Customer Ratings & Reviews

I purchased this Samsung fridge from Best Buy in Lewisville (Dallas, TX) less than a year ago, and I'm extremely frustrated. With the warranty set to expire on November 22nd, I've already had three visits from Samsung technicians to address an ongoing issue with the freezer. The freezer unexpectedly defrosts, then freezes food again, causing a real headache. Despite multiple calls to Samsung Customer Support and their attempts to resolve the problem (during the last visit, the technician replaced the motherboard and the heat sensor) the issue persists. Just yesterday, I had to call again to schedule a fourth service visit. I genuinely hope Samsung will replace my fridge before the warranty expires. I’m not asking for compensation or an upgrade; I just expect a reliable fridge that lasts at least three years. Given this terrible experience, I cannot recommend this fridge or any Samsung fridge to anyone.

YesThe [product] arrived in excellent condition, exactly as described on their website. I'm thrilled with the quality and will definitely shop at [best buy again in the future. Highly recommended!” “I ordered a fridge from [best buy] last week, and I was amazed at how quickly it

Love our new refrigerator, it is quality made and works as expected.

Great work & people. Love my new refrigerator!!!it is beautiful

I love my new refrigerator it's everything I wanted and more.

Great value, great product. The design is great for standard size refrigerator spaces!

It’s a very nice refrigerator. Only problem I have with it is a gallon of milk or tea will not fit on any of the main shelves. You have to store them on the bottom door compartment.

Nice design and size. I like the twin cooling aspect. Stainless seems easy to keep clean

Love this refrigerator. It's the slimline but plenty of room.

Samsung is absolutely the worst in customer service - do not buy their appliances - they do not stand behind them. This model fridge died a few weeks after we bought it in early December. Calling in to talk to anyone takes hours of time - was promised by customer service that if we had a tech out a second time and it was not fixed they would replace it. Now the THIRD tech has come, it's not fixed and Samsung wants to send out a fourth tech so I can only assume I was lied to. It does not cool or freeze so it is 100% unusable. It is now the 21st of January. How long does Samsung expect one go without a working fridge? Apparently they are not concerned at all about the extreme inconvenience and cost the customer incurs. I manage many apartment buildings and have bought hundreds of appliances from all different companies and I can tell you from my experience Samsung is the absolute worst to deal with bar none. My advice is stay away. from Samsung. This model always seems to be on sale and I wonder if it is because Samsung knows it is a lemon. If you want a fridge that looks great but doesn't work at all and doesn't have a company that stands behind it then this will be perfect for you.

This fridge is a little on the small side. I didn't have a large space to put it in and needed a smaller fridge. This refrigerator is nice, but the only complaint is the shelves. There is no way to adjust them.

My mother was so pleased with her new refrigerator! It fit perfectly and was the color she wanted. No scratches or dents and the delivery men were prompt and very careful with the merchandise!!!

Had to reset this thing numerous times as it was falsely indicating the refrigerator and freezer were at 37 and 0 degrees respectively. In reality my items in the freezer were defrosting (ice cream melting, meat thawing) and could visibly see condensation on items in the refrigerator building up. After reset, it would confirm that the temp was indeed much higher and would correct itself. But every time it would just shut down again and the only way I would know is if I checked my food. My frozen goods have thawed and frozen so much over an almost two week span. Might just be a bad copy, but this has been a horrible experience while trying to get settled into our new home.

Terrible experience with this fridge and customer service. After less than a month, the freezer stopped cooling and the smart thermostat did not reflect the actual temp. Have to re-plug in the fridge almost every week to reset it and get it cooling again when it suddenly stops working. So much of my food has spoiled. Even with the Best Buy protection plan I have, the return/refund window is only 2 weeks and the freezer issue started shortly after so now I'm stuck with a faulty fridge. Best Buy customer service has done little to help, routing me to Samsung customer service. Took 10 days to get a repair person out and a few days later, the freezer stopped again. Requested a 2nd repair from Samsung 3 days ago and have not heard from them since on an appointment date. Really regretting this purchase.

Product it's really good and service at store was amazing. Also the guys during delivering were very professional and friendly.

Very happy, kyle K. was great, delivery help was fantastic; all said it was a great price and experience. We’ll be back to get other appliances and merchandise. We love the Samsung refrigerator, it beats all my expectations.

Love it….. I love the bottom drawer. It is so handy to find things quickly…. We love the water and ice to dispSpencer as well

Living my new fridge and getting at an “out of box” price makes it all the more sweet!

Looks really nice on the outside but small capacity inside. I had to remove the top shelf to fit taller objects. I also miss having the cold cut drawer under the second shelf. I wouldn’t recommend this refrigerator. I should’ve bought a larger one. Good for the price though

within 6 months, this fridge has stopped cooling twice. the first time was a major repair and replaced compressor. shortly after that, it stopped working again. both times leading me to throw out the entire contents of my fridge. There are entire groups on facebook dedicated to the horrors of Samsung appliances.... buyers beware.