Customer Ratings & Reviews
- Model:
- ME19R7041FT
- SKU:
- 6358116
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, size, design, and installation of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook. Many appreciate its performance, appearance, quiet operation, and the value for the price. However, some users have reported issues with the timer, heating functionality, and the door. A few also mentioned challenges with button quality and the clarity of the instructions.
This summary was generated by AI based on customer reviews.
Piece of Junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave stopped working 14 months after purchase. It now makes a loud noise and does not heat food at all. Best Buy refused to help and referred me to Samsung who have now told me a repair would not be covered after 12 months. Horrible product and even worse experience with Best Buy and Samsung. Buy from your local appliance store, not Best Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Steve,
Thank you for bringing this to our attention. I understand you're having issues with your microwave as it stopped working after 14 months of use, makes a loud noise, and does not heat at all. On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. We are always here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to guide you if your microwave is making unusual noises.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME19R7041FS/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144617711.
-Noraina
Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance itself gets 5 stars The samsung spec has microwave at 17 inches in height. The cabinets were adjusted accordingly Installation rating gets a 3. The bracket was not straight. I asked that it lowered to minimize gap left because of the incorrect specs. They did not I had to call the cabinet installer had to reinstall to correct the issue.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144618637.
-Noraina
Great microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement microwave for a naïve teenager that all of a sudden forgot how to cook using one of these. Wish I could write a review on them.
I would recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is very tinny. Light does not light up for use. I am returning & exchanging for another
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kim1.
Thank you for choosing Samsung for your microwave. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Magnetron broke down before 2 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in less than 2 years - magnetron had broken. The tag with model and serial number on the microwave had faded away and disappeared - so service tech said that Samsung will not cover any repairs - though we had the receipts from Best Buy, Very disappointed by Samsung service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Your experience matters to us! We appreciate you sharing your experience with your microwave.
Please click the link for the warranty details and coverage:
https://www.samsung.com/us/support/service/warranty/ME19R7041FS/AA
We would like to inquire further about your unit to assist you better.
Please feel free to get back to us via the following options for further assistance:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number 1144970715 to help our team pull up your information.
Have a great day.
^Chrystel
Nice microwave with a lot of options.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice microwave. The power level is great and all of the presets work perfectly. Comes with different mounting and venting options all in the box. Can't complain one bit.
I would recommend this to a friendHome owner
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase on Sept. 27, 2022 in February 2023 having problems with the microwave not heating every time. In other words wrks sometimes. Technician from Samsung have replace parts and today 2/16/23 the microwave still not working properly. Going to call again and make another request.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for raising this; let's assist you, ThurmonL. We recommend checking out the links below to get your microwave working.
When a microwave isn't starting or heating, the most common reason is because it is in Demo mode. Please check these links for details.
Samsung microwave is not working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
How to fix range and microwave problems | Samsung US
https://www.youtube.com/watch?v=N064z8CQ8XA
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145462452) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Broke in 3 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed on Jan 5. Broke on Mar 15. The warranty is parts only. So have to pay someone to 1) unmount, then 2) remount a week later. That costs more than a new unit costs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand your disappointment with your microwave. To assist you is all we wanted.
We'd love to speak with you directly to offer help and determine how we can best serve you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146973156) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Wrong item delivered.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wrong microwave was delivered. This is not a complaint regarding the delivery team, but the store personnel for sending the incorrect replacement item and wasting time for both parties.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the feeling of receiving the wrong product.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you in getting the correct unit. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Bought it to replace 2012 Samsung microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same functions as the Samsung microwave purchased in 2013. To be completely honest I would have not purchased another Samsung appliance due to the issues I have had with the all of the appliances bought as a package in 2013. I have had issues with all of them and the only reason I purchased this as a replacement was so it somewhat matched what I currently have. I loved the look of the products but would never suggest it to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for letting us know how you feel about these products. Samsung appreciates your opinions. ^Jecca
Low Power
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this Microwave a month ago, very disappointed shopping for a new one and will throw this one in the garbage. Skeptical of Samsungs ability to make a microwave. Takes twice the amount if time to heat ip snd cook as prior 1109W Microwave we replaced. No need to worry about over ooking! Look Elsewhere
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RobR,
Thank you for reaching out. We appreciate your Samsung microwave takes twice the amount of time to heat up and cook. We apologize for the inconvenience and will gladly look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung oven has a temperature issue.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Below is a link to the guide about calibrating your oven's temperature for reference.
https://www.samsung.com/us/support/answer/ANS00049012/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME19R7041FS/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144809144
Thank you!
-Angelica
Microwave Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave looked really nice in my kitchen great buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and leaving us a review for your Samsung microwave. We are glad to know that you like your microwave and it fits your kitchen. You made an excellent choice for your home and we are glad you're happy with your microwave.
For your future reference, you may visit this link https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number 1144567776.
-Noraina
Broken microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had 2 months and the quick 30 second on makes microwave turn on but foesnt cook
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dent,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared a Samsung link below that will help with your concerns with the microwave.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Ten (10) Years Magnetron Part (Part Only).
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME19R7041FS/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144561776
Leo
Avoid!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after just after 1 year, and Samsung wouldn’t do anything to help. Avoid Samsung appliances at all cost!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the frustration of having an appliance that quit working, Patrick. Let us assist.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave is not working. Turn to page 23.
https://downloadcenter.samsung.com/content/UM/202309/20230915151328185/O_ME4000R_ME19R7041FS_AA_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147374061) to help our team pull up your information when you message us.
Thank you.
-Angelica
Short lifespan
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Magnetron bit the dust in under two years. Had to replace the whole thing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MConnally,
Thank you for bringing this to our attention. I see you have some concerns with the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black stainless steel. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
All microwaves have a magnetron cover, although the appearance will vary between models. On many Samsung microwaves, the magnetron cover may look like a piece of cardboard, and you might wonder why it's there. Some models may also see a plastic film on the microwave's door. This guide will explain which items you can remove and which ones you can't. Please see the link for more details.
Plastic film or cardboard inside Samsung microwave https://www.samsung.com/us/support/troubleshooting/TSG01110342/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME19R7041FG/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144752328
Have a great day.
^Charles
Microwave I like one that's very quiet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's very loud when you cook something I like it very quiet
No, I would not recommend this to a friendSamsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really very impressed. Very loud and noisy. would not hurt to have a little brighter inside light. The touchpad is not very sensitive, have trouble finding the right spot and need to push harder than expected. It would be nice to have had it operational in the store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your satisfaction with the microwave matters to us, LarryL. Keeping your unit working as it should is essential.
Microwaves make all kinds of sounds while running. Most of these are normal. Food and other material in the microwave are typically the sounds you're hearing. Learn more from these details.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
The panel may not be responding because it is not detecting your fingers. Kindly check out this video about the "Best ways to clean your microwave":
https://www.youtube.com/watch?v=hCsRi0XC_zQ
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145310282, to help our team pull up your information.
Have a great day!
^Chrystel
Works well. Slightly difference than in pictures.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Only complaint is that it shows finger prints easily. Shinier than the pictures demonstrate.
I would recommend this to a friendBad experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged for this even though I did not buy it. I had to go back to store and get my charge reversed. Has been a bad experience with best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Not what they use to be
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No manual includes the dark color interior doesn’t go well with the stainless steel exterior
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Issa. Here's an online manual for this Samsung microwave (https://bit.ly/3zAxcmG) We certainly apologize that one wasn't originally included. Thanks for choosing Samsung! ^Ty