Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- |
- SKU:
- 10886249
Customer reviews
Rating 4.3 out of 5 stars with 1476 reviews
(1,476 customer reviews)Rating by feature
- Storage Capacity4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Design4.5
Rating 4.5 out of 5 stars
Rated 3 out of 5 stars
Samsung poor design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge has no real draws for lunch meats etc. No door handles to pull on have to pull on top of the door to open doors very poor design.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung customer, We understand that you have some design concerns with your machine and I would like to forward that over to our design team for future products. We are happy to welcome you to our family and we thank you for choosing Samsung. ^Brad
Rated 3 out of 5 stars
Nice but small
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super small fridge. Only got it because the next size up didn’t fit. Only two drawers in this fridge. And the fridge isn’t deep. It is not finger resistant
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there TiffanyB, I want to congratulate you on your new Samsung Refrigerator and appreciate you taking the time to share your feedback. I am glad to see that you have found the best fit refrigerator in your space. We are happy to welcome you to our family and thank you for choosing Samsung in your family's home. ^Brad
- Pros mentioned:Capacity, Design
Rated 5 out of 5 stars
Love this fridge! A smart choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We just got our new Samsung Refrigerator and it is so beautiful and spacious! It is a 17.5 cu. ft. Smart Counter Depth 3-Door French Door Refrigerator in Black Stainless Steel. This one holds a lot more than my older fridge and freezer and looks way nicer. You can adjust the temperature of the fridge and freezer to any degree you need too. Right inside the fridge on the lower right side is the temperature settings. I can adjust the fridge and freezer temps separately and I can also turn on and off the ice maker. This fridge came with the attachment to hook up water to the fridge so you can use the ice maker or you can turn that feature off if you don't have it connected to a water source. It also is a smart fridge. There is an app and you can set up the refrigeratorwith wifi and keep track of different things and adjust as you need too. Also, the fridge will beep this pretty dinging sound repeatedly if you leave the doors open for too long or they don't shut all the way. Which is nice because that way we won't forget to shut door and it helps the kids remember. It has LED lighting and is energy star certified. I love the way it looks. And the outside is fingerprint resistant which is nice with 3 kids! And it is easy to clean. You can take off the door compartments and move out the trays and drawers for deep cleaning. Install was quick and it really started cooling fast. Another nice feature is that is has a leveling feature. If your house and floor is not at perfect level, you can adjust it on the bottom so your fridge is level. We had to use a board under our old fridge as our floor slightly dipped near the back wall. We defineitely love our new fridge and it just fits perfectly in our home and with our needs. Definitely recommend. We got this Refrigerator for a discount in an exchange for an honest review.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend Rated 3 out of 5 stars
Looks good but cheap!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good but cheap thin stainless steal!! Light weight shelfing. The product took 3 months to get then they left it in our house for 3 weeks befor they installed it.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi TheShack,
Thank you very much for your feedback on our products. Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Ticket number: 1144497914
^Rainly
Rated 3 out of 5 stars
Nice for an extra fridge.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's too small for a big family. It's ok, we still needed another one (this one) for the garage=)
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JosephA,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Aloe
Rated 2 out of 5 stars
Unstable. Problem unknown
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Stopped waking in less than a year. Unstable freezing. The refrigerator is the same.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working refrigerator in your household, Sencion. Let's get this taken care of.
Please refer to the resources below to find solutions for your fridge concerns. Click the links and hyperlinks and watch the instructional video for tips.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147184769, to help our team pull up your information when you message us.
Have a great day.
-John
- Pros mentioned:Design, Overall performance
Rated 5 out of 5 stars
My kitchen is happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am just so in love with this refrigerator. It has really helped make my kitchen look more modern, and has more spaces to add my sons artwork! The temperature controls are super easy, and the refrigerator got cool in a matter of minutes. It has so much space on the shelves! What once used to look like a crowded mess, now you can easily find what you’re looking for. Very easy to control and monitor the temperature. My produce seems to stay fresher for longer, and also the drawers for veggies/cheese are a decent size, and holds more than my previous fridge. The freezer has a two tier set up, giving tons of space! It offers you many ways to organize your frozen items to make it easier to find what you’re looking for. I hope I have this fridge for many years, I love it!
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Capacity, Size
Rated 5 out of 5 stars
Got The Right Refrigerator This Time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We brought a smaller refrigerator, it lasted only 4 months before my wife was totally frustrated with the size. With this Samsung triple door refrigerator she is finally happy. But with the larger one we buy too much and have to do some condensing. It’s all good because we are really happy and contented with our new Samsung triple door refrigerator. We recommend it, it’s a quality product.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend Rated 1 out of 5 stars
Black stainless starts coming off within 3 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Black stainless steel starts coming off after only three months....
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand you want to keep your fridge pristine, AlanT. We are here to help.
Please refer to page 48 of the fridge's manual under "Cleaning the interior and exterior":
https://downloadcenter.samsung.com/content/UM/202405/20240502101514016/FDR_RF5000A_DA68-04756D-00_EN_MES_CFR.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147650816, to help our team pull up your information when you message us.
Have a great day.
-John
Rated 1 out of 5 stars
Samsun
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was ver disappointed in the size very small Not large enough to even put a pop right wish I could return
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to leave this review, Jrfh. Let me help you on organizing your shelves.
