Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- SKU:
- 6443500
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
love and hate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge but it does not sit level and I keeping being told it is my floor. I have it siting on a board on the right side, you cannot adjust the back wheels. For me I think the adjusting is defective. The product arrived with an extreme leaning towards the back. I mean extreme. I understand it should lean back but this is exteme.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SupremeCleaner
We appreciate your patience in dealing with the situation you're having right now with your 17.5 cu. ft. 3-Door French Door Counter Depth Refrigerator with WiFi and Twin Cooling Plus® being difficult to level. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
For safety reasons, adjusting the front a little higher than the rear is a good thing but not to the extreme.
Here are some links to help level the fridge properly.
How to level your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00062321/
You may also refer to the user manual about the "Leveling the refrigerator" on page 26
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
You can also get in touch BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. Since the Fridge was delivered with the level adjusted all the way.
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144639483
Have a great day.
^Charles
When will we get quality products and service agai
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought new. Motherboard broke w/in 3 months of light use. Service took weeks (by the what do u do w ur food?) and ended up not fixing it due to Samsung regulations. Had to complain to fix it months later. This unit also doesn’t come w an internal water filter!!! So don’t buy one as suggested like I did. You have to hook this up to an ext water filter. So much grief in a short period of time for a fridge…?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Fridgedownisbad, I realize that you are having some concerns with your Samsung Refrigerator. Please contact us Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143896934. We welcome you to our family and thank you for choosing Samsung. ^Brad
Samsung Fridge - Worst Ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. The fridge lasted 4 days!! Tech came out 2 days later to check it and told me that the compressor was dead and something about the mother board. They could not do anything because the fridge is so new parts are not even available. I am exchanging it and will never buy a samsung again.
No, I would not recommend this to a friendWaste of Time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to change this item for a faulty freezer. Won’t buy from you again …also I place a complaint with the BBB..
No, I would not recommend this to a friendBrand response from Samsung
Posted .JuanB, we understand your frustration with the fridge. We want to speak to you directly to provide support and discuss our options to fix your fridge.-
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147286673) to help our team pull up your information.
Have a great day.
^Camille
Unreliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first fridge was defective and Best Buy did replace it, but the new one intermittently fails, too.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Bee9, I see you are experiencing issues with your new Samsung Refrigerator and know how your experience has been poor. I would like to make an effort to change that. Please allow us the opportunity to resolve your issue via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143399485. We thank you for being a part of our growing Samsung family. ^Brad
Not your typical fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst fridge! Three months after purchase the fridge and freezer went completely out. Repairs would take a week and you only can control temperature settings via phone only. Not your typical fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We are sorry to hear that your unit is in need of repair however, we are happy you are on your way to a working refrigerator.
If you need further assistance, please feel free to reach out to us via any of the following using ticket number: 1143961794
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Quit working after 3 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but quit working after 3 Days! Best But will bring me a new one and swap it, but I have to wait about a month and a half. Don’t buy this refrigerator if you have any other options.
No, I would not recommend this to a friendBad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad after 4 days , they replaced it with a LG ! Would not have a Samsung ref again.
No, I would not recommend this to a friendjunk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst product lasted 30 days we lost lots of food. Samsung would not repay us for our loss
No, I would not recommend this to a friendStay Away!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst refrigerator I have ever owned. Has died twice. Never again…
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kelly,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience since the refrigerator died twice.
You are a valued client of Samsung, and your experience matters to us.
Samsung is continuously improving its products and services.
You can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA.
We like to inquire further about your concern with your Samsung refrigerator.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You can use this reference number 1144824987, and it will help our team pull up your information.
Thank you for choosing Samsung, and have a great day!
^Rainly