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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3539 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook, particularly its ease of use and overall performance. Many appreciate its design, size, and quiet operation. However, some customers have expressed concerns regarding the timer, heating capabilities, door quality, button responsiveness, and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 3,539 reviews
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Good Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size. Make sure you read the setup instructions about the exhust. As of now it seems to live up to its requirements.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the enamel inside! Easy to use great nightlight.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly, sleek look, quiet, big inside,easy to clean

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install clear directions and the appearance is great

    I would recommend this to a friend
  • Cons mentioned:
    Timer

    Rated 3 out of 5 stars

    Husband

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product seems to work well, cook light is a bit dim? also, users unable to over-ride timer to nuke a cup of coffee w/o resetting timer. Our previous Samsung, of which this model is the replacement for, was able to perform both functions simultaneously. Not sure why the change, this is a minor annoyance, overall, we are pleased. the porcelain interior is a nice upgrade, and this may be why the cook light looks dim since the microwave interiors are normally white.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      We appreciate your review of your overall experience with your Samsung microwave. We're here to help.

      The below link is the user manual for your model. See page 55 for a guide on what to do when the light is too dim.
      https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145041765) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and easy to keep clean !Also a very good price!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are happy to hear that you've found the perfect microwave for you and your home, Nana65. ^Lo Samsung

  • Pros mentioned:
    Design, Performance

    Rated 5 out of 5 stars

    Great ptoduct

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great clean ,compact design and product results.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    good appliance!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good microwave! our old one was the older version of this and this one works well! very spacious, has a lot of options so you can customise what you need it to do. I like the dark interior, and the fingerprint resistant stainless steel looks sleek in our kitchen. no complaints or problems so far

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Looks great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what I want it too! Easy install and works well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor user interface.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously owned an almost identical looking Samsung Microwave. I got years of service out it, but recently it began to have some issues with some of the door switches. Being an older machine I decided to replace it rather than fix it. Boy was I surprised, after I actually installed it and tried to set the time on it. They completely changed the interface. While most of the buttons looked very much like to old machines, they (Samsung) overloaded many of the lesser used functions. Now, instead of a dedicated "Clock" button you have no clue, without going online and finding the instructions because they no longer provide a detailed owner's manual. As far as "regular" features, it is similar to the older version, but if you plan on doing anything other than plunking in a cooking time and hitting "Start" be prepared for a bit of frustration. They do provide a sticker on the inside of the machine that details some of the functions but I'm sure over time that will fade or wear away from cleaning and I'll be back to trying to find the information on Samsung's website. In all fairness, I will say that the machine cooks, reheats and performs as well as the previous generation. It just that they unnecessarily complicated the user interface to save a few bucks on manufacturing costs. I would recommend anyone interested in buying this machine to check out the competition and see what they have to offer. If I had realized what I was getting before I bought it I probably would have opted for a different brand with a more intuitive interface.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want you to be comfortable operating your Samsung microwave, WilliamS. We're here to help!

      Microwaves have been a modern convenience for quite some time. But your Samsung microwave makes things even more accessible with its unique features, such as Sensor Cook. Select what you're cooking and leave the calculations up to your microwave. After a long day at work, you can finally relax. Below are the links to guide you in using your appliance.

      How to cook with your Samsung microwave:
      https://www.samsung.com/us/support/answer/ANS00049159/

      Set the time on your Samsung microwave:
      https://www.samsung.com/us/support/answer/ANS00087028/

      You may also check pages 10-16 of the user manual for more information about microwave use.
      https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145580368) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Cons mentioned:
    Timer

    Rated 4 out of 5 stars

    A little disappointed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed to see that it doesn’t have instant selections for 1 through 6 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Steven Fung

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product! Love it! Goof for all food and reheat!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy install with no issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an easy install for the DIY type. It’s more manual microwave as you must type in your desired time. My family likes that. Purchase recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Nice microwave

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a replacement when my previous Samsung died. This was easy to install into the prior fitting. I don't know what the material on the inside is called but it looks much nicer and kinda retro at the same time. Haven't used all the features yet, but it heats my popcorn the way it's supposed to so I'm happy!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Big Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t been able to install because the size. This is a large microwave, which is what we wanted. However we will need to order a different cabinet to accommodate this microwave so it doesn’t hang so close to the stove.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    very functional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great look and very functional. well designed and quiet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good and works great. Our experience purchasing with Best Buy was great. We ordered online and picked up the same day .

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Samsung Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is spacious, attractive, and I would highly recommend!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      I totally agree, eddy! Samsung is really glad you're happy with the microwave. ^Jecca Samsung

  • Rated 4 out of 5 stars

    Samsung microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large microwave with nice appearance. No express features of 1-6 minutes and touchscreen requires too much pressure!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 4 out of 5 stars

    Great price and product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for such a large microwave. Buttons are a tad hard to push and the door doesn't shut with all that much ease. Those are just minor things though. It really is a great microwave and it gets the job done.

    I would recommend this to a friend