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Customer reviews

Rating 4.3 out of 5 stars with 3539 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook, particularly its ease of use and overall performance. Many appreciate its design, size, and quiet operation. However, some customers have expressed concerns regarding the timer, heating capabilities, door quality, button responsiveness, and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 3,539 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, easy to install and easy to clean.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Adequate microwave, a bit short on menu options.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes longer to heat things on high setting than previous microwave even though wattage is equivalent (seems true of many newer microwaves). Does not have some of the convenient features on the menu options that we would like, such as number of reheat categories (only 3), softening butter or chocolate, etc. This is difficult to assess in the store without power to the microwaves. Took numerous tries to set the clock, not intuitive. Can't have timer running in background while using microwave for something else. OK as a slightly above basic microwave.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Doug. Thank you for leaving a review of your Samsung microwave. This information will help us improve the quality of our appliances overall Samsung experience for everyone! ^Ty Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Top pick!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good product! It is very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great and looks good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall easy to install and has been working with no issues

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      So happy to hear that you love your new microwave. Welcome to the Samsung experience. Happy Cooking! ^Cat Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and simple purchase and very easy installation!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great replacement...I love the no fingerprints.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    upgraded microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As we continue to replace kitchen appliances, we continue to upgrade to Samsung. We have been pleased with the brand and this purchase fits with the others. While we have to learn the differences, so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this microwave!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this microwave! It is easy to use and is spacious!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. This is a repeat purchase for us (albeit 8 years later). Love the dark grey stainless steel. The delivery crew were quick and efficient, if a little bit standoffish.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave works fine except the inside is blue which is odd. Otherwise no issues at this time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Reliable OTR microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and sleek looking. Large interior space.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    works well

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy. This product does the job very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Update

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updated a nonfunctional unit in our house. Looks great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just not right

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price of this microwave it should at least keep time on the clock. The tech was here twice and even replaced keypad and the clock keeps loosing time. The keypad is just not right and oh well too bad! Shame on Samsung for making this keypad not work for the clock old one was much easier and clock kept time all the time

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Linda D,

      We understand the disappointment of still having an issue with the buttons on your microwave. Let us assist you.

      We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146878331, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 4 out of 5 stars

    A Beast!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big and beautiful. I like the black features and inside, which I think will hide the splatters. My one complaint is that the touchpad shows fingerprints.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, easy installation with good instructions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product for a very nice price. Does it job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying my new microwave. I bought the exact same microwave at Lowe’s then went to order a new upright deep freezer, which they weren’t taking new orders for. Went across the street to Bestbuy and found the exact same microwave $100. Cheaper! Bought it and went back to Lowe’s and cancelled my order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the silver microwave before. When replacing it we had no doubt about getting the same one. This time we got the black one. It is a great microwave with a fantastic fan. I would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install would recommend this to my friends

    I would recommend this to a friend