Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- |
- SKU:
- 6443500
Customer reviews
Rating 4.3 out of 5 stars with 1450 reviews
(1,450 customer reviews)Rating by feature
- Storage Capacity4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Design4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Samsung 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator for its spacious interior, sleek design, and counter depth that doesn't protrude beyond the counter. They also appreciate the fingerprint-resistant finish that keeps the fridge looking clean and new. However, some customers have expressed concerns about the lack of configurability of the shelves, occasional noise, and the absence of handles.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Design
Rated 4 out of 5 stars
Elegant
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new refrigerator, very spacious, it looks great in our kitchen
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Refridgerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales people… no good, but love my purchase. Fits well in the space.
I would recommend this to a friend - Pros mentioned:Overall performance, Size
Rated 5 out of 5 stars
Perfect fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge fit perfectly in my condo. Perfect for small kitchens to get close to counter length. So far I like it and have no complaints!
I would recommend this to a friend Rated 5 out of 5 stars
Excellent service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and delivery. Smooth process from start to finish.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel Look
I would recommend this to a friend- Pros mentioned:Design, Noise level
Rated 4 out of 5 stars
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice slim design. Not noisy, very easy to connect to app.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Review
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I purchased. Lots of room easy to clean and quiet
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Great Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was going to be smaller, but it holds a lot of groceries.. The freezer is also bigger than it looks. Perfect size for smaller kitchen.
I would recommend this to a friend Rated 5 out of 5 stars
Great experience!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery team was great and took very good care of my carpet and floors. They removed my frig and put in the new one in about an hour. It was an easy process! The inside is a little disappointing, as I thought there were more drawers, and I didn't realize that the shelves were one long shelf across.
I would recommend this to a friend- Pros mentioned:Size
Rated 5 out of 5 stars
2 thumbs up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this! I have a really small space and it fit like a glove i would agree its good for small kitchens. The inside is good too just that the milk wont fit inside and u cant adjust the shelves butttt it firs perfect on the door so that solves that . Overall happy with my purchase no problems so far and freezer really spacious
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Freezer performance
Rated 3 out of 5 stars
Good look
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge has a nice sleek look and works well. Only issue is sometimes the freezer doesn’t shut all of the way and the sensor cannot detect it. It ruined a whole freezer full of groceries a week after I got it. I have since really made sure it’s pushed ALL of the way closed hard.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Jake.
Thank you for bringing this to our attention. I see you have some concerns with the 17.5 cu. ft. 3-Door French Door Counter Depth Refrigerator with WiFi and Twin Cooling Plus®. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
For safety reasons, adjust the front a little higher than the rear. By tilting the fridge back in small increments on the right and left sides, the doors should automatically close when the doors are open halfway. Once achieved, make sure the fridge is level.
Here are some links for more details to help you maximize the appliance's potential.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#middle-or-freezer-pull-out-door-on-the-refrigerator-does-not-close
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
You may also refer to the user manual for:
Leveling the refrigerator page 26
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144629106
Have a great day.
^Charles
- Pros mentioned:Capacity, Size
Rated 5 out of 5 stars
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size for smaller places. Spacious inside and the ice maker is great
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Chillin and Saving Money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great design for our Condo, Doors operate flawlessly, Led lighting brightens everything one has. It has started saving money from day 1. Its connected to the (Smart things) app on my phone and with our electric company. Samsung sometimes has operating issues, but I installed a surge protector to connect it to and have had no problems. There was no issue installing my ice maker line, air was purged, in 24 hours I had ice. I read the manual, and had no trouble.
I would recommend this to a friend Rated 5 out of 5 stars
Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is almost silent. I can control the temperature with my phone through the smart things app. Easy to clean fingerprints.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well. Would've loved some more storage drawers on the fridge but overall works pretty well. Only downside is that not many tall products fit on the slats because they have fixed heights and positioning.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Samsung french door counter depth very nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We liked the counter depth along with the finish being more like the old stainless steel shine while still doing a good job minimizing fingerprints. Some other brands lately are looking pretty dull and inconsistent with their finishes in my opinion. We like the hand pulls on top of the doors (and bottom of the top doors) vs the handles... easy to get used to. The build is good and solid, and everything works well. It is as quiet as other refrigerators have and have had over the years. No complaints, but longevity won't be known for some time of course.
I would recommend this to a friend Rated 4 out of 5 stars
Samsung fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should only thing I don’t like is not being able to stand any kind of bottled drink on the shelf
I would recommend this to a friend- Pros mentioned:Design, Size
Rated 5 out of 5 stars
Good size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the refrigerator size and door opening. Would like a cheese drawer though
I would recommend this to a friend Rated 4 out of 5 stars
New Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It feels great to upgrade. The only thing I would recommend is that they do better with the shelves. I like to have more options if I want to place a gallon of milk on the shelf vs on the door as it’s not my preference!
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 4 out of 5 stars
Fingerprints
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This really is a great unit overall. It works perfectly and i have no issues with any operation or adjustability. It does however take on fingerprints pretty easily and with the handle setup the way it is you find yourself dragging your fingers to not slam the fridge doors shut. Given the size and the other options there is no other fridge freezer unit i would have picked. I’m happy with it.
I would recommend this to a friend Rated 4 out of 5 stars
Spacious fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of room and visibility inside shelves and drawers. Freezer not as big as my previous one and it’ll take time to stop reaching the wrong way to open. (Had a 30 yr old frig with bottom freezer). But the space and visibility in the fridge is worth it.
I would recommend this to a friend
























