Customer Ratings & Reviews
- Model:
- ME19R7041FW
- SKU:
- 6358148
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers enjoy the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook, particularly its ease of use and overall performance. Many appreciate its design, size, and quiet operation. However, some customers have expressed concerns regarding the timer, heating capabilities, door quality, button responsiveness, and clarity of instructions.
This summary was generated by AI based on customer reviews.
It’s the newest technology work in grades is insul
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the newest technology work in grades is insulation
I would recommend this to a friendMy Kitchen Helper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new Samsung over the range microwave is a welcome addition to my kitchen.
I would recommend this to a friendBest microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional appliance, Great customer service. Would definitely recommend
I would recommend this to a friendInstalled Damaged Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My microwave was installed damaged. I have called, and visited Best Buy on several occasions and today is 6/25 and I still have yet to have my microwave replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144647686
Have a great day.
Melardo
template was off
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.measure twice maybe three time before installing. template was off. way off.. this was the most frustrating install in my life.. if you own a different brand the brackets are different be forewarned and take the time to measure.
No, I would not recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave. Love the color, tuscan. I recommend this product.
I would recommend this to a friendA lot of room and power
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price works well. My favorite selling point is the internal space.
I would recommend this to a friendPurchased in March, delivered in May
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Name plate is misaligned. The unit sounds broken. I called Best Buy on the 20th day of my new appliance only to be told 15 day return policy. Trash
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello John,
Thank you for reaching out. We appreciate you informing us that your Samsung microwave's name plate is misaligned and sounds broken. We apologize for the inconvenience the issue has caused you, especially with the retailer's return policy. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung microwave makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME19R7041FS/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144649062
Thank you, and stay safe!
-Angelica
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great quality product worth the cost value
I would recommend this to a friendA waste of money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money. Stopped working after only a month and a half. Couldn’t take it back to Best Buy because it was 35 days and dealing with samsung is a nightmare. Very disappointed with this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142643805. We thank you for being a part of the Samsung family. ^Brad
Already broken of course outside of warranty
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door stopped working after 2 years. Terrible product. Confusing to set clock, and use anything besides 30sec button
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We are happy to see you posting a review.
Always ensure that the door seals are clean and the door closes properly. Do not use the oven if it is damaged in particular, if the door or door seals are damaged.
You can check the steps on cleaning the door and door seals on the model's user manual link below on page 20 and page 21 about storing and repairing your microwave oven. On page 10 you can check the steps for setting the time and kitchen timer button.
Here's the user manual link: https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
You can also check the related link below.
How to cook in your Samsung microwave.
https://www.samsung.com/us/support/answer/ANS00049159/
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145645103, which will help our team pull up your information.
^Rainly
BEWARE >>> BROKE DOWN LESS THAN 6 MONTH ......
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave broke down less than 6 month, we hardly used it, we never home, we purchase this Item brand new. BEWARE ..... BUY ANOTHER BRAND.... DON'T RECOMMEND IT ..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AlexK, I see you are needing assistance with your new Samsung Microwave and realize you are having some concerns with the machine not working. I would like the opportunity to chat and see how we can improve your experience. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144092563. We thank you for joining our Samsung family. ^Brad
Broke in 14 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one of these on 11/20/2019, and it died 14 months later. I bought another just so I didn’t have to mount a new bracket and drill more holes in my cabinet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Andrew,
Thank you for bringing this to our attention. I understand you're having issues with your microwave as it stopped working after 14 months of use. On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. We are always here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
In case repair or replacement is needed, please check this link https://www.samsung.com/us/support/service/warranty/ME19R7041FS/AA for the warranty coverage of your product. You can also visit this link https://www.samsungparts.com/Default.aspx if you want to purchase parts for your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144617591.
-Noraina
Microware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent work and I love my new microwave over the range
I would recommend this to a friendBrand response from Samsung
Posted .Hello, Sunshine. Thanks for your review and choosing Samsung! ^Ty
Never buy this product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy, only plate Or bowl will heat not food actually. I tried so many ways. Never buy any Samsung product I bought all appliances all are not good . Customer server error never care about customer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
(https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142434259. We thank you for being a part of the Samsung family. ^Brad
Awful experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and installers did not show up on day scheduled and then, totally unannounced, the arrived the next day when no one was home
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your delivery and installation experience with your Samsung microwave.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Unsatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box purchase missing parts. Lesson learned. Never buy an open box anything ever again. Was told there was nothing they could do. Referred to owners manual to order my own replacement parts.
No, I would not recommend this to a friendNow I'm cooking!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderfully and looks sleek! Would recommend to a friend.
I would recommend this to a friendGood purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works great good purchase. I would recommend this item
I would recommend this to a friendQuit heating after 2 uses
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, this microwave quit working after 2 uses. It is currently at the repair shop. I am hoping Best Buy/Samsung stand behind their product if the repair shop cannot fix.
No, I would not recommend this to a friend
