Customer Ratings & Reviews
- Model:
- ME19R7041FW
- SKU:
- 6358148
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers enjoy the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook, particularly its ease of use and overall performance. Many appreciate its design, size, and quiet operation. However, some customers have expressed concerns regarding the timer, heating capabilities, door quality, button responsiveness, and clarity of instructions.
This summary was generated by AI based on customer reviews.
smooth purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.n/a This was a successful purchase. I needed a over the rage microwave to replace my old unit.
I would recommend this to a friendSamsung microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter and she loves it. Matches her other appliances nicely.
I would recommend this to a friendHandle broke many plastic parts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Handle was loose then broke. , many plastic parts like toy
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidM, we understand how you feel about the microwave door handle. Allow us to help.
To check the availability and compatibility of your microwave's door handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147193551) to help our team pull up your information.
Have a great day.
^Camille
Great Product and nice service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great and the installer was very nice and professional
I would recommend this to a friendBrand response from Samsung
Posted .Hello! Thanks for your review and being a Samsung customer! ^Ty
Exactly how it was described
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it exactly how it was described. Hjjhhhvghhjj
I would recommend this to a friendMatches existing oven range perfectly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the perfect match for our electric oven range. It has simple control panel for easy use.
I would recommend this to a friendGets the job done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality not as great as our old whirlpool microwave but it does what it’s supposed to, the door is a bit loud when shutting
I would recommend this to a friendBrand response from Samsung
Posted .Hello Sarah,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it's loud when shutting. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to guide you on the issue.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/MS19M8000AS/AA for the warranty coverage of your product. You can also check this link https://www.samsungparts.com/Default.aspx if you want to purchase parts for your microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144595956.
-Noraina
Great microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remodeled my kitchen and this made it look so much fancier, works great and the fan is really strong
I would recommend this to a friendBrand response from Samsung
Posted .That's great to hear, Pman! It's awesome that you're so happy with the microwave. ^Jecca
temperamental buttons
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, but you have to hit buttons just right for them to work
No, I would not recommend this to a friendBrand response from Samsung
Posted .StephenS, we want you to enjoy using the microwave. Allow us to help.
Here is a link for steps on what needs to be done if your control panel is unresponsive.
Microwave control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Please see page 20 under the "Cleaning the control panel" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202309/20230915151328185/O_ME4000R_ME19R7041FS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147139939) to help our team pull up your information.
Have a great day.
^Camille
Great Appliance Package!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Appliance Package. Good quality and great product.
I would recommend this to a friendGreat replacement for broken microwave.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great, easy install. Only missing the quick time microwave buttons.
I would recommend this to a friendMr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, this is the third one I have purchased
I would recommend this to a friendGreat!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and has great features. Would recommend the full Samsung set!
I would recommend this to a friendWorks as Described
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good, the housing isn’t the sturdiest and dents easy. No issues otherwise.
I would recommend this to a friendGreat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it. It works great and the fan is strong.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great.......................................
I would recommend this to a friendIt works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy that it works. It wasn’t deep enough but we rigged it to a 2x4 in the back so it works.
I would recommend this to a friend2nd time was a charm
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one was badly damaged. Looked like it roled down a hill. So far so good with the replacement. 3-stars because of the poor quality control of whoever packed the first one at the factory.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we appreciate you taking time out of your busy schedule to leave us this feedback. You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143811043) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Looks great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works perfectly and heats food up quickly. Love the black stainless color.
I would recommend this to a friendOver the range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great over range microwave, easy install. Easy precook settings and user friendly.
I would recommend this to a friend
