Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- SKU:
- 6443500
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Samsung 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator for its spacious interior, sleek design, and counter depth that doesn't protrude beyond the counter. They also appreciate the fingerprint-resistant finish that keeps the fridge looking clean and new. However, some customers have expressed concerns about the lack of configurability of the shelves, occasional noise, and the absence of handles.
This summary was generated by AI based on customer reviews.
2 years old and having issues
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came home from out of town and all the food was warm/spoiled. What's worse, the internal reading and the "SmartThings" app were both reading different temperatures. (the app is garbage). My local repair service will not service samsung appliances. I may be without a fridge for a couple weeks waiting for samsung support to get back to me.
No, I would not recommend this to a friendFridge stopped working after 2 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge broke after 2 weeks. The compressor just stopped. Best buy directed me to Samsung whose brilliant idea was to unplug the fridge and see if it works after plugging it back in. We'll that worked and 2 weeks later it happened again. First, samsung said it would replace it if that happened again but now they're spending it a 3rd party tech. I have tons of samsung products but this is the last appliance I'll ever buy from again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Nedson, I see you are having issues with your Samsung Refrigerator not cooling and know how frustrating that can be. I would like to offer some assistance in finding a resolution to this reoccurring issue. I would love to speak with your via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143485891. We would like to welcome you to our Samsung family. ^Brad
- Pros mentioned:Design
Samsung French Door Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was just the refrigerator to meet our needs. French doors and lower freezer was what we wanted.
I would recommend this to a friend - Pros mentioned:Overall performance
Enjoying it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, no complaints Delivery guys were great too!
I would recommend this to a friend - Pros mentioned:Overall performance
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, one of the best hands down. No complaints.
I would recommend this to a friend - Cons mentioned:Freezer performance
freezer stopped working after 3 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it’s a nice fridge but the freezer stopped working after 3 months unbelievable, now have to deal with warranty service
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Greg, I realize that you are experiencing a big deal of trouble with your Samsung Refrigerator Freezer compartment not working and know that is bad timing. I would like to offer some helpful information to get your unit operating correctly. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you are still in need of assistance, please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number
1143550109. We would like to welcome you to our Samsung family. ^Brad
3door refrig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't close all the way until you push it. The ding is irritating
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there 3door, I would like to congratulate you on your new Samsung Refrigerator and appreciate you for providing great feedback. Our Refrigerators do close best when holding the handle all the way closed to ensure the door is properly closed. We welcome you to our family and thank you for choosing Samsung. ^Brad
Ugh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough options on shelving……xxxxxxxxxxxxxxxxxx
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Xxxx,
We appreciate you giving us a review about the shelves of the Samsung refrigerator. I'm sorry to hear that there are not enough shelving options. You are a valued client of Samsung, and your experience matters to us. Samsung is continually improving its products and services.
I will provide you with a link, that indicates an article about shelves o pages 44 and 45.
Here's a link: https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144607785
^Rainly
Ref
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No room for large liquid containers such as milk orange juice , etc
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there JRP591, I would like to congratulate you on your new Samsung Refrigerator and thank you for taking the time to post your review. I understand the concerns with where to place your tall items like milk. You are able to place those items inside of your door compartments, lower shelves will maximize the life of your milk. We welcome you to our family and thank you for choosing Samsung. ^Brad
- Cons mentioned:Freezer performance
Terrible quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in a few months my freezer wont freeze anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jose,
We understand your disappointment in your freezer, which is not freezing.
Here is a link for troubleshooting steps for your freezer that is not freezing. Please watch the video and click the embedded words.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147294461) to help our team pull up your information when you message us.
Thank you.
-Ricardo
A little small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little small but it does the job so far a month in.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there E750, I am glad you are enjoying your Samsung Refrigerator. It is good to hear it is working good for you. Thank you for the feedback. We appreciate you and welcome to our Samsung family. ^Brad
Don’t buy.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy whatever you do. First one lasted 13 months. First the freezer went then the whole fridge. Lost $600 in food. Finally got a replacement- was happy to finally have groceries for the first time in 1.5 months- replacement broke within 1 week. I cannot even begin to tell you the amount of stress, money in take out, unhealthy food this fridge has put on my family. I feel dumb for replacing w the same model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, KaitlynC.
Here at Samsung, we always place a high priority on your satisfaction.
