Customer Ratings & Reviews
- Model:
- ME19R7041FW
- SKU:
- 6358148
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers enjoy the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook, particularly its ease of use and overall performance. Many appreciate its design, size, and quiet operation. However, some customers have expressed concerns regarding the timer, heating capabilities, door quality, button responsiveness, and clarity of instructions.
This summary was generated by AI based on customer reviews.
Okay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came dented and have to use a code to reset the clock if power goes out. no quick minute option. Not horrible for price.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us that your Samsung microwave came dented and you have to use a code to reset the clock if power goes out. We apologize for any inconvenience this may have caused you.
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
LASTED 2 YEARS $300 REPAIR
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 2 years then died for no reason. Samsung repairs and a local repair wants $300 to fix it. Motherboard magnetron replacement or something. I’m just going to buy a new NOT SAMSUNG
No, I would not recommend this to a friendIt didn’t last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine broke shortly after the three-year warranty expired. We bought this as a set along with a refrigerator, dishwasher, and a gas stove. I’m not very happy with any of the Samsung appliances, and I won’t be getting them the next time around. 
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to inquire more about what transpires with the microwave, Violet.
We suggest contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Poor Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the microwave for four years. A plastic piece that held a spring that controlled the door latch broke. Samsung charged me $249 to come look at the microwave. The replacement part would cost $450 plus labor. Needless to say I bought a new microwave but definitely not a Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Worst purchase ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute junk! Broken out of the box,was making a clicking noise ending up being a bent fan shroud Blacked out daily would have to unplug and plug back in to get it to work It worked until it didn’t now I’m stuck with a 450$ mistake!!! Never buying Samsung ever
No, I would not recommend this to a friendNot a good microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a good microwave. The microwave rattles, vibrates, and makes a bunch of noise. The overall quality is lacking and feels very cheaply made. I tried to have Samsung repair it - no luck there. Also couldn't return to Best Buy because of their bad return policy. Stuck with a crappy microwave in our newly remodeled kitchen now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mark. We're sorry to hear that you're experiencing terrible noises with your Samsung microwave, here's a link that will help (https://bit.ly/3lzac3y) If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143784601) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Samsung is junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this thing 3 years ago and it seems to have gremlins. It would beep suddenly with 7 seconds on the display with no one around. It also wouldn't power up and I had to un-install it and take it apart to get the internals connected again and wamo-it powered back on. I was not going to get Geek Squad there to just poke it and say, "call the 800#..."
No, I would not recommend this to a friendGreat microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave for my Daughter & son in-law.. They love it.. works well.. mounted easily..
I would recommend this to a friendNot worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave but stopped heating after less than 2 years
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Corina!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black stainless steel. I sincerely apologize for the inconvenience if your Samsung Microwave stopped heating. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Microwave is not Heating or has Stopped Working": https://www.samsung.com/us/support/troubleshooting/TSG01001963/.
I also shared the link about the warranty information of your Samsung Microwave: https://www.samsung.com/us/support/service/warranty/ME19R7041FG/AA.
Your Samsung Microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only).
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144650745
Have a great day.
Melardo
Defective brand new microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If there’s a zero rating I would, Samsung is the worst company for replacing defective brand new products. Technician came fixed it twice but still couldn’t fix it and still wants to try fixing it, why not just replaced it, just wasting lots of time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you sharing your experience with your Samsung microwave. We'll be happy to look into this for you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just stopped heating after purchase 27 months. It was the magnetron. Cost to repair is $200. Will never buy a Samsung appliance again.
No, I would not recommend this to a friendExtremely disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought this microwave from Best Buy’s on 1.20.2019. Exactly 2 years later the heating element died! Just looks good, very disappointed and will never buy this brand again. Also I’ve bought a lot from Best Buy’s. Never realized they’d carry something so substandard.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi thee,
I see you are experiencing issues with your Samsung Microwave and your unit carries a warranty on the Magnetron which could be causing your issue. A Certified Samsung Technician will be able to resolve this issue. See link below:
https://www.samsung.com/us/support/service/locations/
Thank you for choosing Samsung. ^Brad
Nice looking, but our unit came defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking, but our unit came defective; would not head based upon time and some of the other sensor setting not working. We put in a service request and have an appointment to get a new main board installed.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Best buy Client,
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best buy customer service department at Customer Care:
P. (888) 237-8289, H.24 Hours a Day can either answer your question or transfer you to your local store to answer your specific concern.
Reference number:1144626486
^ ^Ross
Needs to be replaced after 2.5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needs to be replaced after 2.5 years. Some magnetic part froze. Was installed without a necessary filter. Don't buy this product
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review about your overall experience with one of our Samsung microwaves, LSca. We want to learn more about what occurs with your Samsung unit.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Broken door
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave door broke in 2022. The warrantee expired in April 2021. I do not recommend this microwave to anyone
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to learn more about what transpires with your Samsung microwave, ElenaR.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Samsung microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im really dissatisfied the door dont close well Only few months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vivian,
We would love to assist you with your appliance. Kindly provide us with more details about the microwave.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146266854) to help our team pull up your information.
Have a great day,
-Ernest-
3 years, not a day more
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 3 years to the day. Will look for a replacement form a different manufacturer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of one of our Samsung microwaves, GeorgetownB. We want to learn more about what happened with your Samsung unit.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Only lasted 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 3 years. Door latch broke so now microwave doesn’t work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Soudy,
Let's get your microwave checked.
If there is any damage, like a broken door latch, do not operate the microwave, and request a service.
While waiting for service, you may refer to this link:
Samsung microwave is not working: https://www.samsung.com/us/support/troubleshooting/TSG01207757/
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145766718, to help our team pull up your information.
Have a great day.
Melardo
Fan Didnt work and over heated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fan wasnt workng and over heated the microwave on the first day. Horrible!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thanks for dropping your review.
Here is a link to "Vent fan is weak on Samsung over-the-range microwave": https://www.samsung.com/us/support/troubleshooting/TSG01202710/
I also shared this link about "Samsung microwave is not working": https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145230720), which will help our team pull up your information.
Have a great day.
Melardo
