Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- SKU:
- 6443500
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Samsung 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator for its spacious interior, sleek design, and counter depth that doesn't protrude beyond the counter. They also appreciate the fingerprint-resistant finish that keeps the fridge looking clean and new. However, some customers have expressed concerns about the lack of configurability of the shelves, occasional noise, and the absence of handles.
This summary was generated by AI based on customer reviews.
Unreliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first fridge was defective and Best Buy did replace it, but the new one intermittently fails, too.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Bee9, I see you are experiencing issues with your new Samsung Refrigerator and know how your experience has been poor. I would like to make an effort to change that. Please allow us the opportunity to resolve your issue via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143399485. We thank you for being a part of our growing Samsung family. ^Brad
My beauty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best thing I have bought in a while. very good price!
I would recommend this to a friendFreezer died 9 days after the one-year warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply do not buy this refrigerator. The freezer stopped working 9 days after my warranty expired. The repair guy said that Samsung units have compressor, and two evaporators. And it’s common for one evaporator to die. I got two quotes one for $600 from Samsung and the other for $800 from an independent contractor. I decided not to repair the $1500 refrigerator because I never liked it anyway, and the independent contractor said it would probably die again in a year or two. And if Best Buy wants further detail before posting this review, feel free to contact me.
No, I would not recommend this to a friendNot your typical fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst fridge! Three months after purchase the fridge and freezer went completely out. Repairs would take a week and you only can control temperature settings via phone only. Not your typical fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We are sorry to hear that your unit is in need of repair however, we are happy you are on your way to a working refrigerator.
If you need further assistance, please feel free to reach out to us via any of the following using ticket number: 1143961794
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge, not too bulky! It’s perfect for me
I would recommend this to a friendSamsung refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is exactly what I need. It was long in coming.
I would recommend this to a friendVery happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This frig is exactly what I wanted. Great product !
I would recommend this to a friend- Pros mentioned:Design
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome smart fridge lots of smart functions. And reall nice but it is really small
I would recommend this to a friend - Cons mentioned:Freezer performance
Another visit from total tech scheduled!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the replacement for the first one (same model). First one was making a lot of noise. This one, the freezer drawer isn’t closing properly to make a seal so ice & frost is building up. There doesn’t seem to be any adjustments for this model for the freezer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DianneD,
Let us provide you with the details that you need for your freezer.
Below is a guide to help if your freezer door doesn't properly close. Please select the radio button that best describes what you see on your fridge door, follow each step, and check the hyperlinks for additional support.
Refrigerator or freezer doors will not close.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145973636 to help our team pull up your information.
Have a great day.
^Aloe
Never Buy Samsung Appliances
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pleasant to look at but a piece of junk. Only have it for 8 months, temperature setting isn't working correctly, warranty rep saying "it may be the compressor." Messed up my food, very upset over this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the fridge's betterment, KimberlyA. Let us help you out.
To fix your fridge's ice maker and the cooling concerns, please click the link below, hover your mouse over the hyperlinks, and watch the instructional video for tips.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147157424, to help our team pull up your information when you message us.
Have a great day.
-John
average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the french doors. They both need to be opened in order to get to food inside.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, LindaP.
We're glad to know your thoughts about this refrigerator.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
- Cons mentioned:Freezer performance
freezer doesn' work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the refrigerator and came home to everything melted in the freezer. Not able to get support from anyone at bestbuy to help. The automated operator keeps telling me I have an appt but I never scheduled anything and it repeats the same message each day I call.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's move forward and increase the cooling ability of the freezer, Vicki!
We strongly suggest following the step-by-step guide below to get the diagnosis of the freezer. We also recommend watching the entire instructional video, clicking the Leveling the refrigerator, and the recommended temperature hyperlinks included.
Cooling issues with Samsung freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145857412, to help our team pull up your information.
Have a great day!
^Chrystel
Counter depth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color, shelves do not adjust. For a small family. Not very well made. However, getting a refrigerator 33" counter depth, obviously makes it small
I would recommend this to a friendBrand response from Samsung
Posted .Hello Music! Thank you for taking the time to share your experience. I understand that you are not happy with the shelving do not adjust. However, overall you enjoy the refrigerator.
If you happen to need further assistance with your unit please feel free to contact our social support team via any of the following:
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143825967
Thanks for choosing Samsung. ^Nic
Works great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for our new home. Awesome fridge perfect for smaller spaces as it’s counter depth.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Ijg123,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to know that the product has met your expectation and it's perfect for your home. You made an excellent choice for your home and we are pleased to hear how happy you are!
For your future reference, you may visit this link https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144427477.
-Noraina
Wouldn’t recommend purchasing from Best Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge works ok, arrived dented up. Multiple dents in both top doors and the packaging was ripped in a few spots due to mishandling. No help from the local Best Buy store nor customer service on the phone. I was blamed for the damage since I hauled the fridge myself. Will never purchase from Best Buy again.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Bestbuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Bestbuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
- Pros mentioned:Noise level
Great refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is very quiet and easy to access. I love the bottom freezer! Installation by Best Buy was easy and on time!
I would recommend this to a friend The upgrade I needed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer is unique yet simple to operate. Controlling the temperature and ice maker from my phone is also a nice touch.
I would recommend this to a friend- Cons mentioned:Freezer performance
Don't buy this.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this fridge. I bought this Samsung fridge not even a year and the freezer stop working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RafaelH, we understand your disappointment if the freezer is not working. We are here to help.
Below is a link to help you diagnose if the freezer is not working. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147243112) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Capacity
Samsung fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its stylish and durable. Storage is better than I am expected
I would recommend this to a friend Delivery additional service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic protective coating VERY tough to remove completely! Should be done by delivery.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JohnB,
Thank you very much for your review on one of our products! Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel