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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3539 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook, particularly its ease of use and overall performance. Many appreciate its design, size, and quiet operation. However, some customers have expressed concerns regarding the timer, heating capabilities, door quality, button responsiveness, and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 3,539 reviews
  • Pros mentioned:
    Size

    Rated 2 out of 5 stars

    Defective

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up this 1.9 cu ft over the range microwave on 6/15/2020 in Philadelphia, none of the stores in S. Jersey carried this product including Home Depot & Lowes, earliest avail is in July. I had installed one 10 yrs ago, now I also watched Youtube video to confirm with the mftr install instructions. Follow every steps, drilled 2 holes through the cabinet on top & mounted the hanging bar properly on the wall. With difficulties, my petite wife assisted me to lift the microwave onto the bar. Screw the right side long screw into the microwave & it went smoothly but the left one only went halfway & could not go further. Something was blocking it. This was after 4 hrs of careful planning & hard labor. Now, leave the microwave onto the bar. Test it & it works. Recommend to try the screws prior to putting up. Will update once I get response fr Best Buy or Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the functionality and the price. Best Buy has great deals too

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good value, easy install

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replaced old kenmore microwave perfectly - matching other appliances - for a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very nice microwave and easy to use. I love the black interior because it does not show the mess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Over the range microwave in black stainless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for an over the range microwave in black stainless steel to match the decor I have going on in my kitchen. This fits the bill and at a good price!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microwave and install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job and microwave for the price. Would like to purchase another

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but a little different.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave works well and has a good variety of "pre-set" heating programs. The control panel is a little unusual in that there are no "auto-run" programs - meaning that if you punch "1" and then Start, rather than getting a minute of heating, you only get one second. It is also a bit loud.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good microwave with a high vent that really takes up the steam, etc from the stove top. Easy to use and program and very adaptable. Consistent cooking of items.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Nice microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attractive over the stove microwave. Easy to install. Works well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Stove

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing works perfect so easy to clean differently would recommend to friends and family

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Looks great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sleek lines Easy to read screen Microwave is very roomy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nothing special

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You cannot use the microwave at the same time as the timer. I cook multiple things at once. The microwave our builder installed could do both. I have not noticed any additional issues thus far. I opted for the cheaper Samsung microwave because I did not think we needed so many additional features but now I know I made a mistake.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and fit in perfectly over the stove and great price

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am VERY UNHAPPY with this microwave. It supposed to be fingerprint resistant, but it is NOT. We did not even use it yet and it looks like it was in use for a week. The quality of the display is questionable too. I am afraid that after a few months of use it will crack. When you turn fan on at the highest speed #4, the whole kitchen shakes, at #3 it is not much better…., even at #2, we had to raise voices just to hear each other. Speed #1 is not as noisy, but it does not pull much air out. The instructions that came with this appliance were incorrect. It said to “Use Control Setup to change mode”, the kicker is that there is NO Control Setup button. I had to google for instructions on how to change time. But the biggest concern I have is that the door NOT aligned. It looks AWFUL!!!! -see picture--

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are sorry to hear that you are dissatisfied with your appliance. We are continually improving our products and your feedback is vital to that process. I am including a helpful troubleshooting guide to support your concerns on the noise (https://bit.ly/3djQQKn). In addition, I am including a helpful link to assist you with keeping your microwave looking flawless (https://bit.ly/3sAIO6t). If you have any further questions or concerns, please reach out to our support team on Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. When you contact us please be sure to include ticket number (1143133290) to help us pull up your information. We thank you for choosing Samsung. ^Lena Samsung

  • Rated 5 out of 5 stars

    Samsung microwave

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! But we have only had it for a week. My husband and I installed this microwave and it wasn’t horrible to install. As of right now my only complaint is the stupid little bit of instructions they give with the new product. After install we were trying to set the clock and going by the instructions it wasn’t working. So my husband looked it up on google and the instructions he found were completely different than the instructions that came with the product. He went and tried to set the clock with the instructions he found and it worked perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this microwave. Easy to use and powerful enough for any job. Easy to clean. I would definitely recommend this microwave

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Samsung is a nice microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turns out mounting system was so similar to old GE that we reused the bracket, greatly simplifying installation. Microwave also seems to work very well and looks good too.

    I would recommend this to a friend
  • Cons mentioned:
    Timer

    Rated 5 out of 5 stars

    Nice microwave for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My older Samsung died replaced with this one. Only thing there’s no manual and took a minute to figure out how to set clock just hold down the clock on the power level and boom time

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Bobbi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice and easy to use. I like the express buttons on my old microwave. But this one looks really nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the money. Looks really nice over range we also purchased

    I would recommend this to a friend