Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- SKU:
- 6443500
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Samsung 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator for its spacious interior, sleek design, and counter depth that doesn't protrude beyond the counter. They also appreciate the fingerprint-resistant finish that keeps the fridge looking clean and new. However, some customers have expressed concerns about the lack of configurability of the shelves, occasional noise, and the absence of handles.
This summary was generated by AI based on customer reviews.
New refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a really great refrigerator, I love how it tells you if it’s open
I would recommend this to a friendLOOKS GOOD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK ***********************************************
I would recommend this to a friend- Cons mentioned:Freezer performance
NOT HAPPY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered on March 29th 2022. By the first week of April started smelling an electrical burning smell and the same the second week and on April 12th called Samsung and technician came out on April 19th and he changed the mother board. April 21st my water and soda was not cold and my ice cream and cold pack was not frozen in freezer. The fridge was making a loud noise and outside of fridge was hot not warm but hot. I unplugged it and took everything out. Next service April 28th we'll see.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mario,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your Samsung - 17.5 cu. ft. Counter-Depth 3-Door French Door Refrigerator with WiFi and Twin Cooling Plus® - Black stainless steel
For follow-up on your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144439629
^Ross
Thought it was going to be too small.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a well made refrigerator. I am happy with my purchase.
I would recommend this to a friendgreat small fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge just wish you could change the height of the shelves, love the color
I would recommend this to a friendMe encanta
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perdura mas mi comida y vegetales en especial el frizer perfecto
I would recommend this to a friendSo far so good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still good after 1 year. Freezer is a litte small ..
I would recommend this to a friendOkay fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer portion immediately developed frost and continues to. Anything I put in there get frost on the food quickly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your refrigerator, which is developing frost in the freezer. Let us help.
Here is a link for troubleshooting steps for your freezer that is forming frost, kindly click the embedded words.
Frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147388914) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Good Good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good I recommend them 100 I really liked them good quality
I would recommend this to a friendGood product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets all expectations. Easy to install and hook up. Only thing would like more of is shelf place
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Joseph, I want to congratulate you on your new Samsung Refrigerator purchase and really appreciate you for taking the time to share your feedback. I am happy to see that you are having a great experience. We welcome you to our family and thank you for choosing Samsung. ^Brad
- Cons mentioned:Freezer performance
Buyer beware, this fridge doesn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible fridge. The cooling would stop working, despite the display showing cold temperatures. After power cycling, the display would then show the correct (warm) temperatures and begin cooling down. After a small amount of time (less than 24 hours) the same thing would happen all over again. I lost a ton of food as I worked with Samsung support for months. Finally, I was given a replacement unit after Samsung told me mine was defective. The SAME thing happened less than 6 hours after plugging it in!! I now have to jump through yet another lengthy return process without a working fridge. There are other reviews with the same issues, DO NOT BUY THIS FRIDGE!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JayM,
We apologize that your experience with the fridge was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature.
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you just received the unit, please ensure it is not in demo mode. It will look like it is ON but is in the showroom demo mode. This mode will disable the cooling system in your refrigerator, freezer, and ice maker.
Cooling Off mode (Demo mode) on your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00048861/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144840813) to help our team pull up your information.
Have a great day.
^Charles
Okay for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad refrigerator. The price was a bit pricey but everything has gone up.
I would recommend this to a friend- Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product good, sales rep good, delivery terrible, horrible,
I would recommend this to a friend Counter depth refrigerator.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit perfectly in space in small kitchen. Counter depth refrigerator fits my space perfectly.
I would recommend this to a friendA Bad Experience. Home Depot never let me down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't A smooth process. Went in ordered a refrigerator. Set up delivery. Right before delivery it wanted to change delivery so I did. Then wanted to change again. So I called and go the run around. To make a long story short didn't get refrigerator I wanted and didn't get it when I needed it. They gave me the run around. Never got compensated for trouble. Then refrigerator came with a dent it it. When they called the day I received it I told them of the dent and they forwarded me to somewhere and I got cut off. They never called me back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we want for our customers. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
- Cons mentioned:Freezer performance
Bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy did a terrible job installing the fridge. Until a few days ago (2.5 weeks after delivery) the freezer did not work. Then it just began working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CarlBggg,
We are glad that your freezer is now working. Should you need assistance with the refrigerator, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146448834) to help our team pull up your information.
Have a great day,
-Ernest-
The only fridge that fit our small kitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All good for our small kitchen space. The only bad thing is it does not have built in water filter, and makes ice without a water filter so now we need to find an external water filter for the ice maker.
I would recommend this to a friendI love the fridge!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I so happy with the purchase I make. It's perfect to my apartment.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my new refrigerator and hope to have many years with it .
I would recommend this to a friendgratitude
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good products and good customer service. good communication on delivery
I would recommend this to a friend