Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- SKU:
- 10758476
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
to a friend
cooling issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really liked the new look and doors without handles, the size was perfect for our room...... however once delivered, the unit would stop cooling, the lights were on but the unit was warm and freezer was defrosted. inside temp read 37 and 0..... unplugged unit and let it set 5 minutes....plugged back in and temp read 54 and 41, eventually cooled down, but this continued to repeat for the next 2 weeks, called samsung and best buy and they are going to remove the unit and issue refund..... did not have stock to replace.... so I am out a fridg until I can find a new one
No, I would not recommend this to a friendSamsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the black stainless steel. Awesome with no handles.
I would recommend this to a friendawesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is awesome! I love how sleek in looks in my kitchen
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Good room easy set up. Great delivery people.
I would recommend this to a friendLike the fridge style; satisfied with the service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the fridge styling. Sales representative is super nice and patient.
I would recommend this to a friendAmazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is exactly what i needed and wanted and i am aware of quality of Samsung fridges
I would recommend this to a frienda 1-star review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely disappointed with my recent Best Buy online purchase (August 2025). The item I ordered was on sale, and with the promotion plus the 15% new credit card discount, my total should have been around $828. Instead, I just received a statement for $907.09. When I called customer service to resolve this, I was transferred between multiple departments and kept on hold for over an hour. No one could give me a clear answer or take responsibility for fixing the issue. The whole experience was frustrating, stressful, and a huge waste of time. I trusted Best Buy to honor the advertised pricing and promotions, but this has been nothing but a headache. If this is how customers are treated, I’ll have to think twice before shopping here again.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Kajal,
To better address the matter regarding the promotion offered to you, please contact the Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Love the no handle design on this Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge. Love the no handle design on this Samsung!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Artom, we are thrilled to know that your are liking your newly design Samsung Refrigerator. I am glad to welcome you to our family and thank you for choosing Samsung. ^Brad
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fridge for a couple! Not noisy either. Definitely suggest it!
I would recommend this to a friendGreat buy.....
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy. This Samsung refrigerator was the right fit for our kitchen.
I would recommend this to a friendGood one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good looking machine at a decent price when on sale.
I would recommend this to a friendWORST
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying I will NEVER buy samsung again. The ice maker has took a crap and when it did work it leaks and hold water under the freezer door, I bought the warranty through best buy and they are no help and neither is samsung, one will tell you to call the other one. It is not fingerprint resistant like it says. NEVER AGAIN will I get samsung
No, I would not recommend this to a friendNot enough storage space!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it 2 stars due to if you have a family of 6 this refrigerator is not for you. You cant hold enough stuff in it for a big family and the freezer draw doesnt come out far enough. I will be replacing mine here soon so i do not recommend this one to anyone
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important it is to have enough space on your refrigerator. Let us help.
Here is a link for tips on how to organize your refrigerator to maximize space; kindly click the dropdowns.
Tips for an organize Samsung refrigerator.
https://www.samsung.com/us/support/answer/ANS00084845/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147359509) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Samsung Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new Samsung refrigerator! The best part was Best Buy! The salesman, John, knew exactly what I wanted to purchase, stayed within my budget, and didn't push me into buying anything!
I would recommend this to a friendVeteran retired
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for my family especially my wife dream of this great ref. Thank you ,i will recomnend to my family but they said wait if our ref not working we will buy that ,great & nice design..thank you samsung..love it.
I would recommend this to a friendworking great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So Far so good about two months in and working like a charm.
I would recommend this to a friendLove my refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator! Excellent size for my small kitchen.
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful refrigerator well built. Works great and a great value
I would recommend this to a friendIt works great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is actually one of the best Refrigerators I’ve had.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Whatadeal, I appreciate you taking the time to share your feedback on your new Samsung Refrigerator. I am happy to hear you are loving the unit so far. We would like to thank you for choosing Samsung and being a part of our family. ^Brad
Great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of space and easy to see everything inside!!
I would recommend this to a friend