Customer Ratings & Reviews
- Model:
- EP-P5400CWEGUS
- SKU:
- 6495416
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight compatibility issues with the 15W Duo Fast Wireless Charger pad with Cable Only. Several users reported that the charger did not work with their Samsung smartwatches or phones. This suggests that the charger may not be universally compatible with all devices. Further testing may be needed to determine the full range of compatible devices.
This summary was generated by AI based on customer reviews.
Dont do it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awkward size and light framework makes this a hassle. Impossible to look sleek on any desk or nightstand. Does not come with a supported block and even when hooked up to a 20w block, it still takes 3hours to get my phone to full charge. Will be returning.
No, I would not recommend this to a friendDon't buy it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one and it wouldn't charge anything after the first charge. I bought a second one and it worked only sometimes. I've tried multiple phones. Case or no case. I would pass on this one.
No, I would not recommend this to a friendNA
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was sad. It didn't work with my Samsung phone or watch. I look forward to trying a different one tho. I'm just surprised that I charged it overnight and not one charge.
No, I would not recommend this to a friend- Cons mentioned:Noise level
Hey I have an idea! Let's be the worse part of App
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted a new phone and wasn't surprised that it didn't come with a brick... I mean most people have one so it being optional totally makes sense. For me though, it's been a while since I've bought a phone so i needed a charger update. This looked to be the best one and I get it home to realize I can't use it. The only way I see is to buy the brick separately. That's not to save the earth or shrink landfills. There's no doubt this is a money grab similar to the likes of Apple. "I can so I should" approach makes a company that's not easy to trust even less trustworthy. Side note: I can hear the bearings on the fan when it's charging... $70?? Ha
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kyoma. Thank you for bringing this to our attention. I see you have some concerns with the 15W Duo Fast Wireless Charger pad with Cable Only. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. The charger pad only comes with the following.
Wireless charger
1M DLC
Manual
Samsung wants to minimize the impact our products have on the environment. To promote better recycling habits, we are transitioning to removing earphones and charger plugs. Samsung believes removing earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items.
wall chargers and charging your Galaxy tablet https://www.Samsung.com/us/support/answer/ANS00078994/
5W Wireless Charger Duo Cable
https://www.samsung.com/us/mobile/mobile-accessories/phones/15w-wireless-charger-duo-cable-white-ep-p5400cwegus/?redir=EP-P5400CWEGUS#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144505854
Have a great day.
^Charles
Not good for IPhones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works, but not well on the IPhone 14 max, my wife had difficulty charging her phone, if the phone is slightly moved to a different angle, it will not charging, and she would wake to a phone needing charging. Might work better with other brands?
No, I would not recommend this to a friendCharger that's Junk!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works sometimes and then you have to mess with it for awhile to get it to change! When it charges it takes hours!!! Very disappointed!!
No, I would not recommend this to a friendDoesn't work on Galaxy Watch 3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the open box and my phone would charge fine but my watch never could establish a charging connection. My watch was able to charge fine on the original charger.
No, I would not recommend this to a friendDont buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not a good product. You have to have a special cable that is not included. Your phone has to be positioned one way.
No, I would not recommend this to a friendQuality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked approx 2-3 months. The sensor is sensitive, and magnetic.
No, I would not recommend this to a friendHawn't worked out the bugs of wireless chargin yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Areh;t abke ti charge the phone and watch at the same time.
No, I would not recommend this to a friendMr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow charging and does not charge wothout the wires.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GreggA, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung 15W Duo Fast Wireless Charger pad with Cable Only. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please do not hesitate to contact Samsung Support if you would like to provide any additional feedback regarding your purchase or if you would like further assistance. Thank you for being a steadfast Samsung customer. - Debra
Charging pad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ignorant that it wouldn’t come with a cube considering that the cable is for an updated usb. I’ll return for something different due to inconvenience.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Didn't work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work at all with my wife's Samsung flip. Once I buy a new one I'll update since this one was open box.
No, I would not recommend this to a friend Poor design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The key to wireless charging is the device and the charging pad contacting each other. Yes, it’s wireless, but the device needs to touch the pad. Poor design prevents the device from contacting with pad.
No, I would not recommend this to a friend- Pros mentioned:Charging speed
Good not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This charger works fast and is easy to set up. Would have been better if they included a plug for the wall instead of just cable. Also have to make sure you place your watch in just the right location or it won't charge.
I would recommend this to a friend - Pros mentioned:Charging speed, Ease of use
Phone Charger
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works are described. Easy to use and charges fast
I would recommend this to a friend - Pros mentioned:Charging speed, Ease of use
Works great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Fast charging. Easy to use with multiple items
I would recommend this to a friend Samsung Wireless Charger Pad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of wear and tear damaged the outlet of my phone, so the cord wasn't charging it at all. This charger pad saves me from having to go through insurance or having to pay for a new phone. I would have given it 5 stars if it charged as fast as the cord but I'm very happy with it.
I would recommend this to a friend- Pros mentioned:Overall performance
Works great. $$$$
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for charging your phone and watch. Very expensive.
I would recommend this to a friend - Pros mentioned:Charging speed
Reliably Fast
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very reliable, when I set my phone on the charger, I can rest assured it will be rapidly charged when I come back.
I would recommend this to a friend