We know that your fridge plays a critical role in your family's diet. And the larger your family, the more food you will need. You probably don't think about it that much, but where you place food in the fridge can affect how long the food lasts. Please see these links for details.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
How to properly stock your Samsung refrigerator and adjust the shelves and bins | Samsung US
https://www.youtube.com/watch?v=pN8js9mZrXI
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145062501) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Pros mentioned:Capacity, Noise level, Overall performance
Rated 4 out of 5 stars
Works well for it's size, some improvements needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have an older house with a small kitchen so we were pretty limited with fridge options that would fit in our space. + This fit just fine and happy with the overall appearance. + We had a very old fridge previously so this one is super quiet and cools everything evenly and appropriately. + Enough space for 2 people Negatives: - Storage on the side doors is small. Really can't fit much - Shelves are not very adjustable in the main fridge section. We wanted to make one shelf extra tall to fit taller items such as a wine bottle, etc but not possible. - Freezer is nice that it has 2 sections because the pull out freezers can be difficult to organized, however the ice maker / drawers are just plastic and feel / look very flimsy and cheap. - Wish it was fingerprint resistant (it doesn't state that it is but feel like all new appliances should just have this feature)
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Rated 5 out of 5 stars
Best refrigerator I could get my hands on.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All and all this is the best refrigerator I could get my hands on. It's been working great sence it was installed and hasn't missed a beat yet. Both the refrigerator and frezzer have kept to temperature over time with out any issues. The ice maker has kept up with my ice usage and the frezer compartment is large enough to store what I need. Being a 17 cubic foot, it's just right for me as a single user. A family sized refrigerator might be better for some but this one fits my needs. The thing i also appreciate are the two gallon bins in the door. I can fit two gallons in each bin. One minor thing, you may need to remove one shelf to fit anything taller than unusual in the main part of the refrigerator.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Noise level, Overall performance, Size
Rated 4 out of 5 stars
Samsung does it again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good so far. Very spacious Samsung great quality. Very quiet and so far a great model. Big columns and freezes very good up and cool the meat and fish chicken.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel Look
I would recommend this to a friend - Pros mentioned:Design, Noise level, Overall performance
Rated 4 out of 5 stars
Nice but beware of freezer space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a lot to love about this refrigerator. I have had it for over two weeks and I have been pleased with the look, the quietness, and the ability to consistently keep our items cold. I didn't know it had Wifi abilities, will look into that and what it adds to my experience. Everyone comments when they see it, where are the handles, I think I love that the most - no handles to get dirty with finger prints and knuckle prints. But there is one thing I am very displeased about this unit. The icebox area is extremely small. and with the ice maker it gets even smaller. If you like frozen pizzas - may be a challenge to house them in this model. We are retired and have little need for lots of groceries - it is just us two. But when we had a family of five, I would have to invest in an external freezer to house our food supply if I had this model. We were forced due to the space allowance in our condo to this size of refrigerator. I suspect if others are buying this size they too are in a downsize living situation and a small or smaller freezer would not be a major issue. But if you need lots of freezer space - please review before you buy.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Rated 5 out of 5 stars
Sleek looking, smart and worth every penny
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We really enjoy and love this refrigerator. It was easy to connect to the water line and starting making ice right away. It has given a modern and upgraded look to our kitchen. It is spacious and we were able to fit everything we had in our previous (larger) refrigerator and have room to spare. The app is so easy to use and I love that it tells me when the door is left open. This comes in handy since my daughter tends to do this all the time. The ability to turn on/off the ice-maker from the app is also a nice feature. There is no fingerprints on it and having the handles hidden. We love the smudge-proof, it keeps it clean and looking beautiful.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Design, Size
Rated 5 out of 5 stars
Perfect Fit!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this refrigerator as we needed one to fit in our small space. We literally remodeled our kitchen around it. I LOVE that this has no handles. Sleek, smart- looking and enough cu. ft for two people. The bonus is the ice maker. I only wish it had a filter, but not a biggie as we can add one to the ice maker water line later. Happy with this purchase.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Capacity, Design, Overall performance
Rated 5 out of 5 stars
Exactly what we were Looking For
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for a French door/bottom freezer refrigerator of a particular size that would fit in a smaller space as we remodeled our kitchen. This Samsung refrigerator was the only brand that would work. It's stylish, has good capacity and is exactly what we were looking for. Looks great in our kitchen and is rated highly for reliability and performance. Couldn't be happier with our purchase.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Capacity, Design, Noise level
Rated 5 out of 5 stars
Compact footprint with tons of space!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Easy to use and runs completely silent. I have a small kitchen and the small profile is nice and the handles being integrated to the top and bottom of the doors is a huge plus. So much more space than it looks like and the bottom freezer makes it super easy access and able to stack things way better. Would recommend to anyone.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Great refrigerator
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my refrigerator, the ice machine is awesome. It's pretty in my kitchen. The fridge is very easy to clean. I love the way that the two freezer drawers are set up with the ice drawer. The guys that installed the ice machine were professional and friendly. I'm very happy with the refrigerator.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Capacity, Design
Rated 5 out of 5 stars
Beautiful Refrigerator!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the bottom freezer and so much room! I went from a side by side and this has really added space! love the temp on the inside of the doors!
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend






















