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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3539 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook, particularly its ease of use and overall performance. Many appreciate its design, size, and quiet operation. However, some customers have expressed concerns regarding the timer, heating capabilities, door quality, button responsiveness, and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 3,539 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Works great and is easy to use!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted a bigger microwave and we with this one. Is is nice looking and is big enough to hold a large plate. Works great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Zaps well, clock loses time

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in all, the microwave works well and looks nice. Strangely, though, the digital clock loses about 2 minutes of time each month, requiring a reset of the time which is more of an annoyance than anything else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great Microwave with features we sought

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We sought a OTC Microwave with 4x exhaust fan setting, Sensor Cook and a cooking light that is centered. The Samsung fit the ticket and with much more features for the money of which Best Buy pricing was the best. We are Very happy with our choice; the Samsung 1.9 cu ft.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MIcrovave

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave seems to functiongood. The only thing I do not like is that you can press any number to equal the minute i.e pressinh 1 for 1 minute, 2 for 2minute etc.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great microwave.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave with excellent features and a good value,

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung Not So Great … Looks Good, Breaks Early

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest, this was the second one of this model/brand I had to buy because the first broke. First the door spring broke, and I fixed myself, and then the door handle broke. Original purchase was March, 2021, so should not have broken in 3 years for $359 microwave. Purchased with Samsung Range Oven. Also broke and had to replace cooktop that just cracked on its own …

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings!

      It’s disappointing when things don’t meet expectations. We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with your Samsung microwave model. Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      When you message us, please provide us with this reference number 1147358916 to help our team pull up your information.

      Leo Samsung

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Goof for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better that I expected for the price. If your looking for a big microwave with a lot of room inside get this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modernized my kitchen. It definitely added high end status and features I had only seen on more expensive units

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great value for the money

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave, matches the rest of the appliances in my home. Lot of easy to use modes and quick installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit for my kitchen.... and the price was right. The fact that it was available that day was a great bonus.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this microwave. Bought one for me and my daughter (New housewarming gift) both and she’s as pleased as we are.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied with our new Samsung microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eye appealing with no vent showing from the front. Shows fingerprints on front. Like the inside coating of the oven. Doesn’t seem to have the quick high power heating as the old one. Still give it a 4 star.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Really good microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave was really easy to install and it works beautifully

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Microwave

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice over the stove microwave! Easy to install…we did it ourselves! Beats up everything quickly!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, we're glad to hear that your Samsung microwave is working well for you! ^Ty Samsung

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Over the range

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new over the range and this worked just fine for a replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work just fine for the price. Bought this on sale. I like the stainless steel look.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in desperate need to replace my microwave. This one is perfect, does exactly what i need it to do. easy installation and use!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but could be better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The look of this microwave is amazing. However from a functioning perspective it is not as good as our old GE microwave. It takes longer to heat. It also does. It have the express 1 minute or 3 minutes express buttons that even cheaper microwaves have. Also there is an annoying sound at the end of the heating cycle as if this is going to die on you soon.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate the detailed feedback, Unplugged! Samsung definitely strives to continuously improve the overall customer experience. We are grateful for your input. ^Jecca Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love our new microwave. It looks great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We enjoy our new microwave. It’s easy to use and looks great in our kitchen. Miles, the installer is very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did end up purchasing from Lowes and canceled our Best Buy order but we love the microwave. The sensor cook works really well! I do use the popcorn button, but I watch it, sometimes it gets it perfect and sometimes I have to stop it a little early, up to 30 seconds. Overall very happy with the microwave!

    I would recommend this to a friend