In order to better assist you with the fridge, we would like to speak with you directly.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145740088) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
- Cons mentioned:Freezer performance
Broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within two weeks my refrigerator stopped cooling. Samsung of no assistance. Go with another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Lita, I hear you have issues with your Samsung Refrigerator not cooling and know how this is a vital component in your lives. I would like to offer some assistance that can resolve this issue with out having to wait for a service technician. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you still need assistance, we are glad to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143394234. We apologize for any inconvenience and thank you for choosing Samsung. ^Brad
- Cons mentioned:Freezer performance
Fridge not very good unless motherboard is fixed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this fridge and it stopped working the same week. It just stopped cooling out of nowhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see that you are having issues with your Samsung Refrigerator not cooling and realize that is not ideal for a new appliance. I hear your concern and would love the opportunity to help make things right. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you need any assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143342449. We welcome you to our family and thank you for choosing Samsung. ^Brad
- Cons mentioned:Freezer performance
It doesn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this fridge last month and I already called twice to get it fix, it doesn’t work, most of the time it won’t cool at all. Really disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Adriana, I realize that you are experiencing some concerns with your Samsung Refrigerator not cooling properly and know that is alarming. I want to offer some valuable information to ensure your re getting the best results from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you are still in need of assistance, we are here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143719799. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Freezer performance
Refrigerator stopped working after 2 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Neither the refrigerator nor the freezer cool anymore. $500+ in food spoilage!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We really appreciate you taking the time to sit down and write out all the details of your experience so far. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. We would like to speak with you regarding your concerns on the refrigerator. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143590412) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Just ok
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice refrigerator but, the ice maker is EXTREMELY noisy and the ice falls on the floor when the ice bucket is full. Shouldn't there be a pan that catches the ice?
No, I would not recommend this to a friendBrand response from Samsung
Posted .An ice maker is one of the necessary parts of the refrigerator that should act right, TedG. Let us assist!
A refrigerator is always quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting a conversation. Please check the resources below for more information.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
If your refrigerator is beeping even when the doors are closed, it means the temperature in the fridge is too high. This could be normal in some cases, like after a power outage. Correct the cooling issue to resolve the beeping.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Your refrigerator must be level to save energy and prevent potential cooling issues, noises, or leaks. This guide will show you how to level your fridge and make minor adjustments.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
Samsung's ice makers are designed to stop when they're full. There are two methods for this: an optical sensor or a mechanical arm, which detects when ice has piled high enough. If your ice maker continues making ice, ice is not accumulating sufficiently to reach the sensor or component, typically because the ice bucket needs to be in the proper position.
Samsung ice maker makes too much ice:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
You may also check page 51 of the user manual for other solutions if the ice maker makes a buzzing sound and pages 54-55 for more information about your refrigerator's usual sounds.
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
Lastly, to keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. I have provided a link below for reference.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145705316) to help our team pull up your information when you message us.
Thank you!
-Angelica
- Cons mentioned:Freezer performance
Don’t buy this junk!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.JUNK! Do not buy! Freezer stops working off and on. Not even 2 years old. Bought in Jan. ‘22.
No, I would not recommend this to a friendBrand response from Samsung
Posted .The condition of the freezer saddens us. Let's aid you with this immediately, ElizabethJ.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
I have shared this link for the freezer's diagnosis. Kindly click on the bullet points that affect the freezer's cooling performance.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
We would also love to speak with you directly to gather more information about the freezer and have the unit inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146499453, to help our team pull up your information.
Have a great day!
^Chrystel
Happy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this fridge had to wait two weeks to get it delivered so I waited and the night before I checked the status and had to reschedule and had to wait two extra weeks it was a bit upsetting since it was a gift for my mom. Overall it’s okay
No, I would not recommend this to a friendEhh Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a smaller fridge yes, but there is very little space in the fridge and freezer. The doors do not close easy, so sometimes they get left cracked open if one of the kids gets into it. The bottom freezer door is very wobbly when pushing it back in. Our power went out for 2 hours and when it came back on the fridge was already at 72 degree. So it does not hold any cold. It has now started making cracking noises after having a little over 2 months. Just so happens to be RIGHT outside the return window of corse when that started happening. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Keak,
We appreciate your review of your overall experience with your Samsung refrigerator, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung refrigerator door does not close.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
The links below contain information for understanding the noises your Samsung refrigerator makes.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
You may also check the user manual for your model. See pages 54-55 for other troubleshooting steps for the noise issue.
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144961155) to help our team pull up your information.
Thank you!
-Angelica