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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3539 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook, particularly its ease of use and overall performance. Many appreciate its design, size, and quiet operation. However, some customers have expressed concerns regarding the timer, heating capabilities, door quality, button responsiveness, and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 3,539 reviews
  • Rated 5 out of 5 stars

    Microwave that serves its purpose in the kitchen .

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love my New Over-the- Range Microwave its serves pretty much everything that needs to warm in a timely manner. Now it’s your turn to pickup one at your conveniently locations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great oven

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasers this oven to replace my older oven that came with the house. Install was very easy. I only drilled twice. My original brackets work just fine. Love how fast it cooks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A Nice Look Microwave

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks very good in my new kitchen. I mainly use it as a typical microwave without using the vent function. But I noticed that the light is quite dim and the fan is very noisy

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Erjie! Thanks for sharing your Samsung experience with us! Also, here's a link that will help resolve your concerns (https://bit.ly/3kcwkQp) Thank you for being a Samsung customer! ^Ty Samsung

  • Rated 1 out of 5 stars

    Remodeled my kitchen in 2016 with samsung package

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave broke after warranty was over, Had anothersamsung microwave installed by best buy and air with oil leaking to my kitchenand this one also broke. Since 2016 3 microwaves already.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    Loudly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's quite big and we like that. but the fan is very loud.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave is great, no problems with it. The directions that come with it are not enough. Couldn't set the clock. Had to go on line to get the full instructions. Once I looked at them everything was good.

    I would recommend this to a friend
  • Cons mentioned:
    Timer

    Rated 4 out of 5 stars

    Timer Trouble

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is a replacement for an eight year old Samsung Microwave we had in our home. It s very similar; however, the largest difference is you can not use both the kitchen timer and the microwave at the same time. We used that feature nearly EVERY DAY. Not sure why this feature went away, but it sucks. Other than that it seems to work well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchase the Samsung microwave to replace our old 11 year model. We want a more powerful exhaust fan. The microwave fan works great exhausting cooking odors The fan on high level is loud but effective. I would recommend this item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung - 1.9 Cu. Ft. Over-the-Range Microwave wit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best buy always has the best price great customer service and professional installation Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It was perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and operate. The family loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price for a very good microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced an earlier Samsung I had. I liked that one quite a bit and knew the mounting would be the same. The only real difference was the dual use of some buttons. The manual doesn't make it completely clear, but it wasn't that hard to figure out.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are so glad that you are enjoying your new microwave! Everyone wants their appliances to look good, have many great features, and to be easy to use! Welcome to the Samsung family! ^Shay Samsung

  • Rated 4 out of 5 stars

    Phone call

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called today to try and make appointment for someone to come to house to move my Tv down it’s too high was in hold for over 1/2 hour talked to 2 different woman and no one came back on phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service at Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this microwave and the help at Best Buy was so wonderful and knowledgeable. The gentleman installing it were so professional and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the product is as described, the only thing is it is BIG. WE wanted a bigger capacity microwave but it hangs out about 1-2" inches out and when we have the burner on high it heats up the door handle very bad. Very HOt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it ,is working just right, easy to clean and helps to reduce you electricity bill

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay had ro get as it matches my set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs more durable part, 3rd one in a few years dut to door latch breaking and needs easier quiter door close

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very happy with this Microwave. It gets used multiple times a day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sales associate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lady that helped me wasnt in a hurry to get me out of there she answered all questions and explained different things that i asked about

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spacious and Easy to Use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased this as part of a bundle. The look is modern and sleek. The buttons are clear and respond to light touch. I usually prepare and freeze my food for the week. I am still struggling with setting the right time for a perfect reheat. Otherwise, it functions as advertised and has plenty of room.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Reese! Just in case you might have missed it, the user manual (https://bit.ly/2U5ToEa) does have a few suggestions on the best settings for reheating some common foods beginning on page 12. ^Jecca Samsung

  • Rated 4 out of 5 stars

    Great microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a new over the range microwave quickly due to our old one failing to work any longer. They had what we needed in stock and we couldn’t have been happier. The sensoring features are outstanding!

    I would recommend this to a friend