing Samsung. ^Brad
- Cons mentioned:Heating
Lasted 1 month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 1 Month. It would not even warm a cup of water.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertcM,
We know how you feel about your microwave not functioning the way it should. We're here to help you.
Here is a link to help you with the microwave that is not heating food properly.
The Samsung microwave is not heating up or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146913903) to help our team pull up your information when you message us.
Thank you.
-Kimberly
- Cons mentioned:Heating
Stopped Working After 28 Days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, it has been less than a month and this piece of crap stopped working. It runs but it no longer actually warms anything. I hope hope hope Best Buy will let me exchange this defective product. Don’t buy it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BadgergirlMadcity! It's possible the microwave may have just accidentally been put into "demo mode". This link (https://bit.ly/31PCihg) can walk you through how to check for this, and any other possible causes of your microwave not heating. ^Jecca
It’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s smaller than my old one but I’m not sure how I like this one just yet because it’s already making noises with the fan? I’m still trying to contact Best Buy about switching this in for another or a differ one . Plus I haven’t figured how to set the time yet?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Linco! I'd like to help with this. I have this link (https://bit.ly/2GM8v0A) that has information on microwave noises. ^Jecca
Its a microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but touch screen takes a major touch to turn on
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Markel,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as the touchpad takes time to turn on. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001961/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144543985.
-Noraina
Installation required Two (2) attempts!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The appliance is good, but the $140 installation was UNACCEPTABLE. It required 2 visits. The first by untrained/poorly trained installers. The two guys damaged our new range and shredded our shelf above the microwave. The manger finally expertly installed the microwave on the 2nd visit. However, the manager’s promise to call the next day to repair the shelf damaged never materialized. Very much disappointing for BestBuy after buying appliances from the store for decades!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144645060.
-Noraina
Unable to use it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy gave us the item wrapped and we didn't open it because we were in the process of remodeling our kitchen. All was done and we were to install it when we realize they did not gave us the part that goes at the top to install it. When we contact their customer service we were told we were out of the 15 day policy do they couldnt do anything to call the store. Well idk if its due to Covid-19 but no one answers. So here we are we an oven we can't install. Thanks bestbuy!
No, I would not recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, some cool features. Matches my stove great.
I would recommend this to a friendExhaust not working properly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The exhaust is only pulling from one side. Condensation is forming on the other side. Concerned that it will drip into a hot pan with oil and cause a fire. I am getting another one and will update the review once I can evaluate it.
No, I would not recommend this to a friendFilING A BBB AND FEDERAL TRADE REPORT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am filing a BBB REPORT & FEDERAL TRADE REPORT THIS WEEKEND . I removed the shipping cardboard inside the microwave like apparently many many others. It is NOT to be removed after talking with Samsung for 2 days and 3 hours. There is nothing in the instruction book that gives a clue to the cardboard. I haven’t used my new microwave but Samsung will let me pay a service person to buy and re-install the cardboard at a unrevealed price! Could it get any sadder? They know people do this but don’t tell them so the warranty is void. I’m stuck this time but SAMSUNG WILL NEVER GET MY BUSINESS AGAIN . TERRIBLE EXPERIENCE OVER a dumb microwave.
No, I would not recommend this to a friendOlder models BETTER!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch pad is so stiff it is a challenge to operate! To set the clock after a power outage took two computer gurus to get that conquered!!The instruction paper was NO help!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for bringing this to our attention. Our sincere apologies that you encountered difficulties setting up the clock and operating the touch panel. I completely understand your frustration.
To help you with this, I am providing these links below to guide you on the issue.
Here is a link regarding the Microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Another is information about Setting the time on your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00087028/
You may also check out the User's Manual on page 10 about "Setting the time":
https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144800517
Thank you for choosing Samsung. Have a great day!
^Chrystel