Customer Ratings & Reviews
- Model:
- RT16A6195SR
- SKU:
- 6471975
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the overall performance, size, design, and capacity of the 15.6 cu. ft. Top Freezer Refrigerator. Many appreciate its quiet operation and intuitive temperature control system. The freezer performance and lighting have also been positively noted. However, a few customers have reported issues with the refrigerator's sealing.
This summary was generated by AI based on customer reviews.
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the fridge. The only problem we're have is that the crisper drawer does not keep the vegetables crisp. Maybe some adjustment is needed. If it can be I'd recommend it. If not, no. Henry Taylor
No, I would not recommend this to a friendMememe
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first we thought this garage ready refrigerator was a bit small but it was great and one thing we didn’t like was the plastic dividers they seemed wimpy
I would recommend this to a friendNice refrigerator! However.....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator! However, isn't fingerprint resistant as stated. Also the shelving is flimsy. I can't stack more than one row of bottled/canned beverages without the shelves bending.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for this review, Sandy. For the exterior of the fridge. Use a stainless cleaner, polish, or soft cloth, and always wipe in the grain direction. Never use abrasive cleaning products, as this could scratch the fridge's finish. Watch these videos for complete details.
How to clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to deep clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=vWp2bnE3uhQ
We know that your fridge plays a critical role in your family's diet. And the larger your family, the more food you will need. You probably don't think about it that much, but where you place food in the fridge can affect how long the food lasts. Please see this link for details.
How to deep clean your Samsung refrigerator | Samsung US
https://www.samsung.com/us/support/answer/ANS00084845/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145068742) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Pros mentioned:Capacity
Great value for quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great capacity while taking up little space in garage. Only had for about a month now, but it keeps my beer real cold and helps with overflow from kitchen fridge.
I would recommend this to a friend Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are happy with the item but wondering why we never heard back on the damage that your movers did to our walls. We submitted a claim with pictures and were told we would hear back in 30 days or less and that was over 5 weeks ago.
I would recommend this to a friendVery decent refrigerator for the price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Receive this refrigerator on cyber Monday got $100 off! Very happy with my purchase so far. Wish I could hook up my waterline for the ice feature but maybe someday.
I would recommend this to a friendManufacturer's QA is less than optimal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this fridge delivered, but the freezer wasn't getting cold enough. So, we had it exchanged. That was less than a week ago but it's working fine so far. This review is a commentary on the manufacturer's quality assurance abilities, hence the 3 stars.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate the review about your overall experience with the refrigerators.
Should you need further support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Samsung Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am satisfied with the purchase and the installation/delivery team were simply awesome. Would definitely recommend Best Buy at all times. Warm regards always!!
I would recommend this to a friend- Cons mentioned:Sealing
Not all Samsungs are Created Equally
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and is compact. Our primary fridge is also a Samsung so we presumed this one would be of similar quality. We purchased as an additional fridge for our utility room, and especially liked the reversible door feature. The first one would not cool so we opted to have it replaced. We now have the second one and it appears to have broken seals--solid ice (not frost) is accumulating OUTSIDE of the fridge around both the doors. We are returning this one as well. I will add that this model is not representative of all Samsungs--we love our larger one, but this one does have some defects.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Thomas,
Thank you for reaching out and sharing your experience with our product, the Samsung - 28 cu. Ft. Side-by-Side Refrigerator with WiFi and Large Capacity - Stainless steel. We are saddened that you have issues with our product, such as Looks great and is compact. You have broken seals--solid ice (not frost) is accumulating outside the fridge around both the doors. Please know that we value your feedback as this will help us improve our product in the future.
To help you with this, I am providing these links to guide you on the issue.
Frost forms in the freezer or Refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The ice bucket is stuck or has a block of Ice
https://www.samsung.com/us/support/troubleshooting/TSG01001791.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
You may reach us via the following links if you need additional assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144752284
Thank you for choosing Samsung.
^Ross
Light in the Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. Love the light in the freezer! I am still getting use to it. I have no regrets right now.
I would recommend this to a friendExcellent shop.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase and best buy. Excelente personal
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, it's just right for me and my husband. I would not trade it at all, we're very happy.
I would recommend this to a friendGood, door is an adjustment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge, door is hard to shut. Doesn’t swing shut like I’m used to, it requires actually pushing it shut otherwise it stops like 3-5 inches away from the fridge.
I would recommend this to a friendBrand new fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a bit hesitant, because I never purchased a refrigerator through Best Buy before, purchase went great. Installation was smooth, and definitely would recommend.
I would recommend this to a friendAverage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yet another average Samsung appliance. The interior light is NOT bright, the stainless steel is very thin (we have a small dent in the front already after a couple of weeks). It works pretty good I guess, strangely there is not separate temp setting for the freezer and fridge.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Allen.
Thank you for taking the time to leave this review.
We apologize that your experience with the refrigerator was less than ideal.
We appreciate all observation that helps us understand how to improve our products and services.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144911570) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good buy. Had had no problems. Satisfied consumer.
I would recommend this to a friendBrand response from Samsung
Posted .Hello GerardoCaredenas,
Thank you for sharing your insights about your fridge. Rest assured that we will continue to improve our products for our customers.
Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Great Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service employees very cooperativa and helpful. I already recommended friends and family members.
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator, love the bright LED light in the fridgeration and freezer departments.
I would recommend this to a friendKey element was the depth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple and efficient for our rental condo. The key element was the depth of this refrigerator!
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best refrigerator in the market.Have Light in freezer . Love it
I would recommend this to a friend
