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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3539 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook, particularly its ease of use and overall performance. Many appreciate its design, size, and quiet operation. However, some customers have expressed concerns regarding the timer, heating capabilities, door quality, button responsiveness, and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 3,539 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a little bit to get use to but once we understood everything on this microwave it does everything quick.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    An affordable unit.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty entry level over the range microwave but it operates very nice and quietly.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    hidden damage ....inspect fully BEFORE installing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We only bought this one because we knew it would be an exact replacement for our older Samsung which means an easier install with the top vent. Good but hidden dent. if/when you get this, make sure to remove all the protective coverings before you install it. we left ours on thinking this would protect it from scratches anf fingerprints during the install. so after it was fully installed including the top vent install, when we removed the protective coverings we found 2 dents at the top of the door that are very visible. the box asnd packing material were perfect and we were really csreful installing it. the dents were in an area that we did not even touch or go near so it means the dents happended in the factory snd they didn't cstch it or they ignored them and covered them. they weren't csaused by shipping. we didn't want to go through ther hassle of taking it all down and re-packing it and lugging it back. the only options given were return/replace or a 10% STORE CREDIT toward a future purchsse. not even $25 credit toward this purchase. since we got it on sale for $250, the credit was only $25. They didn't give $25 per dent. just $25. However, it's been almost 3 weeks and still no credit received. we will try calling them again or maybe we have to go back there to complain in person. so make sure to fully inspect before you install. but that still means that if you find dents, you will still have to repack it and lug it back to the store. AND your replacement will also have to bve fully inspected before the install in case it is also dented. this was a Samsung screw-up but Best Buy should have at least offered to credit this purchse.... not a future purchase. We would havwe returned it for a replacement LG because we are now angry that Samsung didn't help us, but there were none in-stock

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Bestbuy clients,

      We understand how it feels to have a dented appliance and appreciate you sharing your overall experience. We'd love to help you.

      To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rainly Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    OTR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung Over the range Microwave works perfect, Easy to use Just enough options and not too many buttons as some , simple but enough !!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very powerful, good looking. Easy to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the vent full it really pumps the stovetop smoke up and out. The good power range, I think it is 1,700 watts. It is solid and easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    Timer

    Rated 5 out of 5 stars

    Nice. No instructions for setting clock.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks good but there were no instructions for setting the clock. There is no clock button on the front so had to call Best Buy to find out what the secret was.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Cheech! For future reference, this link (https://bit.ly/2sYWKgX) goes straight to the user manual for this model. Also, instructions on setting the clock can be found on page 10. ^Jecca Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Black Stainless Steel Gal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my over the range microwave! Very easy to operate and cleans up nicely.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and works like a charm, looks great too

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good little microwave

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional timely and quality installation. No regrets. Microwave is simple and easy to use. No problems with it!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there mhm35, I am happy to hear you are enjoying your new Samsung Microwave. I appreciate you taking the time to share your great delivery experience with us. We thank you for choosing to be a part of our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent microwave addition to our kitchen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value for the price - installation was a breeze and the microwave has sufficient power to cook just about anything

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello! Thanks for your review and being a Samsung customer! ^Ty Samsung

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great Microwave

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase. Has everything you could want from a microwave and looks amazing. Matches other Samsung stainless steel perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung Microwave

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alot of space inside. Looks very attractive and works great! Fit in a built-in cabinet space. Heats quickly, easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great...

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this brand because is elegant, easy to use, heavy duty, and great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good item.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for price. It is true about the finger prints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this microwave

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the same microwave but from about 15 years ago, slowly some of her (as we call her sam because all the rest of her letters went missing and SAM was left) buttons stopped working we decided to retire SAM. When we got to best buy we found the brand new version of SAM and now she gets to live on hopefully for the next 15 years as well

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size, wonderful! Very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Cooks well and vents well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does everything it says it does, well. I have no complaints. The vent works well also. The size and power are good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an easy install. The blue interior is a nice change from the white or off white. Controls are easy to use. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great build finger print resistant, easy to oporate. And has two-vent fans.at a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave is very easy to install yourself. Im very pleased with this product.

    I would recommend this to a friend