Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- SKU:
- 6443500
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Samsung 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator for its spacious interior, sleek design, and counter depth that doesn't protrude beyond the counter. They also appreciate the fingerprint-resistant finish that keeps the fridge looking clean and new. However, some customers have expressed concerns about the lack of configurability of the shelves, occasional noise, and the absence of handles.
This summary was generated by AI based on customer reviews.
Stopped Working After 2 Months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as other low star reviews have reported, the fridge stops working within a few months of unboxing brand new...I did not have the fridge over filled, not even close. It just doesnt work anymore...how can a model witb such a fatal flaw be released to the public? Really Samsung? Do you enjoy dealing with full blowouts on appliances that are mere weeks old? Waste of your customers time and money, as well as yours. This model should be pulled from sale, DO NOT PURCHASE
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Andrew, I understand you are experiencing issues with your Samsung Refrigerator not not cooling and know that is very upsetting. I would like to offer some help in getting this problem resolved to ensure the best function from your appliance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If the issue persist, we are always willing to assist via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143485857. We want to welcome you to our family and thank you for choosing Samsung for your home. ^Brad
- Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Refrigerator works great but small on storage space.
I would recommend this to a friend - Cons mentioned:Freezer performance
Stop cooling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave 1 star because the fridge stop cooling aftera week of use. Bestbuy replaced last week. Hopefully it will not do the same ( not working after 1 week). Overall the fridge is not bad when it works
I would recommend this to a friend - Cons mentioned:Freezer performance
Crappy product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this fridge. Freezer went out after a week of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DrewM,
We want to understand more about what occurs with the refrigerator and would like to help as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Nice refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator fit in our limited space. We were happy to find a white one that did and was counter depth.
I would recommend this to a friend- Cons mentioned:Freezer performance
DO NOT BUY THIS!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refridgerator is NOT fingerprint resistant - what a joke. It's impossible to open and close. It requires constant wipe downs. Ice falls out of the ice making tray when you open the freezer door and falls under the drawer which you can't get to.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jules, We wanted to congratulate you on your new Samsung Refrigerator and appreciate you for sharing your feedback. I understand you have some issues with the design of our product and would like to forward this information to our design team for future products. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
- Pros mentioned:Overall performance
great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great buy, total tech membership is definitely worth it when purchasing products at bestbuy.
I would recommend this to a friend Quit working after 3 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but quit working after 3 Days! Best But will bring me a new one and swap it, but I have to wait about a month and a half. Don’t buy this refrigerator if you have any other options.
No, I would not recommend this to a friendNot bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered with golf ball sized dent. Other than that, it’s a basic fridge. Fingerprint resistance seems to work.
I would recommend this to a friendBAD EXPERIENCE, THEY SOLD ME DEFECT FRIDGE
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience, fridge did not work properly from day one, freezer door wouldn't shut and I had to use water case to keep it closed. Best buy customer service said my warranty was up, referred me to Samsung-technician came and blamed Best buy for incorrect installation. I smelle gas, fridge works very loud, I had to pay appliance repair another 600$. I won't be buying Samsung fridges in the future, and especially from Best Buy
No, I would not recommend this to a friendCastile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product and excellent delivery people!!! We are very happy with the Regrigerator.
I would recommend this to a friendthe door keeps breaking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the door keeps breaking. I would not suggest this item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the frustration regarding the door breaking. We want to speak to you directly to gather further information about the door so we can provide the needed assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150439618) to help our team pull up your information.
Have a great day.
^Camille
Canceled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately had to cancel this order , wasn't happy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you so much for taking the time to leave a review. To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Good refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is nice just have to make sure bottom drawer closes all the way or food defrosts
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there RayW, I want to congratulate you on your new Samsung Refrigerator and thank you for taking the time to post your review. I am glad to see that you are enjoying your new machine and we are happy to welcome you to our family. Thank you for choosing Samsung in your home. ^Brad
- Pros mentioned:Size
The perfect purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great overall perfect for my kitchen size wise is better than expected
I would recommend this to a friend Buy the warranty for sure
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6 months and it’s the second time a repairman has to come and fix it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nando,
We appreciate you giving us a review about the Samsung refrigerator. I'm sorry to hear that this Samsung refrigerator needs to repair for a second time.
To help you with this, I will provide you with a link that indicates the available repair services for the Samsung refrigerator.
Here's a link: https://www.samsung.com/us/support/service/.
You can also check the warranty information on this link: https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144601910
^Rainly
Frigater
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drawers don’t fit good ears to roll back and forward
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sissy,
We are glad to hear that you are using Samsung products. We are here to help you out with your refrigerator drawers, you may click the below link to guide you on how to properly remove drawers and shelves.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144939245) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Broke after 1 week
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 1 week. It did get fixed within a week so hopefully it will last
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Stillwaiting, I want to congratulate you on your new Samsung Refrigerator and realize that you were experiencing some concerns with your machine. I am glad to see you were able to receive a speedy repair from our certified technicians. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
STRONGLY DO NOT RECOMMED
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item delivered by Best Buy on 6/7/2021. Trouble with cooling problems since first week. Reported to Samsung that unit not cooling. Took 4 weeks for technician for show up. Technician not able to resolve. Now have to wait another week for another technician appointment. Have owned this unit for over 2 months and has not run properly. DO NOT PURCHASE. REQUESTED FULL REFUND OR REPLACEMENT FROM SAMSUNG WHO HAS YET TO AGREE. WILL PURSUE LEGAL REMEDIES IF NECESSARY VIA MANUFACTURER'S WARRANTY.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see that you are experiencing some issues with your Samsung Refrigerator and know that this has not been an ideal experience. I would love to provide some assistance to ensure that you are having the best experience with your machine. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143620400. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
- Cons mentioned:Freezer performance
Broken after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fingerprints all over the door.. door on the right hard to open without opening both doors. It also broke down after a month. It stopped cooling.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Risia, I understand you have some concerns with the cooling of your new Samsung Refrigerator. I realize how frustrating that can be. I would like to provide you with some help to resolve your concerns. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you need any further assistance please message us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143896441. We thank you for choosing to be a part of our Samsung family. ^Brad