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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3539 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook, particularly its ease of use and overall performance. Many appreciate its design, size, and quiet operation. However, some customers have expressed concerns regarding the timer, heating capabilities, door quality, button responsiveness, and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 3,539 reviews
  • Rated 5 out of 5 stars

    Buy it!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can’t go wrong with BESTBUY it even gets better when you’re a plus member. Spacious and great quality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just the right size

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the convenience of all options. But when lights went out. I found nothing that said how to reset the clock. Finally found the answer by reading reviews.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work good. The filter underneath seems to fall out rather easy or maybe it wasn’t installed right. It fell out when after the door was closed a few times.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samaung Microwave

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this microwave in December 2022, and we absolutely love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with our new microwave. I preferred one without all sorts of "bells and whistles". Works well, quiet and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    Definitely not perfect microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is good due to the large size. However, the glass rotating plate moves off the holder.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Betty1979, I know how frustrating it can be when you purchase an appliance and it does not meet your expectations. We are here to assist you with any questions or concerns that you may have with your appliance. I am including a link to a helpful troubleshooting guide to support your concerns on the turntable (https://bit.ly/3vv5y9Y). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143807941) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena Samsung

  • Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Has worked well thus far. I love all Samsung and this does not disappoint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can only say "what a beaut" !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this over-range microwave for a studio apt I'm renting to a Millennial couple. They are both talented cooks so they use microwave to (i) warm up their dishes prepared elsewhere, and (ii) heat their teas and other beverages. They love the microwave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, looks great. Got this a long with other Samsung appliances and no complaints at all. Delivery people were very nice too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good experience overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave replaced a similar one that had worn out. Best Buy service , delivery and installation were great. Glad to have a working microwave again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much better than the GE it replaced

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great, purchased mostly because we had to make quick decision as replacement from a 2 year old GE which died and it was 1/2 of the cost and fit the same dimensions/fittings. Works wonderfully and does all it should.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello! We're glad to hear that this Samsung microwave was a great fit for you! ^Ty Samsung

  • Rated 4 out of 5 stars

    no2samsung

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It matches the other items. Control buttons are less convenient then the previous cheaper model. Don't buy it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    ms

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to go along with the Samsung range - it is easy to use and performance is great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought that this device was WIFI enabled but it is not. A really good Microwave but lacks a one touch quick cook.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice device! only thing we dont like is that the buttons dont light up unless its in the manual elsewhere. works great no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice microwave. Easy to install. Quality seems much better than the GE it replaced. Only downside is the user manual. It appears to be a generic manual for Samsung microwaves. The instructions for use don’t match the microwave buttons.

    I would recommend this to a friend
  • Cons mentioned:
    Instructions

    Rated 3 out of 5 stars

    Horrible instructions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible instructions, somebody at Samsung doesn’t want to take the time

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for leaving us a review about your overall experience with your Samsung microwave, zigarlover. We'll be glad to look into this for you.

      To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.

      Thank you!

      -Angelica Samsung

  • Rated 4 out of 5 stars

    Good microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as well as most microwaves. It was extremely hard to figure out how to set the time without the manual, which I could not find.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a suite for a rehab project. Came with cracked glass on the light source. Can't attest to functionality since it was never used prior to the sale.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product! Shame on you Samsung

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave didn’t make it 2 years. With everyday use the microwave became brittle and started cracking all over. The handle crumbled away and the front started cracking.

    No, I would not recommend this to a friend