Customer Ratings & Reviews
- Model:
- ME19R7041FW
- SKU:
- 6358148
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers enjoy the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook, particularly its ease of use and overall performance. Many appreciate its design, size, and quiet operation. However, some customers have expressed concerns regarding the timer, heating capabilities, door quality, button responsiveness, and clarity of instructions.
This summary was generated by AI based on customer reviews.
Samsung works well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.samsung is a good brand and it's good microwave. Works just as promoted and fits well as intended.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, Hollywood2557! Thanks for your review! ^Ty
Microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and the looks are a great match to my kitchen.
I would recommend this to a friendMicrowave Quality Issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave lasted 13 months and then completely quit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142972038. We thank you for being a part of the Samsung family. ^Brad
Very limited out of warranty support available
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best microwave. The food sensor died after 14 months and out of warranty. I replaced it myself. Could Not get any out of warranty service in my town. They recommended junking the micro wave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi jkuchtaofmi,
Thank you for your honest feedback, and we hope you are in good health. We are saddened that the out-of-warranty support isn't at par with your standards. Your feedback helps us understand where we can take steps to improve our product and service.
We try our best to get as many Authorized Service Centers to cover the entire country. Please bear with us as we get towards achieving this goal.
Please feel free to communicate with us through the channels below if needed.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144739572
Leo
Not reliable - Replaced the unit twice already
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model keeps breaking down. Had the microwave for 2 years, and it had a lot of problems. We already replaced the item twice, and the new item broke down again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want you to have a better experience with your Samsung microwave. We'll be glad to look into this for you.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Lemon of a Microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When not in use it overheats itself and the fan turns on and won't shut off. Worst microwave I've ever bought. Do not recommend. Find something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's have your microwave examined and maximize its performance, Colin C.
This link below will further discuss the details of causing the vent fan to turn on automatically.
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#microwave-vent-fan-turns-on-automatically
We would like to speak to you directly about your microwave for inspection and have it fixed.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145829849, to help our team pull up your information.
Have a great day!
^Chrystel
samsung junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was poorly made. The sheet metal was thin and when you install it with the 2 anchor bolts, the frame sagged. The unit just felt cheap, so we returned it. I was surprised that a name brand would be so crappy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Samsung Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, don't hesitate to contact the Samsung customer service department at Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) H.24 Hours a Day can answer your question or transfer you to your local store to answer your specific concern.
Reference number:
1144965034
^ ^Ross
Nice Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice microwave. Nice and simple. Love the inside of this microwave
I would recommend this to a friendgood product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good product no issue. .
I would recommend this to a friendKEY PAD disfunctional!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.KeyPad buttons I have to push very hard 3 or 4 times. Very disappointed . Don't buy this model. I hope to have it replaced ASAP
No, I would not recommend this to a friendLowest cost sensor microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought because of the brand name and low cost. It's worked great so far for the last month.
I would recommend this to a friendwould not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Key pad was defective didn't work and if you opened the door slightly the microwave would turn on!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rose C,
We understand that your situation isn't ideal and we are here to help wherever we can.
I have shared a Samsung link below that will help with your control panel experience.
Microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
In addition, whether the door is slightly opened or closed all the way and the microwave operates this is associated with the door's latch. Please visit the shared Samsung link below for your microwave power-related experience.
Microwave turns on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#microwave-starts-by-itself-with-no-interaction
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146724008 to help our team pull up your information.
Leo
Mrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dilly and friend did a good install and we are happy with the new microwave!
I would recommend this to a friendSamsun microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. No concerns. Happy to have a fully functioning and intact new microwave!
I would recommend this to a friendOur New Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are really enjoying this new microwave. I also appreciated where it was assembled.
No, I would not recommend this to a friendAwesome product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Totally recommend it to everyone looking for one.. My family loves it..
I would recommend this to a friendJunk
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If we do a lot of heating/cooking it stops the heating function. It has to set 30 mins before it comes back functions. Bought it in Nov ans it malfuntiined for Christmas lunch
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Wooo,
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared a Samsung link below that can help with your concerns with the microwave.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Ten (10) Years Magnetron Part (Part Only).
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME19R7041FS/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144570911
Leo
Let down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product came missing parts, dented, metal pulling away from the unit, the door is not aligned, and it squeaks. I contacted Samsung, and there’s nothing they can do. Glad to see they stand behind their products.
No, I would not recommend this to a friendSamsung - 1.9 Cu. Ft. Over-the-Range Microwave wit
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy again or recommend it. It makes a rattling noise when in use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your cooking convenience matters to us. Let's take care of this, ChristinaS.
To help rectify the rattling noise coming from the microwave, we recommend following the troubleshooting guide below. Also, please click on the embedded link for additional help.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146940259, to help our team pull up your information.
Have a great day!
^Chrystel
Don't waste your money.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. After owning for less than 6 months, when you pull on the door the microwave starts. Also, no adjustment to make the door level with the microwave-it's off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Microwave. I would love to make sure you are getting the best performance from your machine. Here is a link that provide you with a Certified Samsung Technician that will be able to resolve these problems. See link below:
https://www.samsung.com/us/support/service/locations/
Thank you for choosing Samsung. ^Brad
