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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3539 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook, particularly its ease of use and overall performance. Many appreciate its design, size, and quiet operation. However, some customers have expressed concerns regarding the timer, heating capabilities, door quality, button responsiveness, and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 104 Showing 2,061-2,080 of 3,539 reviews
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good but not great. Thought it would have warmed food up faster but I was wrong. Over all it is nice and does what I need it to.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung needs to work on user friendliness of the microwave.. Few basic things are missing - ex: quick heat (30 seconds).. Other

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very powerful, but popcorn burns

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave and very good heat. It provides very good heat. Good for all types of food but somehow popcorns always tend to burn a little thus I started to stop just 7 seconds before the sensor stops it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    micro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you read the manual, smooth sailing. Does what is needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent oven!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent oven! Replacement oven for another brand, so as long as you have the existing ducking in, it fits great. There are very vague instructions on how to adjust the time. Found out how on the internet.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    defective microwave

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked well for about 2 weeks, I placed a single Potato in the microwave for 6 minutes. 3 minutes in the machine turned it self off and lost power. I thought I had blown a fuse. When all breakers were checked and confirmed good I returned to microwave and verified that it was still plugged into outlet. It was. I returned to kitchen about 30 minutes later to find the time had come back on and the microwave worked again. 4 days ago the microwave started to make an incredible loud "vibrating noise". I called best buy to complain and the salesperson immediately set up free delivery of a replacement microwave. We will see how this one works.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We can't even imagine what you have gone through with this microwave. We will provide you with the best assistance we can offer.

      While waiting for the replacement microwave, we recommend checking the resources below for steps to do when the microwave is making noise. Kindly click on the embedded words for more details.

      Samsung microwave is making unusual noises:
      https://www.samsung.com/us/support/troubleshooting/TSG01001968/

      If you want to know the status of the replacement, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      ^Rodel Samsung

  • Rated 4 out of 5 stars

    Samsung microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave and ventilation combo works great. Stainless steel looks good and doesn’t collect fingerprints.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello LGdryer! Thanks for your review! ^Ty Samsung

  • Rated 4 out of 5 stars

    Solid choice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought it based on price and depth (we needed it to clear 15” deep cabinets). Big interior. No frills but wasn’t priced for frills

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been perfect so far. Mine stopped working so went in with my old model and the sales guy helped me get the same one just newer model so it fit in the spot like a glove. A bit noisy but overall great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this microwave. It’s very easy to use. It has several preset options and of course you can do your own time. The clock shows both AM and PM time. I highly recommend this product.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello! Thanks for sharing your Samsung microwave experience with us! ^Ty Samsung

  • Rated 5 out of 5 stars

    Super happy with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and looks really good. Cooking power is powerful and it has a lot of good functions. Little bit of a learning curve figuring out how to adjust the clock but other than that it’s great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the closest choice to the previous Microwave I am satisfied with my choice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good microwave for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only bad thing so far, the vents really don't work. Had to open up the microwave and tape up a lot of open spaces to make it work better

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave it has more different functions than you can figure out ... popcorn setting works excellent and gets food hot very quick

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality microwave. I like the sensor cooking.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but not as fast at heating as our former Samsung microwave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good investment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and not heavy at all , I had microwave it was very heavy to carry on .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave was exactly as I expected. Everything functioned properly as described

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came and put it in they did a great job. They worked together good and fast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good microwave for the cost. The black panel on the front blends in well with our other appliances.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Dave, I am glad to see that you and your family are loving this Samsung Microwave. We welcome you and your family to our Samsung family. Thank you for choosing Samsung in your home. ^Brad Samsung